Actually I was not aware of this, but I'll change the picture since this is such a problem for you. Considering the product description doesn't mention the type of battery and we clearly show our products in the How To video in the product description, it's not like we're trying to pull a fast one on anybody.
Oh well, thanks for letting me know. I've updated the picture so no one else assumes that this kit comes with products other than what they actually are.
I'm sure this will be deleted, but here goes anyways...
Nice customer service. Your "oh well" attitude is really something to see. Blame the customer for your error. Insinuating that I have a "problem" and that people shouldn't "assume" that they are going to receive what you advertise. There's a great business model. True, the written description doesn't specify the exact model of battery, but the accompanying pics
clearly do. This isn't a problem with me or a bad assumption on any customer's part. This is a vendor clearly not accepting responsibility for their error and making it right on their dime. That's called Good Business. The fact is that you knew that a T and a C are different but you consciously chose to tell a noob that they are. It's called lying. Nice. Way to go. What I expect with anyone I do business with that screws up is to be honest, tell the truth, and make it right with as little inconvenience and trouble to the customer as possible. A non-caring attitude and placing blame on them is ridiculous. The kind of behavior you are exhibiting is unacceptable.
I received your email reply to send it back for a refund...I'll assume this is on my dime since you didn't offer to send a call tag as other reputable vendors at other places do. No thanks. Not worth me spending any more money or being inconvenienced. I'll keep the batts as spares, do business with someone else who isnt like HDV, and consider this a lesson learned concerning who to spend my money with in the future and who not to.
Look at the pics below and ask anyone why they would "assume" they wouldn't receive exactly what's pictured, and why it would be their "problem" when they dont get it. Try to be honest. I have been. I'm done with this and with HDV.