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HeavenGifts Shipping Methods & Restrictions

Discussion in 'Heaven Gifts' started by Vera, Jan 27, 2016.

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  1. Vera

    Vera Forum Supplier ECF Veteran

    Dec 6, 2010
    Shanghai, China
    In order to let our customers enjoy fast shipping with best delivery fee, Heavengifts.com always strive to provide various shipping methods to meet different needs and we are still trying to add more and more convenient & affordable shipping methods. Currently we can ship products with following shipping methods.

    1. Shipping Methods
    1) DHL express
    Delivery Time: 3-5 Business Days
    Charge: The shipping rate may vary in different periods. DHL express charges on each 500g.
    Track: DHL | Global | English

    2) UPS Express Saver
    Delivery Time: 4-6 business days
    Track: Shipping, Freight, Logistics and Supply Chain Management from UPS

    3) HK UPS
    Delivery Time: 5-7 business days
    Track: Shipping, Freight, Logistics and Supply Chain Management from UPS

    4) HK DHL Express
    Delivery Time: 4-6 business days
    Track: DHL | Global | English

    5) FedEx IP
    Delivery Time: 4-6 business days for FedEx IP
    Track: FedEx: Shipping, Logistics Management and Supply Chain Management

    6) US Express
    Delivery Time: 8-15 business days
    Track: 4PX Worldwide Express or Welcome | USPS

    7) EMS
    Delivery Time: 7-10 Business Days
    Charge: The shipping rate may vary in different periods. It's more economical to ship multiple items in one package as EMS charges on each unit of 500g. The maximum limit of each package is 30KGS.
    Track: ALL-IN-ONE PACKAGE TRACKING | 17TRACK

    8) CN Register Airmail
    Delivery Time: 10-25 Business Days
    Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, and then it charges on each unit of 50g. Maximum limit of each package is 2 KGS.
    Track: ALL-IN-ONE PACKAGE TRACKING | 17TRACK

    9) CN E-Packet
    Delivery Time: 10-15 Business Days to USA, Canada, France, UK, Australia; 15-20 Business Days to Russia.
    Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, and then it charges on each unit of 10g. Maximum limit of each package is 2 KGS.
    Track: ALL-IN-ONE PACKAGE TRACKING | 17TRACK

    10) Netherlands Airmail
    Delivery Time: 15-40 Business Days
    Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, and then it charges on each unit of 10g. Maximum limit of each package is 2 KGS.
    Track: Home | PostNL or ALL-IN-ONE PACKAGE TRACKING | 17TRACK

    11) Singapo Airmail
    Delivery Time: 8-60 business days
    Track: http://en.4px.com/ or http://www.singpost.com/

    12) ETS to Russia
    Delivery Time: 15-25 Business Days
    Charge: 0-3KGS - The initial charge weight is 200g, and then it charges on each unit of 100g; 3KGS or above - The initial charge weight is 3KGS, then it charges on each unit of 1KG.
    Track: http://www.ets-express.com/ru/

    13) Comone Express - Malaysia
    Delivery Time: 5-7 business days
    Track: http://www.com1express.com/

    14) EURO Express
    Delivery Time: 7-15 business days
    Track: http://en.4px.com/

    15) EURO Airmail
    Delivery Time: 10-15 business days
    Track: http://en.4px.com/ or http://www.singpost.com/

    16) CiVAP E-liquid
    Delivery Time: 7-10 days
    Parcels within 2KGS: https://www.deutschepost.de/sendung/simpleQuery.html
    Parcels from 2KGS to 31KGS: http://nolp.dhl.de/nextt-online-public/report_popup.jsp
    Restrictions: only available for CiVAP E-liquid

    More other shipping methods: http://www.heavengifts.com/article/HG-Shipping-Restrictions_160.html

    2. Shipping Restrictions

    For DHL:
    1). DHL Small cannot ship e-liquid to any country from May 20th, 2015.
    2). DHL Express A/B cannot ship parcels including both e-liquid & non-liquid products. That is, e-liquid must be submitted alone.
    3). According to Japan customs' requirement, DON'T order more than 2pc e-cigarette each order by DHL Small. More than 2pc cartomizer, 2pc atomizer, 2pc battery in one parcel is impossible and can be easily refused by Japanese Customs.
    4). We will not ship e-cigarettes by DHL to the Retail customers from these countries: Argentina, Brazil, Colombia, Costa Rica, Mexico, Puerto Rico.

    EMS & CN Register Airmail: E-liquid or batteries cannot be shipped

    CN E-Packet & Netherlands Airmail: No restrictions on items

    UPS Express Saver, HK UPS, FedEx IP & HK DHL Express
    A. PO BOX is impossible.
    B. IMPOSSIBLE to ship e-liquid.
    C. There is 0.5% chance that it will be inspected by china customs, which will delay order for 4-5 days. It will be re-shipped out right after clearance.

    US Express, EURO Airmail & Singapo Airmail: IMPOSSIBLE to ship e-liquid

    ETS to Russia: Only Available for Russia. No Restrictions on items.

    Comone Express - Malaysia:
    A. PO BOX is impossible.
    B. Generally Comone Express can clear customs without tax on you.
    C. Only available for orders to Malaysia. No Restrictions on items.

    EURO Express:
    A. PO BOX is impossible.
    B. IMPOSSIBLE to ship e-liquid.

    Note:
    1. If the shipping method is available to your country and order weight is within limit of this shipping method, you'll see it listed in the tab of shipping methods when check out.
    2. Shipping fee will appear when you check out. You can compare and choose what's the most suitable for you.
    3. When you choose shipping method, please pay careful attention to the note under it.
    4. For Airmail Shipping methods, since delivery time is not very stable, please be patient. If parcel not delivered 45 days after shipped out, please contact us ASAP.
     
    • Like Like x 9
  2. Shawn Hoefer

    Shawn Hoefer ECF Guru Verified Member ECF Veteran

    Jan 21, 2015
    Arkansas Ozarks
    Thanks for this valuable information!
     
    • Like Like x 4
  3. Ramsay Bolton

    Ramsay Bolton Vaping Master ECF Veteran

    Aug 25, 2013
    Beyond the Grave
    CN E-Packet & Netherlands Airmail: No restrictions on items

    Batteries and Liquids are OK. That's good to know. :thumb:
     
    • Like Like x 2
  4. Ladybear

    Ladybear Vaping Master Verified Member ECF Veteran

    Feb 10, 2015
    Pa
    I didn't realize there were so many shipping methods ....wow!!!
     
    • Like Like x 2
  5. kardelen

    kardelen Full Member

    Sep 3, 2016
    Someone calls you and says " we have bulk sales for you and guarantee for customs clearance". And you buy it, but it returns from customs.
    Then the company says yes it coldn't pass the customs clearance, so we can't make refund, it's our staff's fault.
    This is a fraud. And the company says we can't give your 322 dollars. You have my money for 3 months heaven gifts.
    Please share this. And never buy from them. Don't be the heaven gift's new victim.
     
  6. AlmightyEvan

    AlmightyEvan Supplier Associate ECF Veteran

    Jan 25, 2016
    Shanghai, China
    Hi, we feel sorry about it. Regarding the problem you encountered, we would look into it. If the case you said was really happened, we will take care of it. Please ease your mind a little bit. Sorry again.
     
  7. kardelen

    kardelen Full Member

    Sep 3, 2016
    You ask heaven Gifts companies. They know.
    You must warn the people. The company claims the product when they're careful. They do everything to pay.
     
  8. AlmightyEvan

    AlmightyEvan Supplier Associate ECF Veteran

    Jan 25, 2016
    Shanghai, China
    Sorry, please send me a private message with your order number, we'll look into it.
     
  9. johnnyelevator

    johnnyelevator Super Member ECF Veteran

    Jul 7, 2011
    long beach, ca
    Can you do shipment to Vietnam? I was told no vape products can be shipped there.

    Sent from somewhere in Vietnam.
     
  10. vanessanie

    vanessanie Moved On

    Sep 21, 2017
    This is so informative!
     
  11. FlyCityVapor

    FlyCityVapor New Member

    Oct 31, 2017
    I want to order the capo 216 KIT that comes with the batteries included but I have no idea which shipping methods will allow me to receive this in the U.S.
     
  12. AlmightyEvan

    AlmightyEvan Supplier Associate ECF Veteran

    Jan 25, 2016
    Shanghai, China
    DHL is the best choice though a little bit pricy
     
  13. FlyCityVapor

    FlyCityVapor New Member

    Oct 31, 2017
    There's a HK DHL and a SHDHL - Small but I have no idea what they mean by HK and SH
     
  14. AlmightyEvan

    AlmightyEvan Supplier Associate ECF Veteran

    Jan 25, 2016
    Shanghai, China
    I always use SH DHL to ship prizes. That's the fastest I knew.
     
  15. listopencil

    listopencil Ultra Member ECF Veteran

    Jun 28, 2017
    In Partibus Infidelium
    Can you update this please? I recently placed an order on your website. After talking to "Winnie" via chat I was told that CN E-Packet is 15-20 business days to the USA.
     
  16. AlmightyEvan

    AlmightyEvan Supplier Associate ECF Veteran

    Jan 25, 2016
    Shanghai, China
    Thanks for your advice.
     

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