Gotvapes Got no contact?

[frazz]

Hey all,

Just thought I would post this to let you know my experience with Gotvapes. I have noticed if you are praising their product, or you have pre-sales questions, they seem to get back to you right away. If you are contacting them with a problem, you are lucky if you get a response! I wrote an email telling them I liked the sapphire bud. At first it seemed like a great product. They were all over it and apprciated the postive contact, The next day, I noticed that the wick was floating in my my juice on two of them. I wanted to know if this was a known condition or not. I never heard back.. that was 3 days or so ago.

So just an FYI, if you order from them and have some issues, expect little to no contact. This is not the first time I have tried to get some help from them and received none.

Frazz

 

[frazz]

Still nothing from these guys. Last time I order from them. Their products are subpar and overpriced anyways.

 

[badkolo]

have you tried our forum, cause im looking and i dont see you there, if you emailed daniel and he responded I dont see the issue, we havent had that issue with the sapphires and if you had a issue with a sapphire you could of asked for a rma.


we have a forum for all your questions.

your not going to get a further repsonce on that if daniel is busy, thats what the forum is for or pm's which you havent done, emails come in by the dozens and you where responded to quickly the first time, so again not sure what your crying about.

this just got you banned form gotvapes, just so you know
""Their products are subpar and overpriced anyways."
when you say stupid things like that without thinking you make yourself look bad not us, we handle more people then you realize and take care of our customers.
you have 4 ways of reaching us, there is a number on our business card, there is our forum, but you got your first response and are going on about not getting a second responce, either you want the product exchanged or you dont, all other questions regarding basic stuff can be handled LIVE in the forum.

you arent waiting for a exchange but simply asking a question and your getting ...... over that, grow up

 

[frazz]

ban me all you want. was done with you anyways.

Edit: I do have more to say. I was responded to after my first email, very true. I think I stated something similar to that in my first post. So what you are saying is that follow up questions will be ignored. How about responding to the follow up email with.. no, the wick should not be floating and we will happily send you out a couple new ones for your troubles.. OR, HOW ABOUT JUST RESPONDING TO A FOLLOW UP EMAIL. Posting ina forum a problem I am having with a product does nothing for me... I went to the "Customer Support" Page and "GOT no support"

So ya, i trash your products and call them sub par because that is what I have seen. I buy the Sapphire bud. Works great on Day one and two fail on day two... to me that is a sub par product. Especially since one of your other emails told me they should last a week or more.

 

[badkolo]

no what im saying is your over reacting and getting pissy because he didnt respond to your second question.

did you have a return, did you have a major issue, if not then you had a myriad of other ways of reaching us.

you where able to find this part of the forum to spit out your crap but you wherent able to make it to our forum to get the question you wanted answered, your a subpar customer, any monkey making complaints becuase you didnt get a responce to a question is sad, i can care less what you think of our products, i did care until you got nasty, now i couldnt care less.

we have 100 of emails daily, if you didnt get a responce you could have contacted us in our forum plain and simple, you have no excuse, you posted here so you could have posted in our forum and recieved your help.

By the way douche, daniel is having heart issue, again not your problem , so once again, there was no reason for your stupid name calling becuase you didnt get a repsonce

you could have asked for replacements but you didnt.

thats on you, there is no exchanges on cartomizers , no returns, it says so on the site , i dont have the time to assume how you vape and what caused your issue. You didnt reach out to me so i couldnt of helped you, instead you had the time to come here and not reach me.

so now your on your own, goodbye.

again i never spoke to you, so i never told you anything, and they should last more then a week, again you could of asked for a exchange, but instead your acting like a douche becuase you didnt get a reply second email

like i said grow up.

we are on our forums every day, we get tons of emails everyday, if your second email was skipped becuase of daniels health issue then for that i do aplogize but like i said you came here to ..... but you said coming to our forum wont help you. thats your issue not mine, everyone else comes to our forum and gets help.

ITS THIS SIMPLE, EVERYONE KNOWS WE TAKE CARE OF OUR CUSTOMERS, YOUR ISSUE IS NOT TYPICAL AND YOU HAD MANY WAY TO CONTACT US, THE SAME WAY YOU WHERE ABLE TO MAKE IT HERE TO POST , YOU COULD HAVE CAME TO OUR FORUM, CALLED ME, PM'S ME, YOUTUBED ME, YOU DID NONE OF THOSE, YOUR FIRST EMAIL WAS ANSWERED, YOU DIDNT ASK FOR A EXCHANGE AND IM SORRY YOUR LAST EMAIL QUESTION WAS DELAYED BUT THE WORLD DIDNT END FOR YOU AND IF IT WAS SUCH A ISSUE YOU WOULD HAVE MADE YOUR WAY TO OUR FORUM WHICH IS LOCATED ON THIS SITE AND NOT COME HERE TO CRY AND MAKE STUPID CLAIMS ABOUT OUR PRODUCTS.

 

[frazz]

no what im saying is your over reacting and getting pissy because he didnt respond to your second question.

did you have a return, did you have a major issue, if not then you had a myriad of other ways of reaching us.

you where able to find this part of the forum to spit out your crap but you wherent able to make it to our forum to get the question you wanted answered, your a subpar customer, any monkey making complaints becuase you didnt get a responce to a question is sad, i can care less what you think of our products, i did care until you got nasty, now i couldnt care less.

we have 100 of emails daily, if you didnt get a responce you could have contacted us in our forum plain and simple, you have no excuse, you posted here so you could have posted in our forum and recieved your help.

By the way douche, daniel is having heart issue, again not your problem , so once again, there was no reason for your stupid name calling becuase you didnt get a repsonce

you could have asked for replacements but you didnt.

thats on you, there is no exchanges on cartomizers , no returns, it says so on the site , i dont have the time to assume how you vape and what caused your issue. You didnt reach out to me so i couldnt of helped you, instead you had the time to come here and not reach me.

so now your on your own, goodbye.

again i never spoke to you, so i never told you anything, and they should last more then a week, again you could of asked for a exchange, but instead your acting like a douche becuase you didnt get a reply second email

like i said grow up.

we are on our forums every day, we get tons of emails everyday, if your second email was skipped becuase of daniels health issue then for that i do aplogize but like i said you came here to ..... but you said coming to our forum wont help you. thats your issue not mine, everyone else comes to our forum and gets help.

ITS THIS SIMPLE, EVERYONE KNOWS WE TAKE CARE OF OUR CUSTOMERS, YOUR ISSUE IS NOT TYPICAL AND YOU HAD MANY WAY TO CONTACT US, THE SAME WAY YOU WHERE ABLE TO MAKE IT HERE TO POST , YOU COULD HAVE CAME TO OUR FORUM, CALLED ME, PM'S ME, YOUTUBED ME, YOU DID NONE OF THOSE, YOUR FIRST EMAIL WAS ANSWERED, YOU DIDNT ASK FOR A EXCHANGE AND IM SORRY YOUR LAST EMAIL QUESTION WAS DELAYED BUT THE WORLD DIDNT END FOR YOU AND IF IT WAS SUCH A ISSUE YOU WOULD HAVE MADE YOUR WAY TO OUR FORUM WHICH IS LOCATED ON THIS SITE AND NOT COME HERE TO CRY AND MAKE STUPID CLAIMS ABOUT OUR PRODUCTS.

Geez, I don't believe I personally attacked you with name calling.. So lets see Douche was it? This is how GotCrap treats people

 

[frazz]

I am done with your little pissing contest. My best to Danielle.

Just in case you want to edit your posts to remove the name calling, I "Got Screenprints" to post if you like.

 

[badkolo]

""Their products are subpar and overpriced anyways.""

thats your words not mine, you started this little childish crap, and im done with it.

other vendors see this and trust me they will stay far away form you. your what we call a problem customer.

you didnt get a responce email and came here to post, you did nothing more to contact us in the many ways i described. so you get called what you are.

I repeat, you came here, made a post, ripped us a new a hole with your quote""Their products are subpar and overpriced anyways.::

you did that not us, im here working doing things. oh im not editing anything, and i dont care who reads this.

its that simple, your not a good customer, good customers dont do this, are you a ex smoker, if so did you rip philipp morris a new ahole each day those cigarettes where killing you.

we are here to run a business and while a email wasnt answered where do you get off coming here to cry about without reaching out, maybe we are super busy, maybe there is a emergency , maybe you could be a total human being and go to our forum, but you didnt do that did you, you came here to ..... and moan.

that doesnt get me jumping out to serve you and make you happy my friend.

im not worried about who reads this or what i say, im a grown man not some child who gives a crap about what people think about me,my real life actions speak for themselves, when a customer isnt happy we take care of them, you dont see a page full of complaints in this thread where you posted, so obiously there isnt a issue, we do hundreds of orders a day so i doubt we are overpriced and we have 1000's of repeat customers so i doubt our products are shabby.

you lost me long ago with your inital comment, i would have went out of my way to make you happy but you killed that long ago. im not going to sit here and have you defame gotvapes becuase your second email wasnt answered, for real frazz, seriously.??

 

[frazz]

""Their products are subpar and overpriced anyways.""

thats your words not mine, you started this little childish crap, and im done with it.

other vendors see this and trust me they will stay far away form you. your what we call a problem customer.

you didnt get a responce email and came here to post, you did nothing more to contact us in the many ways i described. so you get called what you are.

I repeat, you came here, made a post, ripped us a new a hole with your quote""Their products are subpar and overpriced anyways.::

you did that not us, im here working doing things. oh im not editing anything, and i dont care who reads this.

its that simple, your not a good customer, good customers dont do this, are you a ex smoker, if so did you rip philipp morris a new ahole each day those cigarettes where killing you.

we are here to run a business and while a email wasnt answered where do you get off coming here to cry about without reaching out, maybe we are super busy, maybe there is a emergency , maybe you could be a total human being and go to our forum, but you didnt do that did you, you came here to ..... and moan.

that doesnt get me jumping out to serve you and make you happy my friend.

im not worried about who reads this or what i say, im a grown man not some child who gives a crap about what people think about me,my real life actions speak for themselves, when a customer isnt happy we take care of them, you dont see a page full of complaints in this thread where you posted, so obiously there isnt a issue, we do hundreds of orders a day so i doubt we are overpriced and we have 1000's of repeat customers so i doubt our products are shabby.

you lost me long ago with your inital comment, i would have went out of my way to make you happy but you killed that long ago. im not going to sit here and have you defame gotvapes becuase your second email wasnt answered, for real frazz, seriously.??

LOL. I hope others read this too and see how you speak to people. You are a real Drama QUEEN.. really.

BTW, I guess this forum was useful.. yes I found my way here. After all, it is called Supplier Review - Negative. I surely could not post it in Supplier Review - Positive silly.

its that simple, your not a good customer, good customers dont do this, are you a ex smoker, if so did you rip philipp morris a new ahole each day those cigarettes where killing you.

Why would I rip Phillip Morris, I chose to smoke. Also, I can not rip them as there product always opened, lit up and smoked fine... If they didn't it was because I dropped em in water... that is what we call a user error and not a sub par product. Enjoy your evening.

 

[badkolo]

drama queen, dude seriously, you need to stop and take a look at what you did and how you speak to people.

do oyu think i would be upset if you didnt drop your stupid comment.

you plain and simple over reacted, didnt recieve a responce to a email, not a email waiting for a product, asking for a exchange, you had nothing but a question that was answered, and you didnt get a email back to another question which had nothing to do with a replacement other then wanting to know if thats normal. then you came here and started bashing.

how do you not see what you did is wrong, or is this common for oyu, i have nothing to hide form, im not ashamed of my actions but im ashamed of yours.

maybe you keep skipping over this part.

Their products are subpar and overpriced anyways.

did i say that or you.

i didnt start a post calling you or your company names over a email.

and yes you found this forum to post a negative comment and then defame gotvapes correct, we got that, but you did find this forum, but you couldnt find ours?? its only a scroll below this one.

so you might feel your right but i personaly dont think so.

people dont respond to my emails to sometimes, i dont start a thread to bash them.

But those cigarettes where killing you, thats worse then not receiving a second email about a question, it was killing you, did you call them or email them and defame them, or did you keep smoking those healthy cigarettes.

again, i have no issues with you, but im not going to sit around and just watch people bash us over a email , aint gonna happen. and yes i want everyone to read this and let them make up their own mind.

 

[frazz]

Dude, seriously, save your fingers typing. You are wasting your energy. I am skimming your posts at best. You lost me at "Douche". You want to ban me, feel free. I had no intention of ordering from you anyways. I posted that, yes. Am I ashamed, Hell NO. It GOT your attention though didn't it. I have nothing against you. From what I can tell from your avatar, you are a good looking guy. Let's just let this thread die. Others will look for reviews of your company and see how you talked to me on a personal level. I might have said "Sub Par and over priced", but that is an accurate description of what I experienced. I received a dud product (hence sub par) and have seen the Bud cheaper elsewhere (overpriced). Nuff' said.

 

[badkolo]

and thats why i called you that name

"" It GOT your attention though didn't it."" so you didnt go to our forum so you could simply come here to grab attention.

thanks for letting me, now have a nice day.

im not worried about others, we have a forum , we can rate how we are doing , we have our reviews as well, we also have youtube to measure our service, trust me, we are far form bad, as a matter of fact we have only had about 4 major issues in close to a year and all of them did what you did, come here, defame us and then tell us , "it got your attention though"". have a nice weekend and good luck in your vaping adventure.

you now how you would of really got my attention, contacting me through pm, my email, my number on the card or coming ot the forum and saying hey the product isnt working can someone help me.

but no you chose this route and thats why others will be weary of you, not me.

 

[frazz]

and thats why i called you that name

"" It GOT your attention though didn't it."" so you didnt go to our forum so you could simply come here to grab attention.

thanks for letting me, now have a nice day.

im not worried about others, we have a forum , we can rate how we are doing , we have our reviews as well, we also have youtube to measure our service, trust me, we are far form bad, as a matter of fact we have only had about 4 major issues in close to a year and all of them did what you did, come here, defame us and then tell us , "it got your attention though"". have a nice weekend and good luck in your vaping adventure.

you now how you would of really got my attention, contacting me through pm, my email, my number on the card or coming ot the forum and saying hey the product isnt working can someone help me.

but no you chose this route and thats why others will be weary of you, not me.

Thank you! Goodluck to you as well my friend.

 

[dannoman]

I systematically go through every email usually at least every 24 hours, sometimes alot less, sotimes a lil more depending...

Pretty darn obnoxious to make a post like this I might say.

Hey all,

Just thought I would post this to let you know my experience with Gotvapes. I have noticed if you are praising their product, or you have pre-sales questions, they seem to get back to you right away. If you are contacting them with a problem, you are lucky if you get a response! I wrote an email telling them I liked the sapphire bud. At first it seemed like a great product. They were all over it and apprciated the postive contact, The next day, I noticed that the wick was floating in my my juice on two of them. I wanted to know if this was a known condition or not. I never heard back.. that was 3 days or so ago.

So just an FYI, if you order from them and have some issues, expect little to no contact. This is not the first time I have tried to get some help from them and received none.

Frazz

 

[frazz]

I systematically go through every email usually at least every 24 hours, sometimes alot less, sotimes a lil more depending...

Pretty darn obnoxious to make a post like this I might say.

Thank you! Hope your heart is doing better man.

 

[dannoman]

THE most excllent post ever from my partner! LOL...

have you tried our forum, cause im looking and i dont see you there, if you emailed daniel and he responded I dont see the issue, we havent had that issue with the sapphires and if you had a issue with a sapphire you could of asked for a rma.


we have a forum for all your questions.

your not going to get a further repsonce on that if daniel is busy, thats what the forum is for or pm's which you havent done, emails come in by the dozens and you where responded to quickly the first time, so again not sure what your crying about.

this just got you banned form gotvapes, just so you know
""Their products are subpar and overpriced anyways."
when you say stupid things like that without thinking you make yourself look bad not us, we handle more people then you realize and take care of our customers.
you have 4 ways of reaching us, there is a number on our business card, there is our forum, but you got your first response and are going on about not getting a second responce, either you want the product exchanged or you dont, all other questions regarding basic stuff can be handled LIVE in the forum.

you arent waiting for a exchange but simply asking a question and your getting ...... over that, grow up

 

[frazz]

THE most excllent post ever from my partner! LOL...

Now I know I made the right decision shopping elsewhere.

 

[dannoman]

frazz--if you only KNEW how we bend over backwards to help people spending countless hours and hours. Then for you to pass judgement because you didn't feel you got a timely enough response is just out of line... We are humans not the proverbial 'Peggy' who gives canned responses when you start a thread like this. We will push back, make no doubt about that. Chris took umgrage as well he should have...

If you didn't get a response back from me it couldn't have been no more than 24-36 hours then for you to make such an obnxious thread like this? Its just incredible the human condition at times. We see it all including an individual last week that wanted a discount on our already clearnace 510 CE2 solids, saying he didn't need the mouthpiece or syringe tip so could he get a discount. This is what I responded:

"No--they come in the packet and are purchased wholesale with them- also these are already market down pretty much...



thank you,
Daniel
GotVapes.com, E-cigarette Supplies - Atomizers Cartomizers Mods Juice and more
http://www.e-cigarette-forum/forum/gotvapes"

This is how he then responded back:

"As if I didn't realize that already? Do you treat all your customers like they are stupid? Do I have to reiterate the reason I asked? Nah you can get .....ed, my first order is my last order."

:O

This is just a sampling sometimes of what we deal with...

We are two self-employed entreprenuers. Neither of us has taken a cent out of GotVapes, continually investing it back in to the site. I am a graphics designer and I live off that business. Chris has various private enterprenuerial concerns as well. Then for you to come into our forum and start a thread like that was a bit much...we will push back as aggressively, against an obnoxious comment or action, commiserate to how far we will bend over backwards on the opposite end of the spectrum.



edit: and thanks for the well wishes...I am ok its just that at times I need to slow down a bit...

Thank you! Hope your heart is doing better man.

 

[frazz]

So that was Chris the guy that does the reviews on youtube (Dr Jizzum or something like that)?

Edit: No problem for the well wishes, I hate to see anyone sick.

 

[badkolo]

yes that was me, and let me apologize for calling you a douche as that wasnt my intention, i truly meant to say your actions where douchy but i was a little pieved, i dont know you personally so i have shouldnt of called you that.

anyway have a nice day.