Fasttech order 3 months+ still waiting

[fuadali9]

Sorry to hear that mate.
I know I read somewhere that Mexico has e-juice custom clearance problems so I did some digging and found this link from health cabin - HC

They are also a China company only they explicitly note down about e-juice shipping problems with Mexico.

HC is an excellent vaper online shop, this was my first online shop buying e-cigs and never had a problem from about 12 orders, also they are very attentive to customers needs and great customer service but they stop sending to mexico.

understanding the risk, need to mention this was my first order with fasttech and forgot to split orders between juices, and rba`s

Have you opened a dispute with Pay Pal?

Hanzo.

i opened it, then in saw it was moving returning back to sender, so i dont raise a claim in paypal, thinking they will resending before a resolution with PP

I used Fastech and while it took 20 days,I did get my order. They were very quick to respond to my inquiry. If you have a friend or family,in the USA,have it sent here,then they could bring it on a visit,or try to resend.

Yes, i have a friend in Grand Rapids MI, I think i will do that next time ordering liquids

 

[hanzo.esq]

Have you opened a dispute with Pay Pal?

i opened it, then in saw it was moving returning back to sender, so i dont raise a claim in paypal, thinking they will resending before a resolution with PP

My very cursory understanding of the pay pal dispute resolution process is that they get in touch with the payment recipient and facilitate a dialogue between you and them. I think disputing payment is an effective way to get any merchant's attention.

I also understand that pay pal has some time limits on the dispute resolution process, but I don't know what they are.

Hanzo.

 

[StarDose]

I've had a shipped overseas on my package from fasttech for 12 days now, I just assume they are swimming it over. Sg post apparently waits until they have a container full for the country then ships, so my second order that says the same thing will probably shownip at the same time but ordered 2 weeks later.

 

[Windz1]

I just got my shipment from FT today. Ordered on the 17th...

But then again, I'm in San Diego, so it doesn't seem to be a problem at that point.


As everyone mentioned, It could have easily been denied by customs, since it stayed in Mexico for so long. But knowing that, it could have just as easily dropped from their shipment, kicked off to the side, and found by someone who gave it to their supervisor, who then proceeded to return to sender it.

But who know as that point. 3 months is WAAY too long. I've had furniture delivered faster.

 

[fuadali9]

Here is the support ticket,

Created Matter Order Related SKUs Status
May 13 Tracking A041308941 - Waiting for staff response Write a reply
#1.
posted May 13
by you

Hello, The parcel in not yet delivered, been 11 days since it arrived to mexico city

#2.
posted May 13
by Sufie Staff

We are sorry about the waiting. Would you please contact your local post office to see if they have it already? Thank you.

#3.
posted May 21
by you

hi! how are you, Thank you for the fast reply.

Need a little help for the parcel.

I already been checking my local post office and they tell me that doesn´t have the parcel, it appears in traking page since 02/may arrived to México City at customs but doesn´t delivered.

Could you be kindness to check where it is or what should i do to get it

Thanks in advance
Sami

#4.
posted May 21
by Sufie Staff

Sorry aboutthe issue. Is it stuck at your local custom for restriction of the items you have purchased? Thank you.

#5.
posted Jun 13
by you

hello! how are you

im sorry, i ordered since april 10th and for today is more than 2 months and the parcel was returned to the sender on june 4th, could you please be kind to you check for a refund as a gift certificate.

Thank you

#6.
posted Jun 14
by Sufie Staff

Sorry to hear about the issue. Would you please confirm if below address is correct?

Address: xxxxxxxxxxxx
xxxxxxxxxxxx
xxxxxxxxxxxx
Mexico City, D.F., Distrito Federal xxxxx
Mexico
TEL: xxxxxxxxxxxxxxxxxxx

We will issue the refund once we receive the return package, thank you.

#7.
posted 12 days ago
by you

hello
The address is correct.
Can you check if the parcel arrived to you at your local postal office or is it lost, the tracking number is not updating a month ago.
thanks

#8.
posted 11 days ago
by Sufie Staff

Thank you. In this case, would you like us to resend it or refund but 20% of the amount will be charged to cover the original shipping cost?

#9.
posted 8 days ago
by you

Thank you very much!

I would like the refund as gift certificate

Have a great day!

#10.
posted 8 days ago
by Sufie Staff

Thank you. We will issue it upon receiving of the return package.

#11.
posted 6 days ago
by you

Can you please raise an enquiry at singapore post for updating tracking to know where is the parcel, or how long it is consider lost in transit?

#12.
posted 6 days ago
by Sufie Staff

Thank you. We will check with our return facility and get back to you soon.

#13.
posted 2 days ago
by you

Did you check with your return facility?

i think there are just two choices,

1.-Already received the parcel and you dont know where it is, or,
2.-Lost in transit,(45+ days)

In any of both cases, you must refund the money back
Thank you

#14.
posted 1 day ago
by Sufie Staff

Thank you. Since it was returned to us from your country, 20% of the amount will be deducted to cover the original shipping cost. Please let us know if this is acceptable so we could go ahead.

Meanwhile please close the dispute so we could go forward.

#15.
posted 1 day ago
by you

Yes, It is very acceptable, Please go ahead.

As for the PayPal dispute, It was closed since June 13th

Resolution Center cases
Other party Case ID Reason Amount Opened Status Last updated Action
FastTech.com PP-002-380-767-361 Non-receipt

Dispute
-$30.15 USD 24/05/2013 Case Closed 13/06/2013 View
FastTech.com PP-002-380-759-391 Non-receipt

Dispute
-$49.92 USD 24/05/2013 Case Closed 13/06/2013 View

Thank you!

#16.
posted 10 hrs 39 mins ago
by Sufie Staff

Thank you. We will forward it to our director for confirm and make the refund within 24-48 hours. Is it possible that refund it as store credit?

#17.
posted 9 hrs 56 mins ago
by you

Store credit is perfectly fine.

Will order e-liquid and hardware in separate orders to minimize the risk of customs problems.

Thank you very much!

#18.
posted 3 hrs 7 mins ago
by Sufie Staff

Thank you. As we check the order record, we have found there is an refund for $24.42 on 24th May.

#6. 5/24 12:58 [System] PayPal-instant 9EM473725Y5027901
└─ 1GC63587LV941481J $-24.42

Could you please confirm if you have received it?

#19.
posted ago
by you

No, never received,
The order im asking refund is for $75.38, been made in two payments, 1st one cancelled and receiving as gift certificate april 10th to add more items to the shipping and the 2nd payment were april 13th and were for the difference in prices for the extra items, minus an item $4.69 (vivi nova) you havent in stock.

Thank you!
-----------------------------------------------------
what do you all think about it? Very strange, give your thoughts

 

[fuadali9]

Just an update

After 4 months i received the refund of 85% of the order total ($75.38) equal to $64.07 in store credits, with a loss of $11 dollars

The problem is..., I must spend the partial refund in that shop.

Just too bad customer service and "company"