How long it take you to get blu?

[Bobeffect]

No need to ask, no matter what you order from Blu, it is a mistake and a headache. Blu is nothing but a branded L88B e-pack. Google "L88B e-pack" and you will find other people selling the exact same thing, just without blu logos on them. I ordered one today, shipped today. And I'll just decorate the box however I feel fit

sorry, didn't make myself clear. from bestecig.com is what i was wondering. i too canceled my order from blu and ordered from elsewhere.

 

[blaklungz]

If I may, what did you order?

Bob- I ordered the BE103.

Placed order on a Wed. and rec the next Monday.

 

[Burnie]

I ordered one today, shipped today. And I'll just decorate the box however I feel fit

Did you get a shipped email?? I ordered one yesterday, got the normal conformation and payment emails, nothing since. Guess I'll email them and ask how long they take to ship.

Burnie

 

[ericwestbrook]

Did you get a shipped email?? I ordered one yesterday, got the normal conformation and payment emails, nothing since. Guess I'll email them and ask how long they take to ship.

Burnie

I'm not sure why I wrote shipped, because it in fact has not! haha. I think I meant to put "ships fast" and wasn't thinking. But no, not shipped yet. Still putting faith in his 7-10 days in your hands promise. That gives a good 2 or 3 business days of padding for it to actually get out the door. I did however, find some one selling M401s locally on the cheap and I am going to go pick it up after work. Did you say you have one? How is it?

 

[Bobeffect]

Bob- I ordered the BE103.

Placed order on a Wed. and rec the next Monday.

ahh i ordered the same thing, ordered monday and got it today. Extremely happy with it as well.

 

[TomCei]

Travisbluaffiliate

Nice try smallfacey - you might want to use your small eyes though and look at some other posts where I mention that I CANCELED my blu order and bought from LiteCigUSA.

Local to my college and just got a brand new cigarette in - so new its not even on the market from anyone else yet!

So smallfacey - why don't you try and insult someone else, aye?

 

[FrankieDFrancis]

Ordered 6/16 just got it today 7/9 ... I have to say I like it a lot though. Hopefully they can get their act together now that they've stopped taking orders for of couple weeks. I got two atomizers also I'm not sure if I was supposed to lol...maybe its their way of saying "I'm sorry". At least they're trying. So far happy with product.

Okay, this is driving me crazy now. I ordered before you, and you aren't the first I have found btw, and have yet to even receive shipping notification.

 

[FrankieDFrancis]

ah, and just had this conversation with their online rep.

Christian: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today?
Ryan: I have some concerns about my order placed with this company a month ago, on June 14, order number XXXXXXXXXXXXX

Christian: I can help you with that. May I have your order numbers please?
Christian: I have it
Christian: One moment please.
Christian: I see that your order was placed on 6-14. Unfortunately, due to the high demand for our product, we are experiencing delays in shipping. I do apologize for any inconvenience this may have caused you. You should receive your product this week or next week. May I help you with anything else?
Ryan: My concern is, the backorder your company claims, and the claim of orders being shipped in chronological order, which I now find false as I have multiple cases of acquaintances who ordered after I did, receiving theirs already when I have yet to get a shipping notice.
Christian: I understand how you feel
Christian: Is there anything else I can do for you?
Ryan: This is the fifth time I have contacted customer service and the fifth time I have heard "Next week" Just about out of faith here
Christian: I apologize about what was told to you in the past, however since it's been over 4 weeks now, you should receive that confirmation email any day now. Thank you for your patience.
Ryan: I've heard that a few times too
Christian: May I help you with anything else?
Ryan: Guess not. Thanks
Christian: We appreciate you contacting our Blu Cigs Help Desk. We hope that your issue has been resolved.
Christian: Thank you again for contacting us.
Christian:
Christian: Phone (Toll Free): 1-888-207-4588
Chat session has been terminated by the site operator.

I don't even think these are people anymore.

 

[mdog3348]

Okay, this is driving me crazy now. I ordered before you, and you aren't the first I have found btw, and have yet to even receive shipping notification.

same here i ordered 6/17 and still pending .....n

 

[Strako]

I'll throw in my 2 cents as well on this thread. Ordered on 6/24 and the order is still pending. Sent an email to Blu Customer Service and it took 5 days to get a response that says (basically) "we'll get it out when we get it out."

The customer service with this company is horrible. The only reason I'm not going to cancel is because I have so much time invested now in waiting. Whats another 2 weeks when I've already waited this long?

I've heard a lot of different rumors on this board as to why they are taking so long. One of the more common ones is that the FDA is seizing a lot more shipments of e-cig parts & supplies from suppliers in China. Not sure if that is true or not, but it sure would help is Blu would come out with some type of statement. If thats true than I start to wonder about the future of them as a supplier since they use the L88 design from a factory in China.

Any thoughts?

 

[PTJD]

I'll throw in my 2 cents as well on this thread. Ordered on 6/24 and the order is still pending. Sent an email to Blu Customer Service and it took 5 days to get a response that says (basically) "we'll get it out when we get it out."

The customer service with this company is horrible. The only reason I'm not going to cancel is because I have so much time invested now in waiting. Whats another 2 weeks when I've already waited this long?

I've heard a lot of different rumors on this board as to why they are taking so long. One of the more common ones is that the FDA is seizing a lot more shipments of e-cig parts & supplies from suppliers in China. Not sure if that is true or not, but it sure would help is Blu would come out with some type of statement. If thats true than I start to wonder about the future of them as a supplier since they use the L88 design from a factory in China.

Any thoughts?

Strako, see you are out of OKC, if you need it fast, Alternasmokes is out of Tulsa and Jayhawks out of Kansas. Never ordered from Jayhawks but Alterna has good service.

 

[Baremetal]

I canceled my order this week and picked up a 501. I like the idea of buying the juice from several other places and not just carts from an unreliable company. Anyways I just thought I would post the response I received from Blucigs president after I e-mailed them just what I thought of them. My e-mail is below his. However I did enjoy the fact that he responded back to me that he was the idiot in charge.


I will never go back to this place and have told everyone that I know considering this type of device to stay clear.
Enjoy...







Hi Robert, I’m the idiot in charge over here.

Thanks for the email and outlining your frustration and as you stated you are not the only one and I completely understand. Take your level of frustration and multiply it by 10 and you might be at the level I am at being that this is my company. I know that doesn’t help you but what I am trying to say is that this situation is not what we planned nor are we anyway happy or content with it. Having said that it is what it is and we are desperately trying to rectify it but unfortunately this doesn’t happen over night.

The large issue at hand is the astronomical demand for blu that we have seen since our launch on May 1st. We could have never foreseen the response we have had and since being caught off guard both at an admin and manufacturing level it has really knocked us back and is taking some time to deal with it, as you are very well aware and experiencing first hand. I’m not going to bore you with the ins and outs but the plans are in place and are already taking affect across all levels. From staffing in customer service, to expanding our plant and staffing there also. Order times across the majority of orders are getting better but unfortunately there are still ...... off people out there like yourself and generally you only see the bad and don’t hear about the good. With the plans in place we are working towards being caught up and shipping orders within 48 hours of receiving by the end of July.

With regards to your order directly I am expecting this to ship to you next week looking at shipments coming in. I have notified the warehouse of your order and asked that they get to it as quick as possible and alleviate at least a small % of your disappointment.

Once again I thank you for the email.

Jason Healy
President
blu cigs
e: jason@blucigs.com
p: 1-888-207-4588


Subject: who ever is in charge over there is an idiot


Here is my order information.

06/16/2009 #1245#######




I find it ridicules that you are stating 2 weeks for shipping when you know that is a ****ing lie. Forums all over the place contain posts of how long it is really taking. First of all you are pissing off your customers by lying to them about shipping. Then they call and there are extreme wait times on hold for customer service because all of the ...... off customers. This makes them even angrier, eventually if they even try to opt out of holding and hit the # key to go to voice mail, the ****ing voice mail is full... making your customers even more angrier, because they now have to wait even longer to talk to some one.



I'm very ...... now that I talked to customer service and I'm told another week. I expected that since that is what all the forums I read said that you ****s would say. I don't expect anything will change with my order by then... DO YOU?



I'm sure your customer service department is really enjoying getting their asses reamed every call. Those poor .......s, I hope they get paid well enough to take the crap I'm sure they are taking



A lot of this ****ing hassle could be avoided by you simply ****ing e-mailing all these people who ordered letting them know that their ****ing orders have been delayed longer then expected. A simple e-mail and I'm not searching the internet about your company and reading all these angry posts. I would not have been nearly as ...... about this ****. Also it would be a great ****ing idea to change your page saying that orders will arrive in 2 week... **** be honest and tell them not to expect anything for a month if they are lucky.



How about another great idea, until you are finally caught up quit taking orders, at least a few days a week.

I hope you are enjoying all of your cancelations and all of the repeat business you are losing.



If I don't see my order by when customer service said that I would I will be one of these people canceling.



Obviously the ****-tard in charge of this mess does not understand customer service.






BTW, Innovapor has been good to me and I hope they keep it up for when I order more equipment.

 

[Eric in Texas]

I ordered my starter kit on 6/23 and it is still pending. I ordered a janty mini fogger from parked at dietsmokes while i wait on this blu mini. I am not going to cancel though. For what you get for 60 bucks, just add another VP to the collection.

 

[DeFoerest]

Ordered on June 10th. I've been pestering (politely) CS constantly. Finally asked for Jason Healy's phone number, *long pause* gave me the CS 800 number. I said I wanted his direct line. They said no, of course. I had to try. But they did give me his e-mail address: Jason@blucigs.com My order shipped the next morning. Coincidence?

 

[Nix]

Took me about three and a half weeks from the date I ordered it to the day I received it. I wouldn't recommend Blu to people, not because they aren't good (they are decent at best, just look for reviews) but because the company seems overwhelmed and they are too expensive for what you get.

 

[L0n3ly A5htr4y]

I'm new here and first and foremost, not affiliated with any type of business whatsoever. Now, with that out of the way, I'm like every other vape-noob and ordered my blu before researching...over three weeks later and still nothing. I guess hindsight is the best sight. Hopefully this thing is better than the smoke 51 i picked up because this thing bites it big time.

 

[jwh1970]

Yes you will get an email when it ships along with a tracking number. At least I did when I ordered. I 've re ordered and like everyone else... still waiting. My mom ordered on May 15, it arrived today. They are getting caught up since they shut down for two weeks so just hang in there and you'll get your order.

 

[ravnosloverx]

Ordered on June 10th. I've been pestering (politely) CS constantly. Finally asked for Jason Healy's phone number, *long pause* gave me the CS 800 number. I said I wanted his direct line. They said no, of course. I had to try. But they did give me his e-mail address: Jason@blucigs.com My order shipped the next morning. Coincidence?

I did too. Mine shipped this morning. I told him in the friendliest way I could that I want to try blu but the fact was that Im getting impatient.
He replied, and helped me out. If I recieve it soon & I like it, I'll be a loyal customer, they are lucky, it's going on 36 days since I've ordered. (6-16)
Good luck to everyone else!

 

[sdanorth]

Ordered 6/14, allegedly shipped 7/20. Guess we'll see.

 

[MerlinGLX]

Ordered mine on the 22nd, still pending, hopefully within a week. I'm not depending on this product, but i do want to try it, i'm content with my 410 though.