Supplier Negative Review
Name of retailer:
Date of your initial complaint to the supplier
May 8, 2015
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
General nature of complaint
Shipping
Briefly describe your problem or issue
there's so much wrong with flawless and their products, where should I start? their website says it takes 24-48 hours to ship an order, after 3 days I emailed them asking for the status of my order and my tracking number. I got no response. a second email went out after 5 days, again no reaponse. On day 6 I finally called the warehouse to find my order, no answer after 3 calls. I was forwarded to a voice mail box that is full an unable to take any more messages. On day 7 I called the warehouse several times before someone finally answered my call. I was then put on hold for nearly 15 minutes before I could vent my fury. The lady I spoke to had no idea the whereabouts of my order so she packaged my whole order while I was on the phone. She did nothing to right their wrong, I got no expedited shipping, no free ejuice, no nothing. i only got my $250 order and no satisfaction. It shipped the next day. And boy was I ready to see my new mod. When I finally opened the package, I was exited to see my new toys. The excitement only lasted until I removed the mod from its box. There were dents on the edges of the mod and rda, there were spots in the cerakoting where I could see copper, the button was unevenly sanded and looks like crap, the threads are so incredibly dirty that I could hardly screw the top cap and rda, the engraving on my copper v1 top cap is barely visible and there are other issues I could write about but I think this post is getting a little too extensive. In conclusion, they have the worst customer service I have ever seen and their products seem to be mishandled after production. Has anyone else experienced this kind of trouble with flawless??
