highendsmoke.de - Defective or wrong product issue : Amirite

[Amirite]

Company name

highendsmoke.de​

Date of your initial complaint to the supplier.

26 February 2013​

How did you contact the supplier

Email​

Ticket number (if you were issued one)

-​

General nature of complaint

Defective or wrong product​

Briefly describe your problem or issue

I ordered an eVic Stainless Steel Conversion Kit from highendsmoke.de. The top caps were not machined properly and as a result, the top cap sits too high for the atomizer to make a proper connection to the positive post. I sent an email to Marleen describing the problem on Feb 26 and a follow-up email on Mar 8 but have yet to receive a response.


Original Cap


Straight Cap from Highendsmoke.de


Sloped Cap from Highendsmoke.de


​

 

[Amirite]

Update: The supplier responded after a Paypal dispute was initiated and they are sending new top caps to replace the ill-fitting parts.

 

[Amirite]

Received the replacement caps and they fit! Martin didn't provide much details regarding the other batch but they seem to have corrected the issue.

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