HELP! USPS lost our package of liquid! How do I contact MVS?

[Rainbowz]

We had an order of liquid ship on March 7th, and USPS lost the package! Last tracked to a facility in NY and it was supposed to be in Oregon two days ago. We are desperate and I don't have a contact number or email for MVS. Trying to figure out how we can get some liquid ASAP! Does anyone have a valid contact number or email address for MVS???

 

[fropit]

they should have all the info on the mvs website.
info@myvaporstore.com

 

[keonee]

The best option is to call/email the vendor.

I have had a few packages myself go amuck....here's my stories -

I had one package sent out on Jan 2, 2014 and never received it. I contacted the Post Office and gave them my tracking #. It finally arrived on Jan 27, 2014.

The 2nd package was stuck for 2 weeks in a sort facility. I contacted the Post Office again and finally 4 weeks later it arrived.

The key to talk talking to a human being about lost packages is to call your local Post Office. I tried the 1-800 # and after a half hour of hitting this and that button and never able to talk to human being I hung up.

Both packages were for e-cig supplies. The vendor of the 1st package didn't really give a damn. He had my money and told me eventually it'll show up.....learned not to order from that vendor again since I had to do all the work of calling and nagging the Post Office.

The 2nd vendor was very apologetic and sent out another replacement package free of charge. I got that package immediately and a few weeks later the 1st packaged arrived. I contacted him and told him I finally received it and would like to pay for the 2nd package he sent out. He gave me a very nice discount and will certainly do business with him again.

Good Luck to You.

 

[Rainbowz]

Thank you so much for your quick reply! I'm just going to place another order and hope I can eventually get is squared away.

The best option is to call/email the vendor.

I have had a few packages myself go amuck....here's my stories -

I had one package sent out on Jan 2, 2014 and never received it. I contacted the Post Office and gave them my tracking #. It finally arrived on Jan 27, 2014.

The 2nd package was stuck for 2 weeks in a sort facility. I contacted the Post Office again and finally 4 weeks later it arrived.

The key to talk talking to a human being about lost packages is to call your local Post Office. I tried the 1-800 # and after a half hour of hitting this and that button and never able to talk to human being I hung up.

Both packages were for e-cig supplies. The vendor of the 1st package didn't really give a damn. He had my money and told me eventually it'll show up.....learned not to order from that vendor again since I had to do all the work of calling and nagging the Post Office.

The 2nd vendor was very apologetic and sent out another replacement package free of charge. I got that package immediately and a few weeks later the 1st packaged arrived. I contacted him and told him I finally received it and would like to pay for the 2nd package he sent out. He gave me a very nice discount and will certainly do business with him again.

Good Luck to You.

 

[Rainbowz]

Thank you, I simply couldn't find their email address on there for some reason!

 

[Rickajho]

How do you know it's lost if it was only shipped on the 7th?

The initial problem is, if you go to the USPS site you will see a list for the number of days you have to wait once a package is considered past due before anyone can even file a claim. At minimum, that's at least one week and - hopefully - most packages get un-lost before anyone can even file a claim.

All I'm saying is if the vendor says you have to wait it's because they can't even start a claims process this soon and would lose a lot of money sending out duplicate shipments every time USooPS screws up. I know it's aggravating, but at this point in time it's USPS that's screwed you over, not the vendor who shipped it. You just may have to wait a week and see what happens first.

 

[Rainbowz]

I only wanted to contact the vendor to see if they could ship my new order out tomorrow instead of Monday. I did not blame them at all, it was out of their hands! I read the USPS guidelines on filing a claim. They said I could file a claim if it has been 5 or more business days since the package was shipped with Priority Mail and haven't received it, and it's been 5 days. I may eventually receive it, but still needed to see if I could get my new order expedited. Thanks for your help!

How do you know it's lost if it was only shipped on the 7th?

The initial problem is, if you go to the USPS site you will see a list for the number of days you have to wait once a package is considered past due before anyone can even file a claim. At minimum, that's a least one week and - hopefully - most packages get un-lost before anyone can even file a claim.

All I'm saying is if the vendor says you have to wait it's because they can't even start a claims process this soon and they lose a lot of money sending out duplicate shipments this soon every time USooPS screws up. I know it's aggravating, but at this point in time it's USPS that's screwed you over, not the vendor who shipped it.

 

[Backlash]

All I'm saying is if the vendor says you have to wait it's because they can't even start a claims process this soon and would lose a lot of money sending out duplicate shipments every time USooPS screws up. I know it's aggravating, but at this point in time it's USPS that's screwed you over, not the vendor who shipped it. You just may have to wait a week and see what happens first.

When a vendor screws up and puts the wrong info on a package... or prints their labels using the stupid "ink saving" mode.. or puts the label on so crappy that a light breeze pulls it off.. yep its the USPS's fault.
I've worked for the USPS for almost 21 years, the vast majority of the package screwups are labeling errors. For 3 years I was also a supervisor and was one of the guys tracking down packages that people claimed we "lost". If only it were legal for me to post pictures of the BS i've seen... and blamed on us.

I had a package the other day, 2 numbers of the address were left.. tracking number wasn't even there, the barcode was.. but part of it was gone. You could read the last name and last half of the first name.
Tell me it will reach the destination on time... The ONLY reason we even bothered to try and figure out where it was supposed to go, the return address was also ripped off. Was from NY somewhere..
Shipper taped the label on the package.. but not very good, tape got caught on something during processing and ripped the label to Hell.

Check the IBTanked forum, a package was "lost" in there as well.. guess what? it went through processing equipment it shouldn't have and got stuck on the belt and destroyed the label. (Wasn't shippers fault, that was ours)
well.. If we can't figure out either of the addresses, technically we can't open the package.. we have to send the package to a center in Atlanta where *they* can open the package if needed to figure out where to send it. In the case I mentioned it looks like thats exactly what happened, and it was returned to IBTanked. All this takes time, so people think it's "lost" when it really isn't.

I'm only speaking of the USPS, but trust me UPS and FedEx have the same problem. And ever since people have able to print their own postage/labels at home (for all 3) it's gotten worse. When you bring your screwed up labels to a retail counter (USPS/UPS/FedEx) they make sure everything is ok before they accept it.. but with people doing it at home and dropping it off somewhere, or picked up in bulk with no retail person to look it over.. people get away with half-assed packing/labeling and packages get "lost" or delayed. People just think they can do whatever they want and not follow the rules, and when something goes wrong.. blame someone else.

Edit: also, if it's a package from overseas.. Customs can hold it for a very long time. The scan will show that *we* have it.. but in reality Customs has it, they could be holding it for any number of reasons but it looks like we are the problem. The scans that you the customer sees.. are minimal, internally we see more details.