yeah a good thought out post. we appreciate those. Pamela and I don't pattern ourselves after any one particular vendor type. We are unique in and of ourselves. To us, we have 7 children to teach and send forth in the world. Hopefully this will help out with their college education too. But the biggest reason we do this is to teach them hard work, diligence and a care and concern for others.
Customer Service is a hard sword. Soem people just won't be pleased no matter what you do. And we do our best under difficult circumstances at times. We are human too. Treat us like crap and yeah we will smile and still try hard to rectify any problem, but treat us good like the honest hard working folk we are and we will give 110%.
Not sure why some folks just don't get this concept, But where I grew up, a small town in Hawaii, your word is all you have to others. When we give our friendship it is genuine, and not something we would retract because you say or do something we don't like.
We will always do all we can for folks. That is the best that can be expected of us