Gearbest Holiday announcement 2017-04-28

[Anny77]

Events: Laber Day Holiday

Time:2017-04-29 to 2017-05-01(Beijing time)

GearBest will have 3 days for Lober Day holiday from April.29th to May 1th, return to work on May 2th(Beijing time).

but I will go back to my hometown, so will back to work on 2017-05-03.

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Notice：We have three days holiday for Qing Ming Festival

Dear friends,

An important news here:
GearBest will have a Qing Ming Festival from April.2th to April.4th, return to work on April.5th(Beijing time).

Qing Ming Festival and the New Year, the Dragon Boat Festival, Mid-Autumn Festival, is regarded as the most important Chinese traditional four festivals.
In Qing Ming Festival, no matter where you work and live，will return to their hometown, with friends and family reunion.

At the same time, will hold a Tomb Sweeping activities miss the ancestors.
For Chinese, this is a very solemn and meaningful festival.

We apologize for the inconvenience caused by the holiday.

If there are any problems, please try to PMs me or leave your comments below, we will reply you when we are back.

Thanks for your kind attention.
Best regards,
Anny GearBest Team

 

[Anny77]

Events: Gearbest Dragon Boat Festival Holiday

Time:2017-05-28 to 2017-05-30(UTC+8 Beijing time)

GearBest will have 3 days for Dragon Boat Festival from May.28th to May 30th, return to work on May 31st(Beijing time).

Here is the overseas warehouse working schedule.

We apologize for the inconvenience caused by the holiday.

If there are any problems, please try to PM us or leave your comments below, we will reply you when we are back.

Thanks for your kind attention and wish you have a nice day!

Best regards,
GearBest Team

 

[Foggy Road]

Wishing everyone at Gearbest a safe and wonderful holiday!

 

[Anny77]

Wishing everyone at Gearbest a safe and wonderful holiday!

thank you dear~

we are back to work today~

nice to see you and other friends
Anny

 

[Housedag]

Hi! I placed my first Gearbest order on April 29th & I haven't received it yet (I live in Canada). Should I be concerned?


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[Anny77]

Hi! I placed my first Gearbest order on April 29th & I haven't received it yet (I live in Canada). Should I be concerned?


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pls tell me your order number and I will help you to check it~
looking forward to your reply~
Anny

 

[Housedag]

Order # WP1704290757410870. Thank you [emoji3]


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[Anny77]

Order # WP1704290757410870. Thank you [emoji3]
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Hello @Housedag,
your tracking number is RS841234302NL, have a check and show that:
11-05-2017 16:20 The item has arrived in the country of destination CANADA
05-05-2017 06:50 The item is on transport to the country of destination
03-05-2017 21:18 The item is at the PostNL sorting center
02-05-2017 06:43 The item is pre-advised

1.could you get to the post office to have a check?
2.I let my CS colleague help you to check this package now, or you can have a consult our online CS here:
GearBest Customer Service Survey

or you can open a TK.
thank you for your contact.
Anny

 

[Housedag]

Thank you very much for checking. I suspect that my package is held up at customs, but it is taking a very long time. I will contact your customer service if I don't receive it in the next week or so, as I do not believe our post office will respond to the recipient's inquiries, only to the sender. Cheers [emoji3]


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[Anny77]

Thank you very much for checking. I suspect that my package is held up at customs, but it is taking a very long time. I will contact your customer service if I don't receive it in the next week or so, as I do not believe our post office will respond to the recipient's inquiries, only to the sender. Cheers [emoji3]

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hi @Housedag
you are welcome, hope you can get your package as soon as possible.
nice day~