Has anyone succeeded in contacting naturally-extracted-tobacco.com ?

[sparty]

I read many (old) forum posts where people curious about NET.com's liquids were encouraged to reach out to Clay at naturally-extracted-tobacco, that he's enthusiastic about answering questions etc.

I've been trying for about a month -- email and phone, but no luck. I hope they're okay (read an old thread that he had some health and/or personal issues?)

If you've been successful in getting a hold of them, please let me know. Thanks!

 

[Opinionated]

The site is still accepting orders so someone must be behind the wheel.. I've not ordered for about a year and a half or so, so I have nothing recent to say..

Hopefully all is well there..

 

[newyork13]

I've had mixed results contacting NET. Sometimes they were quick with replies, other times none whatever.
My last order with them was this past March, and it was shipped quickly and the juices were as great as always.

 

[sparty]

Thank you both.
I've had zero success contacting them (email or phone).

I've had mixed results contacting NET. Sometimes they were quick with replies, other times none whatever.
My last order with them was this past March, and it was shipped quickly and the juices were as great as always.

Thanks @newyork13 -- I think your March order makes you the most recent N-E-T.com customer I've spoken to. Reassuring to know your experience was positive. I think I'll go ahead and order a sampler.

 

[newyork13]

Thank you both.
I've had zero success contacting them (email or phone).


Thanks @newyork13 -- I think your March order makes you the most recent N-E-T.com customer I've spoken to. Reassuring to know your experience was positive. I think I'll go ahead and order a sampler.

And, as I'm sure you will, let us know the results of your order with them.

 

[sparty]

Quick update:

Went ahead and placed an order on 10/16 (~$100). Received an email confirmation pretty quickly.
Then on 10/17, I realized that "My Account" was wiped clean. Literally, no trace of my order, invoice, saved billing or shipping addresses, nothing.
On 10/21, I received an auto-generated shipping update that a shipping label had been created, with a USPS tracking number.
10/31 - as of today, the USPS site still shows that the shipment is in "pre-shipment" stage.

Tried contacting the NET folks a few times to inquire about my vanished account, and the status of order (10 days since they created that label). No reply over email. Ditto their phone number.

So it looks like what others have said - it's hit or miss. I hope the wait and uncertainty is worth it. Will let you know how the juices are, if they get here.

 

[smacuser]

Good to know. I recently suggested them and would hate to have to eat my words.

 

[sparty]

Good to know. I recently suggested them and would hate to have to eat my words.

You recommended them to someone? Well, I don't know if you consider my experience promising...I certainly don't.

You may still have to eat your words, watch this space for more news!

 

[smacuser]

Good to know .

 

[Archane]

I have ordered from clay several times and the length of time to get my order delivered has been different every single time. I've had orders shipped within a week and i've had some that i heard nothing for a couple weeks and then suddenly received a shipping notice and then it was another week before the post office had the package. I don't know why any of this happens but all i can tell you is i have always received my orders its just in several cases it took way longer than desired.

The quality of the juices have always been great.

 

[Archane]

Sparty did you ever recieve your order? I just placed one so id like to know that they are still delivering.

 

[mrdfield]

I ordered about 2 weeks ago got a shipping notification 7 days ago and nothing further I have emailed and called with no response This was my first time ordering and will be my last I don't care if its the best E liquid around This is the worst business practice since I started vaping in 2013 totally unprofessional

 

[mrdfield]

Quick update:

Went ahead and placed an order on 10/16 (~$100). Received an email confirmation pretty quickly.
Then on 10/17, I realized that "My Account" was wiped clean. Literally, no trace of my order, invoice, saved billing or shipping addresses, nothing.
On 10/21, I received an auto-generated shipping update that a shipping label had been created, with a USPS tracking number.
10/31 - as of today, the USPS site still shows that the shipment is in "pre-shipment" stage.

Tried contacting the NET folks a few times to inquire about my vanished account, and the status of order (10 days since they created that label). No reply over email. Ditto their phone number.

So it looks like what others have said - it's hit or miss. I hope the wait and uncertainty is worth it. Will let you know how the juices are, if they get here.

 

[mrdfield]

Same here

 

[mrdfield]

Got mine today ordered on 12/9 todays the 23rd wow