FreedomSmokeUSA--processing delays?

[OaklandCA]

I made a big order 20 some bottles (granted alot of them little samplers) of juice and some random hardware--backup atomizers etc. over $100.

submitted on 2/19/2011 track and confirm on 2/20 no action since on the USPS tracking site. Usually the usps is pretty spot on in telling me where my orders are--stuck in snow, at the local post office etc. So far no activity showing other than the intent to ship notice (below)
I have read elsewhere that sometimes the USPS misses the boat and the stuff arrives a couple hours later but its getting on thursday and not a sign. We are talking AZ to CA here.

have emailed David a couple of times just to get a status report...no answer. I'm not super worried--just running out of my all day vape and resorting to some pretty shaky flavors which sounded just like what i like to vape but taste way off...(no other vendor names here right...stick to the single vendor customer service deliery question..)
basic question:
when will this stuff ship? Sarcastic side noted: was presidents day a blow out event like chinese new year ... is there bad weather in AZ i haven't heard of... does usps play this way in certain states...is FSUSA on vacation--out of stock... did i order too many different items and that holds up the whole order because they are each indivudually hand mixed by david himself...

i guess the new rule is only the vendor can chime in--if i want other member feedback should i just post in regular forums?


The U.S. Postal Service was
electronically notified by the shipper on February 20, 2011 to expect
your package for mailing. This does not indicate receipt by the USPS or
the actual mailing date. Delivery status information will be provided
if / when available. Information, if available, is updated periodically
throughout the day. Please check again later.

 

[mauisun]

actually a phone call makes things go alot smoother trust me.
from time to time there are supply issues, flavourart is in italy and they moved into a new factory which slowed things down even more and a few items are taking longer to get then normal. add on top of that the specials we have been running to help folks save money and things will get bottled up.
We are working hard every day to make sure supply problems are non-existant but we are dealing with foreign countries so on a rare occasion things get slowed down beyoned our control.
I do reply to all emails no matter how big or small. and at times one of our girls will do them for me to keep up.
Not everyone gets the email, we get emails bounced back, we get them undeliverable because of spam controls etc.
Truthfully, if someone is not hearing from us call us, it is free for you and easy for us. We do care and are here to help make this as easy as possible

 

[OaklandCA]

here's what i wrote to Freedomsmokesusa when i saw no activity from 2/19 to 2/23

Date: Wed, February 23, 2011 4:00 pm
To: "David" <freedomsmokeusa@freedomsmokeusa.com>
--------------------------------------------------------------------------

haven't seen that ship yet. (using the USPS tracker xxxx ) are you having trouble filling the complete order. ( i did pretty much go crazy up there)

I'm running short on menthol juice (mainstay vape) can you expedite that
part of the order
thanks
jess​

I think i pretty clearly asked that they ship the menthol juice asap.
I called the 800 number last night and left a message.
This morning i received this reply:

I checked into your order, and it actually looks like both the peppermint flavor and the peppermint premixed are backordered. If you would like you can wait until we receive the flavor in (which should be soon, it is already on route from our supplier), if not, you can change them out for different flavors (as long as they are in stock) or we can issue a store credit for the backordered items as a refund. Please let us know what you would like us to do. Thank you -Kristen
​

My response sent today:

Please ship all available items IMMEDIATELY. If you are out of stock of an item that is no reason to hold up the order.
Please advise as to shipping date asap. I will also post to the ECF suppliers forum and PM the contact there.​

 

[OaklandCA]

When i called i also mentioned several other flavors they could give priority (among them was peppermint but my mainstay vape is menthol and that's what i asked for.

Still no activity on the shipping #

 

[OaklandCA]

Called 800 number again 8:25 PST. I got a live person (apparently working from home) who did not have access to computer but reiterated they were back ordered from Flavour Art on flavors. No response to the question as to whether an entire order is held if one flavor (out of 20) is missing. Says order (and all back orders) will be filled tomorrow.

 

[OaklandCA]

8:51 am no email response
sent another message:
-------- Original Message --------
Subject: Re: Order Number: 15686/ track 9405 5036 9930 0011 2714 74
Date: Fri, 25 Feb 2011 08:49:17 -0800
To: Support <support@freedomsmokeusa.com>


How's this order coming?


On 2/24/2011 8:31 PM, jess wrote:
> I called 800 number again to check on order. Spoke to live person. Assures me order will go out tomorrow morning. IF YOU CAN NOT FILL COMPLETE ORDER PLEASE SHIP PARTIAL.

 

[mauisun]

the live person is usually always me. and yes at tiimes i work from home, can't be at the office 24/7 or the kids will forget who I am.
You order is done and processed and on it's way to you.
Even as big as we are we can't control ingredients from flavourart, their moving into a new factory at the start of the year threw everything out of whack.
We apologize to anyone who was affected and we tend to throw some freebies in to make up for the difference.
Enjoy your fsusa liquids, we use only the world's finest ingredients and unfortunately at times that will mean some key ingredients get hard to get from time to time.
David & Pam

 

[OaklandCA]

Confirmation email received today. 9:52 a.m. Thanks As you can tell i am anxiously awaiting my supplies (Shall i say jonesing) thanks for your prompt response to my inquiries--and even in withdrawal agony i wouldn't call you at home at midnight on purpose. the website does say call at anytime...

Subject: RE: Order Number:
Date: Fri, 25 Feb 2011 10:52:17 -0700
From: Support <support@freedomsmokeusa.com>

It’s being shipped today as requested with what we do have, the rest will ship once we get the flavors we need to complete it.

 

[OaklandCA]

Your item was processed through and left our TUCSON, AZ 85726 facility on February 25, 2011 at 8:24 pm. The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later.

Bullet Processed through Sort Facility, February 25, 2011, 8:24 pm, TUCSON, AZ 85726
Bullet Acceptance, February 25, 2011, 5:03 pm, TUCSON, AZ 85741
Bullet Electronic Shipping Info Received, February 20, 2011

 

[OaklandCA]

hopefully everything is in there.
will post for closure once i receive order

Subject: RE: Order Number: xxxx
Date: Fri, 25 Feb 2011 11:12:38 -0700
From: Support <support@freedomsmokeusa.com>

I was actually informed shortly after I emailed you that they were able to fill the entire order for you, again it is being shipped today.

 

[OaklandCA]

Your item was delivered at 3:01 pm on February 28, 2011 in OAKLAND, CA 94612.

Bullet Delivered, February 28, 2011, 3:01 pm, OAKLAND, CA 94612
Bullet Out for Delivery, February 28, 2011, 8:05 am, OAKLAND, CA 94612
Bullet Sorting Complete, February 28, 2011, 7:55 am, OAKLAND, CA 94612
Bullet Arrival at Post Office, February 28, 2011, 6:20 am, OAKLAND, CA 94612
Bullet Processed through Sort Facility, February 26, 2011, 10:07 pm, RICHMOND, CA 94804
Bullet Processed through Sort Facility, February 25, 2011, 8:24 pm, TUCSON, AZ 85726
Bullet Acceptance, February 25, 2011, 5:03 pm, TUCSON, AZ 85741
Bullet Electronic Shipping Info Received, February 20, 2011

 

[OaklandCA]

complete order (over 20 items) present and accounted for.

After the initial glitch--out of stock from flavour art I got timely information on my order. I did get an irate call back from David who felt i had not been completely courteous with Pamela when she picked up the phone late at night at home. I wouldn't rule that out--I started out the conversation as i would when I call at&t when my internet goes down--cold-formal-persistent. When i couldn't find out if the policy was that if one item is out of stock if the entire order is put on hold--i said i would post here. That could be construed as threatening considering that this is i think literally a mom and pop business. But the stuff in the box looks good and will take me a while to work through--I like the fact that the clear flavors look clear--good sign-- i have gotten some pretty cloudy stuff from other vendors
Now to get down to vaping/tasting using this handy pre-de-bridged atty.
thanks