I ordered one on the 12th of Dec and still haven't gotten it. I called them on the 20th and they said they would resend another one. I still have yet to receive it. I am not sure what to do now. Every day I run to get the mail and every day no Jwrap. I am assuming that they are getting lost because of the small envelope they come in. I have ordered from them twice in the past and gotten my wraps in 2 days.