I posted something about this in the new members forum as well, but I wanted to put it in here where others may look.
I had placed an order with Mom and Pop for a carto tank and filler kit that was recommended here on ECF. I ran into some issues with our dog (bad quality picture below!) and she needed to go the vet. Due to the financial impact of that visit, I asked that an unfulfilled order be cancelled. They immediately responded and cancelled the order no questions asked with a note of well wishes. I explained the situation and they sent the order to me anyway AT NO COST!
I'm new to their store, but they have gained a customer for life!
If you're on the fence, give them a shot!
I had placed an order with Mom and Pop for a carto tank and filler kit that was recommended here on ECF. I ran into some issues with our dog (bad quality picture below!) and she needed to go the vet. Due to the financial impact of that visit, I asked that an unfulfilled order be cancelled. They immediately responded and cancelled the order no questions asked with a note of well wishes. I explained the situation and they sent the order to me anyway AT NO COST!
I'm new to their store, but they have gained a customer for life!
If you're on the fence, give them a shot!