I placed my order on April 7 and still don't have it, was it lost?

[jangofett]

I placed an order on April 7th and have been trying to be as patient as possible but it has almost been 20 days now and I still don't have it. I have waited and waited as patiently as I could, now I'm starting to get angry. I checked the tracking number and it appears that it came to America and then got sent BACK to china?!

Order ID: 6395
EMS ID: EE214660984CN

I want this cleared up immediately. I can't believe I paid 17 dollars for shipping. I order from another website that ships from china, only they have FREE shipping. And guess what? I actually got that package already. What is going on here?

 

[jangofett]

Your item was delivered(GUANGZHOU) at 2011-04-24 14:40:00

Signed for by ZhouJianLi


Date/Time Location Activity
2011-04-12 20:38:00 GUANGZHOU Posting

22:07:00 GUANGZHOU Despatch from Sorting Center

23:33:00 GUANGZHOU Arrival at Sorting Center

2011-04-13 00:33:00 GUANGZHOU Handed over to Customs

2011-04-14 00:03:00 GUANGZHOU Released from Customs

00:33:00 GUANGZHOU Despatch from Sorting Center

2011-04-16 03:36:00 UNITED STATES OF AMERICA USJFKA Arrival at Sorting Center

2011-04-18 08:23:00 UNITED STATES OF AMERICA 33436 Arrival at Delivery Office

10:24:00 UNITED STATES OF AMERICA 33436 Attempted delivery

2011-04-22 14:38:00 GUANGZHOU Arrival at Sorting Center

21:43:00 GUANGZHOU Despatch from Sorting Center

2011-04-24 13:51:34 GUANGZHOU Arrival at Sorting Center

2011-04-24 14:40:00 GUANGZHOU Delivery

 

[Di]

Ok
well read that list you posted


it was delivered and Eastmall did all they could



it is your own country that has caused the problem and returned your package to china


it says attempted delivery
and then returned etc etc


so how can you blame Eastmall for the actions of your own USA postal and delivery services.


Please --- let us be fair here ------

 

[rons29445]

Jangofett,
I am not trying to interrupt or anything.
But might I suggest you confirm your Ship To address at Eastmall and make sure it is correct.
Looking at the USPS side of your order it said out for delivery and then unclaimed. That might mean bad address or maybe even the label was unreadable?

 

[jangofett]

Well, I caught my mailman taking a break one time when I was checking the mail and I found a "sorry we missed you, come pick up your package at the post office" slip in my mailbox. I asked him what that was about and he went and got the package for me off the truck (a different package from a different company). He didn't even TRY to deliver that at ALL. This might be his fault too as the package certainly wasn't left "unclaimed", I was anxiously checking the mailbox EVERY SINGLE DAY. I hate my damn mailman, beyond being incredibly lazy he's also quite a jerk.

 

[Di]

aaaaaah -- jango

well, there may be an answer there hun,

sometimes these people have just no good work ethic at all,

he sounds like he does not care at all about his job,
or the people he is sposed to be serving.

I am sorry this has happened, I am sure it will be resent,

Please do confirm your address with Selina, and ask Please for a reship.

 

[Di]

Rons ----

Thankyou so much for your helpful suggestion, and reassurance here

much appreciated.

 

[jangofett]

One month since I placed my order. Still don't have it and have no idea if it's even being shipped out to me as your customer service people have stopped returning my emails. What can I do now but issue a chargeback notification to my credit card company?

 

[jangofett]

I give up. Won't be ordering from Eastmall again.

 

[Di]

I did answer to you jango ---

sorry the system let the message drop



here it is again ---

I have issued an enquiry into our staff chat -

asking about this order,

please allow a couple of days for me to get an answer back pleeeez -----

 

[Di]

Jangofett



here is your answer -----


[19:28:16] Selina:
yes, already reshipped with EMS EE614596434CN
on May. 3rd


so you should get it in about 1 week ------

 

[jangofett]

I finally got an email with my tracking number on the re-shipment. I feel very worried that I might never see my package, but we will see what happens with it. Apparently it was shipped back to me 5 days ago but I only just heard about this today.

 

[Di]

Hiya, jango

yes, I asked in the staff chat and that was the date and time and tracking number I got ----

I hope you get it OK this time,

should only be a few more days----

Haz fingers crossed for ya !!!!!

 

[jangofett]

Ok, I got the package. My RIVA didn't come with an instruction manual so now I'm looking online to try to figure out what I need to do. Also the LR901s that I ordered do NOT work, and one of them killed a battery and ruined my PV by melting the spring inside. Something weird is going on with your manufacturers...

 

[Di]

Jango


I am glad you got your shipment this time

sorry it is not perfect for you

Please contact Selina in Customer Service with your


Customer Service email :- support@eastmall.net

Order Number ---
Issues clearly and simply stated --

ask her also for a copy of the user manual ------