How long it take you to get blu?

[RadicalxEdward]

Say, DrBallard... are you feeling like that's a "good thing", or would you say you're feeling more "screwed"?

of course it's gonna feel like "screwed" right now. but what else would you suggest they do. here are the options

1. continue as usual, and always have month long lead times to get products out.

2. pause orders and hire extra help to get caught up.

which would you pick?

 

[Smooth Air]

Here are my emails from Blu:
7/6/2009

Hello,

Thanks for you patience. I see that your order was placed on 6/17/09 and it still in the pending status. At the time of your order placement we were having a 2 week wait due to the high demand of the product and the number of orders that were being received. This has added an additional week to the current wait for all orders placed. I apologize for the inconvenience this may or is causing you. Soon you will be receiving an email from us with your USPS tracking number in it so that you can track your package at usps.com from Charlotte North Carolina to Iowa. Once again I apologize for the inconvenience for our delay in shipping. I would recommend that is you have not received your shipped email by the end of next week to contact us back.

Dear blu affiliates,

Due to the incredibly overwhelming demand for blu and our pursuit of a great customer service experience, blu will not be taking orders from the 7th to the 21st of July. This will give us time to clear our backlog and ease customer frustration. While we know pausing new orders will inconvenience our affiliates, we hope that it will greatly decrease the number of pending sales from your customers. This will also help to reduce cancellations dramatically, ensuring you receive payouts that suit your ongoing efforts.

We definitely hope you will continue promoting blu after the 21st of July when we re-open orders. Many of you have had extremely high conversion ratios, so we hope you will return pushing traffic to us after the catch-up period on the 22nd of July.

I apologize for the inconvenience. Thank you for your patience.


Jason Healy
President
blu cigs

8-o

Well, I'm not going to hold my breath until I turn BLU ! geeeeeeeeeezzzzzz!
I have 3 other US companies that can deliver better product in just 3 days, with consistency. And Blu's email responses came a week and half AFTER I wrote them several times concerning I paid up front and then you tell me it may take TWO or THREE weeks to get.... ha! I don't think so.... thanks to PayPal, no money lost.

 

[RadicalxEdward]

Here are my emails from Blu:
7/6/2009

Hello,

Thanks for you patience. I see that your order was placed on 6/17/09 and it still in the pending status. At the time of your order placement we were having a 2 week wait due to the high demand of the product and the number of orders that were being received. This has added an additional week to the current wait for all orders placed. I apologize for the inconvenience this may or is causing you. Soon you will be receiving an email from us with your USPS tracking number in it so that you can track your package at usps.com from Charlotte North Carolina to Iowa. Once again I apologize for the inconvenience for our delay in shipping. I would recommend that is you have not received your shipped email by the end of next week to contact us back.

They're grammar leaves a lot to be desired.

 

[RadicalxEdward]

They're grammar leaves a lot to be desired.

ha ha, i meant THEIR, ....

 

[TomCei]

Lol - makes me chuckle too. Good thing you caught that!

 

[chrisl317]

I never got an email saying that my starter kit had been shipped. Nada, nothing. If I hadn't been checking my account everyday, I'd have never known until it arrived in the mail.

 

[Dark Angel]

i didn't get an email saying mine had shipped either

 

[demole]

I ordered on the 5th of June, my blu cigs were "shipped" on the 30th of june. I got excited. Waited and waited, was TOLD today by 2 blu cust service reps that my order has SHIPPED and its in USPS hands now, then about 2 hours later, i get this email...
Dear blu Customer,
Due to an unforeseen delay in receiving our inventory, shipment of your blu order has been delayed. The status of your order has been updated to "Delayed Pending Inventory".
As such, we have initiated a credit to your credit card account for the order amount. Depending upon your bank, it may take up to 3 days for the credit to be reflected on your credit card statement.
Once inventory has been received and your order has been shipped, you will receive an email reflecting a new status of "Shipped" and your credit card will be rebilled for the order amount. Unfortunately, we do not have an estimated shipping date for your order nor will our Customer Service Department be able to provide you with any additional shipping details.
If you prefer to cancel your order, please email us at billing@blucigs.com. Please be sure to include your Order # and the word "Cancel" in your email.
We apologize for the inconvenience and greatly appreciate your patience.
Jason Healy
President
blu cigs


Honestly, this company is a joke, go somewhere else. No point in waiting this long for all this hassle.

 

[theway2getme]

I ordered on 6/12, I just received my blu starter kit today. I waited. I'm glad I did. I wasn't sure I was going to be into vaping. I know I don't want to smoke analogs anymore and after taking my first few hits off of my blu, I know that I won't. I'm not saying that the blu is going to be my primary forever, (kind of have my eye on a 306a kit and an M-401) but if it wasn't for blu and their marketing campaign a lot of us would not have known that this was an alternative to slowly killing ourselves by clogging our lungs with tar and, eventually, cancer. I'm happy with it, not so much because of the quality or the flavor or throat hit or anything like that, but because it has provided me with a viable solution to a problem I have been wrestling with for 19 years. I get to keep my nicotine habit with all of the motions that go with it and not worry about hurting my kids if I find myself on a long car trip and I need to smoke. No more driving around in the dead of winter with the heat blasting and all of the windows wide open because we've been in the car for more than a half an hour and if I don't have a smoke I may start crashing into random people due to road rage. ;-) No more worrying about my temper getting the better of me because the patch is .... and the gum just isn't the same.
If it wasn't for that blu ad, I wouldn't be here now. Sure their CS sucks and this backlog stuff is BS. But now I know they aren't the only game in town and I know that there are suppliers on ECF that treat their customers like gold. Read the threads, you'll see who they are.

My order was on 6/11 and Still pending! You got yours! And you ordered on 12th ? I am one of the fool who waited on the line for such a disgusting product. I could have canceled my order Eventually, it will get shipped some day, may be next YEAR!!!

 

[kazuko19]

I ordered on 5/30 - it got to my post office on June 20 - I just got it today because my post office is screwy that way.
However, I never did receive an email from Blu with my tracking number in it, so I had no idea when to start looking for it. It seems that they have now removed that expectation from their website.
So far, I am pleased with the product, and my Blu did get to the post office within their promised, delayed, timeframe.

 

[thique1]

Ordered on 6-20. Why do they even have customer service reps. It seems like a computer is doing that job. They can't tell you how far behind your order is. The time frame I was given at time of order was 2 business weeks. It's now been 3. Reagan from cust serv is totally a *****. I asked how, if they process in the order they receive, how would a new order possibly effect my shipping time frame. She couldn't wrap her head around that. If you know how many orders you can ship in a day, and you use that to calculate the shipping time, any new orders WOULD be delayed, but those already in line should still be using the original time frame. Unless that time frame was estimated wrongly. Then I feel they deceived me. If they're so mega popular, maybe it's time for them to hire a couple more in the shipping department. Maybe some of the totally unhelpful quacks in customer service could get a job in the shipping dept, since they are basically like a FAQ anyway. What a pointless job. "Yeah, I don't know when your order will be shipped. You can't speak to a supervisor. Order received.... BLAH, blah.... Hope that resolved... " No, It didn't!!!!!!!!!!!!!

 

[SavageAngel]

Finally got mine after waiting over 4 weeks for it. I'm sure I will enjoy my super better since I'm not going to want to wait for carts, or replacement parts that long.

 

[thique1]

Here's a conversation I had with Madison.
Madison: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today?


you: Any way you can find out what day you're on for shipping. Like are you shipping out orders placed on the 12th of June yet?


Madison: I apologize, we do not have that information to provide.
you: How can I find that out? I'd really like to know how much longer. Or if I should cancel my order


Madison: You are able to cancel the order at any time during the pending status.


you: You have NO communication with your shipping dept? Wouldn't that help your job, seeing as most of these chats are people trying to find out that info?


Madison: We do not have that information available.


Madison: I wish we did have that information, however we don't.
you: What info do you have?


Madison: I don't have any information that will assist with getting your order shipped out.


Madison: The only thing I can do at this point is cancel orders.
you: So if you cancel a bunch of orders, that will theoretically speed up the shipping of otherr orders?


Madison: Would you like to cancel your order?
you: I've read online about batteries and atomizers failing shortly after use. Does the warranty cover that?


Madison: The components are covered under a the year warranty.
you: So if it fails, you send me a new one free?


Madison: Yes that is correct.
you: Since you've stopped taking orders, have you been making better progress with shipping times?


Madison: We have stopped taking orders so that we can get the shipping process underway.


you: That's not what I asked. Has stopping new orders helped you speed up the shipping?


you: Has it helped?


Madison: I apologize, however I'm not answering anymore questions about our shipping process or progress. The information that you're requesting is irrelevant.


you: What's the physical address of the company?


you: If you can't help customers other than cancelling their orders, I would say your job is what's irrelevant.


Madison: The address is 500 Archdale Drive Charlotte, North Carolina 28217.
Madison: Is there anything else I can assist you with today?


Nothing she can do, I know. But this just highlights the need for them to be able to get a daily status report from the shipping dept, so they would have something to say other than sorry, and do you want to cancel.

 

[Bones DO]

Ordered 6/16 just got it today 7/9 ... I have to say I like it a lot though. Hopefully they can get their act together now that they've stopped taking orders for of couple weeks. I got two atomizers also I'm not sure if I was supposed to lol...maybe its their way of saying "I'm sorry". At least they're trying. So far happy with product.

 

[blaklungz]

The entire BLU experience is just god awful! After 3 weeks of my good friends order being listed as "pending" I convinced him to cancel his order (which they at least did do quickly) and order from bestecig.com

I'm thrilled to death with mine and he is thrilled with his as well.

 

[mikol_g]

Blu took FOREVER. I ordered mine 6.1, got it about 3 weeks later... I ended up getting so frustrated waiting for the things that I ordered from another supplier (vapor station) and got the joye510 in about 3 days. I loved the joye510 instantly and was really dissapointed when I got my blus. inconsistant vapor, battery kept shutting off/flashing, meaning that I was using it too much. I want to vape when i want to vape, no ecig is going to dictate my usage... anyways. I liked the packaging of the blus, and the use of cartridges instead of liquid, but i get along fine without all that junk and the fact that i was use liquid means i don't have to wait on blu to ship, i can get it from anywhere in wayyy more flavors. I was strongly advise to shop around and don't get caught in the blu hype. its not even close to what i expected.

 

[Bobeffect]

The entire BLU experience is just god awful! After 3 weeks of my good friends order being listed as "pending" I convinced him to cancel his order (which they at least did do quickly) and order from bestecig.com

I'm thrilled to death with mine and he is thrilled with his as well.

If I may, what did you order?

 

[ericwestbrook]

If I may, what did you order?

No need to ask, no matter what you order from Blu, it is a mistake and a headache. Blu is nothing but a branded L88B e-pack. Google "L88B e-pack" and you will find other people selling the exact same thing, just without blu logos on them. I ordered one today, shipped today. And I'll just decorate the box however I feel fit

 

[smallfacey]

I have had nothing but patience for Blu. Sure they hit me with their marketing, like they did everyone else...but that doesn't make me an idiot. I heard about Blu and THEN did my research. I love cigarettes. I hate FSC cigarettes, as they made me sick for months. I ordered the Blu starter kit on 6/9. After waiting and waiting i read up and got my Joye 510 within 2 days. I decided not to cancel my Blu order just to see what all the hype was about. So last week i signed onto Blu, almost as an afterthought, and found my status said my order was shipped. OK, cool. Nearly a week later i get 4, count 'em, 4 emails telling me my status has been changed from Shipped to Delayed Pending Inventory. What part of the definition of 'shipped" did they miss? You told me it was on its way and now it really isnt? I gave them all the leeway they could have and they lied to me. Shipped means it is in the mail. It seems to me like the only people who have even tried these things are affilliates. Which, incidentally, makes Blu the Amway of e-cigs. Screw this company, screw Jason Healy. Im cancelling my order tomorrow. Heard they suck anyway, but i wouldn't know.

 

[TomCei]

See, if you read my conversation with Carson or w/e their name was - you'll see that I was very polite. Therefore I get the answers I need. Not just insult them and tell them their job is stupid. Your not going to get answers being an ......even if the CSR's deserve it.