Has Anyone Heard From Steve????

[BARENETTED]

Has anyone actually heard from Steve since the move? I have emailed him at least 3 times and I think I PM'd him here. ( I am not sure if that was actually sent though, since I found out my options were set to 'not keep a copy of sent messages'. Anyway, I can't seem to get a response from him and I definitely have some bad hardware. I am sooo disappointed. Steve - if you read this - I really wish you would contact me. I am starting to loose faith.

 

[mace bewley]

Yeah i have talked to him a few times.

Mace

 

[CalPilot89]

Me too.. I wrote an email and it was answered within a few hours.. Make sure you are using the new email address of info@puresmoker.com. The other's will not work anymore.

 

[BARENETTED]

At first I was using the old address, but after looking around on the forum, I found the new address. I took the original from my sent box and forwarded to the new address. No reply. I tried to pm from work earlier today. Nothing!

 

[pegling]

I just emailed him from his website this afternoon and Joanna got back to me by 7:30 tonight! They are definitely getting back to normal after the flood ~ let's just hope they're OK for the next one.....

 

[G35]

Has anyone actually heard from Steve since the move? I have emailed him at least 3 times and I think I PM'd him here. ( I am not sure if that was actually sent though, since I found out my options were set to 'not keep a copy of sent messages'. Anyway, I can't seem to get a response from him and I definitely have some bad hardware. I am sooo disappointed. Steve - if you read this - I really wish you would contact me. I am starting to loose faith.

I've also been trying to contact him. I've sent 2 e-mails and 1 PM in the last 3 days and I still haven't heard back. I ordered my Pilot, atomizers, & carts on Saturday and the order still shows as processing.

I have an M401 but I really need extra bats and carts and unfortunatelly I have already promised to sell this Pilot kit (at cost) to a friend at work and I really need to reorder this stuff for myself. I've heard good things about Puresmoker but I'm kind of disheartened about this.

 

[LuckySevens4U]

IMO everyone needs to calm down. I really think personally there is a REASON for all of this. You all know this isn't the way Steve wants to do business.

 

[momof4520]

Well I contacted Paypal and it was dual billing on the part of the supplier, so they said Puresmoker needs to offer me the refund here's the thing. 3 emails 2 to info@puresmoker.com 1 to steve@puresmoker, 1 PM on here and 2 phone calls to Steve's direct line, so tell me am I wrong I've tried to get in touch with him MANY MANY times. I'm done with PS, sorry Steve I tried to be patient, 1 week Item not shipped people have received ordered that ordered after me no contact I just want my money back for the dual order.

 

[olddaddy]

Cashmere has posted 4k times in the past 10 months averaging 14 posts per day. His last post was 3/26 at 5pm. Something is going on here, What? I don't know and am not going to speculate. But all inquiry's of concern could be handled by 1 quick post by him. Why this hasn't been done is the million dollar question.

 

[Hawk n Bulls]

From my experience they only replied to my simple and generic question emails, but once I had a problem with the unit, never heard from them again and I know this happens with a lot of other people also. But its ok though cuz I take it as a loss and I still order from them.

 

[Ron43]

I emailed Steve about my last order and he got back to me the next day.

 

[SilkyVapor]

I sent him an email Monday and got a reply within 4-5 hours. I was getting a little concerned last night because my order still said processing and it had been almost a week, but I'm willing to give him the benefit of the doubt. I can't believe that he's spent so much time building such a great reputation to trash it in a week, so I'm sure that whatever is going on is beyond his control.

I don't know him and this is my first order, but I've read too many great things about him to think that this delay is anything but the fact that he got extremely overwhelmed by so many orders in such a short time. So, I'm forcing myself to chill and give him time to get things done... but that's just me.

I can understand the frustration, this is my first ecig order and when I started to have hope that I could actually quit analogs, I wanted to start vaping 30 seconds later LOL.

I'm gonna continue to chill and have faith, I really believe he'll work things out soon. Maybe the fact that he hasn't posted lately is a good sign

Just my thoughts...

 

[green-lantern]

I sent him an email Monday and got a reply within 4-5 hours. I was getting a little concerned last night because my order still said processing and it had been almost a week, but I'm willing to give him the benefit of the doubt. I can't believe that he's spent so much time building such a great reputation to trash it in a week, so I'm sure that whatever is going on is beyond his control.

I don't know him and this is my first order, but I've read too many great things about him to think that this delay is anything but the fact that he got extremely overwhelmed by so many orders in such a short time. So, I'm forcing myself to chill and give him time to get things done... but that's just me.

I can understand the frustration, this is my first ecig order and when I started to have hope that I could actually quit analogs, I wanted to start vaping 30 seconds later LOL.

I'm gonna continue to chill and have faith, I really believe he'll work things out soon. Maybe the fact that he hasn't posted lately is a good sign

Just my thoughts...

He will take care of you don't worry. He is just overwhelmed right now.

edit: BTW where you at in TN? I know ive see your screen name before

 

[SilkyVapor]

He will take care of you don't worry. He is just overwhelmed right now.

edit: BTW where you at in TN? I know ive see your screen name before

Aww, thanks for the reassurance , but I'm really not worried, I'm sure he's doing everything he can. I'm just sooooo itchy to get off these analogs!! I usually only smoke at night (after my son is asleep) but I can go through almost two packs a night ... SICK!

Ironically, I live about an hour away from Puresmoker LOL. If I didn't have a toddler, I would have asked him if I could pick it up.

This is the only forum that I've used this username on, so if you've seen it somewhere else, it wasn't me LOL.

Have a great Saturday.

 

[SilkyVapor]

I guess I can't edit my posts yet, or I don't know how to do it

Anyway, just wanted to say that I just checked the site and both my order are now saying "shipped" Wooooooooohoooooooooo!!!!!! I haven't gotten a shipping confirmation email, but who cares LOL, as long as it's shipped I'm happy.

My order was placed around 9pm CT on the 20th, if that helps anyone to determine where their order falls in the flow of things.

Have a great Saturday.

 

[GotVape?]

Im done with Puresmoker to due to me being ignored. All I have been asking for is an answer. If you want "shipped within 3 hours, emails answered within an hour" type service, try to order from Ben @ Vapornine. I"ll pay for your order if he doesnt ship it the same day (thats how much confidence I have with Vapornine). I placed orders around 3PM Eastern and he is still able to ship it that day (he is also in the east coast!).

 

[bleck]

I hate to say it, but I feel that after my last order I will probably be done with puresmoker until it seems they have gotten through the issues presented this past week. Previous order with them have been great, but I'm still waiting a week for my first order to even get shipped. I'm sure things will get better, but until then I'll have to find another place to purchase stuff.

 

[green-lantern]

I guess I can't edit my posts yet, or I don't know how to do it

Anyway, just wanted to say that I just checked the site and both my order are now saying "shipped" Wooooooooohoooooooooo!!!!!! I haven't gotten a shipping confirmation email, but who cares LOL, as long as it's shipped I'm happy.

My order was placed around 9pm CT on the 20th, if that helps anyone to determine where their order falls in the flow of things.

Have a great Saturday.

Well if you live an hour away then you should get it a day after shipped or even same day it shipped . I live 2-3 hours in Knoxville and it was here in a day or less from the time it shipped.

 

[momof4520]

I think it's entertaining how so many people in here keep saying have faith he'll get to you don't worry he'll figure it out well So many e-mails personal calls TO HIS PHONE PM'S still nothing so I lost the faith I just want my money back!!!!!!


6 months pregnant gotta love hormonal woman!!!

 

[BARENETTED]

I do not understand why you would do that. I believe suppliers should honor their guarantee. I work hard for my money and when I spend it, I want respect from the person I gave it to. You are not going to rip off this lady without a fight to the finish.

I am really confused by the number of good reviews he gets. Does he only answer his friends or does he only take care of people that order
a thousand $$$. ??

I don't know what gives. I am waiting until Monday. After that , I go to plan B.