I want to return my Janty

[jonathannc]

Can anybody tell me how easy it is to return my Janty back to Holland? - I ordered the Yentl, but am not impressed with it at all. I ordered an additional atomiser and juice to see if this would help, but the Janty is not a patch on my RN4081.

I have tried to contact Harry via email several times without success. I was contemplating the kissbox, but if this is the level of service I can expect, I am not impressed.

Does anyone have any suggestions on how I can get this problem resolved, as I am sitting on nearly £100 worth of kit which I cannot use.

Cheers

 

[ZambucaLu]

Maybe you could PM Ludo?

Just a thought.

Lu

 

[Kate]

When did you email Harry?

I've found that it sometimes takes up to four days to get an email reply but problems are then easily solved without hassle.

 

[scrubadub]

Harry can take a long time to answer, I've always had to chase him up to get a response. Try the contact form on the Janty site as well. That seems to have triggered an answer from him in the past. I did pick him up on it once and his response was that Janty isn't a fulltime thing for him and he's not always got access to a computer.

As Kate said though, once you do reach him he's good as gold about returns and exchanges.

 

[jonathannc]

I emailed him on the 7th November and again on the 11th - I hope he does reply, as reading the forums the Janty does get good feedback and whilst I have been happy with the RN4081 and more than happy with the service from Smokester I was hoping to invest in a better quality e-cig and still keep the 4081's, but if I dont here soon - the money i spent on the Janty will be getting re-invested into plenty of spares for the RN4081

 

[scrubadub]

I'm sure he will reply jon. He just seems to think it's acceptable to wait a lot longer to respond than other suppliers. I don't really agree with it but that appears to be how he operates. Also the fact they were shipping the mini fogger this week probably hasn't helped.

 

[jonathannc]

Thanks Scrub - I will give him a little while longer to get back to me then.

Cheers

 

[Kate]

If it was me I'd wait a couple of days and then send it back with a covering letter, signed for delivery. Send him an email to say what you've done and ask for a refund.

 

[jonathannc]

Thanks for the advice Kate - I will give it until next week and return if I have heard nothing back.

 

[jonathannc]

I took your advice Kate and sent the Yentl back yesterday. At the same time i ordered the Mini Fogger. On the order, in the notes section I added "I also want to return my Janty Yentl" - I got an email back quick enough that time.

However, the Fogger is ordered and the Yentl is on route back to Holland, so I hope I receive a refund for the Yentl and also hope that the Fogger is more impressive than the Yentl

 

[Kate]

It's pretty slack that you didn't get any help before ordering the Fogger Jon, it sounds like you waited long enough for a reply.

I hope it works out well for you. I've heard that the Yentyl can be hard to get the hang of but the Fogger is effective and easy