HeavenGifts Shipping Methods & Restrictions

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Vera

Unregistered Supplier
ECF Veteran
Dec 6, 2010
949
3,724
Shanghai, China
www.heavengifts.com
In order to let our customers enjoy fast shipping with best delivery fee, Heavengifts.com always strive to provide various shipping methods to meet different needs and we are still trying to add more and more convenient & affordable shipping methods. Currently we can ship products with following shipping methods.

1. Shipping Methods
1) DHL express
Delivery Time: 3-5 Business Days
Charge: The shipping rate may vary in different periods. DHL express charges on each 500g.
Track: DHL | Global | English

2) UPS Express Saver
Delivery Time: 4-6 business days
Track: Shipping, Freight, Logistics and Supply Chain Management from UPS

3) HK UPS
Delivery Time: 5-7 business days
Track: Shipping, Freight, Logistics and Supply Chain Management from UPS

4) HK DHL Express
Delivery Time: 4-6 business days
Track: DHL | Global | English

5) FedEx IP
Delivery Time: 4-6 business days for FedEx IP
Track: FedEx: Shipping, Logistics Management and Supply Chain Management

6) US Express
Delivery Time: 8-15 business days
Track: 4PX Worldwide Express or Welcome | USPS

7) EMS
Delivery Time: 7-10 Business Days
Charge: The shipping rate may vary in different periods. It's more economical to ship multiple items in one package as EMS charges on each unit of 500g. The maximum limit of each package is 30KGS.
Track: ALL-IN-ONE PACKAGE TRACKING | 17TRACK

8) CN Register Airmail
Delivery Time: 10-25 Business Days
Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, and then it charges on each unit of 50g. Maximum limit of each package is 2 KGS.
Track: ALL-IN-ONE PACKAGE TRACKING | 17TRACK

9) CN E-Packet
Delivery Time: 10-15 Business Days to USA, Canada, France, UK, Australia; 15-20 Business Days to Russia.
Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, and then it charges on each unit of 10g. Maximum limit of each package is 2 KGS.
Track: ALL-IN-ONE PACKAGE TRACKING | 17TRACK

10) Netherlands Airmail
Delivery Time: 15-40 Business Days
Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, and then it charges on each unit of 10g. Maximum limit of each package is 2 KGS.
Track: Home | PostNL or ALL-IN-ONE PACKAGE TRACKING | 17TRACK

11) Singapo Airmail
Delivery Time: 8-60 business days
Track: http://en.4px.com/ or http://www.singpost.com/

12) ETS to Russia
Delivery Time: 15-25 Business Days
Charge: 0-3KGS - The initial charge weight is 200g, and then it charges on each unit of 100g; 3KGS or above - The initial charge weight is 3KGS, then it charges on each unit of 1KG.
Track: http://www.ets-express.com/ru/

13) Comone Express - Malaysia
Delivery Time: 5-7 business days
Track: http://www.com1express.com/

14) EURO Express
Delivery Time: 7-15 business days
Track: http://en.4px.com/

15) EURO Airmail
Delivery Time: 10-15 business days
Track: http://en.4px.com/ or http://www.singpost.com/

16) CiVAP e-liquid
Delivery Time: 7-10 days
Parcels within 2KGS: https://www.deutschepost.de/sendung/simpleQuery.html
Parcels from 2KGS to 31KGS: http://nolp.dhl.de/nextt-online-public/report_popup.jsp
Restrictions: only available for CiVAP e-liquid

More other shipping methods: http://www.heavengifts.com/article/HG-Shipping-Restrictions_160.html

2. Shipping Restrictions

For DHL:
1). DHL Small cannot ship e-liquid to any country from May 20th, 2015.
2). DHL Express A/B cannot ship parcels including both e-liquid & non-liquid products. That is, e-liquid must be submitted alone.
3). According to Japan customs' requirement, DON'T order more than 2pc e-cigarette each order by DHL Small. More than 2pc cartomizer, 2pc atomizer, 2pc battery in one parcel is impossible and can be easily refused by Japanese Customs.
4). We will not ship e-cigarettes by DHL to the Retail customers from these countries: Argentina, Brazil, Colombia, Costa Rica, Mexico, Puerto Rico.

EMS & CN Register Airmail: E-liquid or batteries cannot be shipped

CN E-Packet & Netherlands Airmail: No restrictions on items

UPS Express Saver, HK UPS, FedEx IP & HK DHL Express
A. PO BOX is impossible.
B. IMPOSSIBLE to ship e-liquid.
C. There is 0.5% chance that it will be inspected by china customs, which will delay order for 4-5 days. It will be re-shipped out right after clearance.

US Express, EURO Airmail & Singapo Airmail: IMPOSSIBLE to ship e-liquid

ETS to Russia: Only Available for Russia. No Restrictions on items.

Comone Express - Malaysia:
A. PO BOX is impossible.
B. Generally Comone Express can clear customs without tax on you.
C. Only available for orders to Malaysia. No Restrictions on items.

EURO Express:
A. PO BOX is impossible.
B. IMPOSSIBLE to ship e-liquid.

Note:
1. If the shipping method is available to your country and order weight is within limit of this shipping method, you'll see it listed in the tab of shipping methods when check out.
2. Shipping fee will appear when you check out. You can compare and choose what's the most suitable for you.
3. When you choose shipping method, please pay careful attention to the note under it.
4. For Airmail Shipping methods, since delivery time is not very stable, please be patient. If parcel not delivered 45 days after shipped out, please contact us ASAP.
 

kardelen

Full Member
Sep 3, 2016
16
1
52
Someone calls you and says " we have bulk sales for you and guarantee for customs clearance". And you buy it, but it returns from customs.
Then the company says yes it coldn't pass the customs clearance, so we can't make refund, it's our staff's fault.
This is a fraud. And the company says we can't give your 322 dollars. You have my money for 3 months heaven gifts.
Please share this. And never buy from them. Don't be the heaven gift's new victim.
 

AlmightyEvan

Supplier Associate
ECF Veteran
Jan 25, 2016
1,531
4,826
Shanghai, China
www.heavengifts.com
Someone calls you and says " we have bulk sales for you and guarantee for customs clearance". And you buy it, but it returns from customs.
Then the company says yes it coldn't pass the customs clearance, so we can't make refund, it's our staff's fault.
This is a fraud. And the company says we can't give your 322 dollars. You have my money for 3 months heaven gifts.
Please share this. And never buy from them. Don't be the heaven gift's new victim.

Hi, we feel sorry about it. Regarding the problem you encountered, we would look into it. If the case you said was really happened, we will take care of it. Please ease your mind a little bit. Sorry again.
 

listopencil

Ultra Member
ECF Veteran
Jun 28, 2017
2,134
8,332
In Partibus Infidelium
1. Shipping Methods

9) CN E-Packet
Delivery Time: 10-15 Business Days to USA, Canada, France, UK, Australia; 15-20 Business Days to Russia.
Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, and then it charges on each unit of 10g. Maximum limit of each package is 2 KGS.
Track: ALL-IN-ONE PACKAGE TRACKING | 17TRACK

Can you update this please? I recently placed an order on your website. After talking to "Winnie" via chat I was told that CN E-Packet is 15-20 business days to the USA.
 
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