A few things.
Suppliers are prohibited from replying to posts like this unless it's in their forum or in the Negative
reviews forum. Therefore, I'm editing out the first post and closing this. Once the OP meets the requisite number of posts to post in either the Negative
reviews forum or Halo's forum, he can post there.
We don't do this to protect the vendor, but rather do this out of fairness so they can respond.