Worst customer service in the Universe, combined with a poorly designed product and a snotty attitude. My Joker AV was defective on arrival, took them 6 days to answer my email, even though I sent a reminder. When they finally answered, their first approach was to blame me. On the 7th day, had enough and asked for a return. Fine, they said, I had to pay a 15% restocking fee and I had 3 days to return it. Cost me around $40 with the express post and restocking fee.
Here is how things should work: Had several issues with the shipment of my Little Sister. Ken at Boxmods responded instantly. When I asked if I could upgrade to the Big Brother (LS was OK, but I am a chain vaper and wanted the bigger battery), Ken gave me a Big Brother at no extra charge for the LS in trade to compensate me for my trouble.
Buzz: had an issue, from the moment of my complaint to having a working unit it took 5 days. It took 6 days to get a stonewalled answer from Vaprlife.
There is a Murphy's law. The quality of a supplier is measured by its response to issues and customer service.
I give A+ to both Notcigs and Boxmods, and an ---F to Vaprlife. I have also ordered stuff from a variety of suppliers from Eastmall, Liberty Flights, Totally Wicked where there have been issues. They all responded quickly, politely, and respectfully; the issues were resolved quickly.
Vaprlife, you suck as a supplier.
I will never 
