I called my agent and they did the rest. Took 60 seconds on the phone. Guy showed up and was done in about an hour. No bill, nothing. Rates did not go up either. It's against the law in this state to drive with a busted windshield so I think the ins cos are supposed to replace windshields easily, quickly, and at no charge. Could be wrong about that.
I got two big cracks in my windshield from the heat. I had a sun visor thing in the dash, but it cracked anyway. I asked my insurance agent about it, I would need to pay my deductible to get it fixed. Needless to say it has not been replaced. It used to be free here, but not anymore. I also had to pay a guy to repair tiny cracks a very long time ago. A truck ahead of me had a rock fly off his tire, right on to my windshield.
Back 25 years or so, you could drive up to a place here and they would replace your windshield for 100 bucks. Now who knows what a brand new one costs these days. I know I can't afford one.