ICON V2 510 Adapter

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NJDev78

Senior Member
Oct 15, 2010
72
7
Northern NJ
I ordered mine without even realizing that the shipped adapter does not have a moat. I had a V3 and can say that it would seem to be an absolute necessity. I contacted Casey, and unfortunately my order had shipped. Casey was awesome and replied quickly and efficiently that I could send the adapter back to be replaced with the V2. I appreciate that, but I also have to question why these are not shipping by default. Logic would suggest that they have plenty of old, moatless adapters that need to be cleared out. In my opinion, that would be like quietly offering the V3.1 upgrade kit for sale in your accessory section but continuing to sell the V3 without mention of the redesign. Unless someone has a reason other than their need to eliminate their stock of outdated adapters, I am forced to consider this bad business.
 

Casey@PS

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Apr 14, 2009
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Nashvegas
www.OurSongForever.com
I ordered mine without even realizing that the shipped adapter does not have a moat. I had a V3 and can say that it would seem to be an absolute necessity. I contacted Casey, and unfortunately my order had shipped. Casey was awesome and replied quickly and efficiently that I could send the adapter back to be replaced with the V2. I appreciate that, but I also have to question why these are not shipping by default. Logic would suggest that they have plenty of old, moatless adapters that need to be cleared out. In my opinion, that would be like quietly offering the V3.1 upgrade kit for sale in your accessory section but continuing to sell the V3 without mention of the redesign. Unless someone has a reason other than their need to eliminate their stock of outdated adapters, I am forced to consider this bad business.

You'd be surprised how many people don't care either way. With so many users switching to cartos, the moat really doesn't affect as many users as it did before. The moated adapted is clearly available for sale in the Icon section of the site, so the information is available that it exists. All it takes is a quick email or order comment to request one.
 

NJDev78

Senior Member
Oct 15, 2010
72
7
Northern NJ
You'd be surprised how many people don't care either way. With so many users switching to cartos, the moat really doesn't affect as many users as it did before.

While that may be true, I assure you there are still plenty of people who drip. I can also assure you that none of them like juice running down the side of their device onto their hand. If there weren't a large number of customers that drip, why redesign the adapter to begin with? Hmmmmm?

The moated adapted is clearly available for sale in the Icon section of the site, so the information is available that it exists. All it takes is a quick email or order comment to request one.

I happened to stumble onto this post AFTER my order had shipped. Otherwise I wouldn't even know it existed. WHen making my purchase, I was presented with an option to select the adapter I wanted, and there was no mention of a V2. The term "V2" is clearly an implication of a revision. A revision is not an alternative. It's a replacement. Secondly, I only use a 510 connection, therefore, I had no reason to be looking at a SEPERATE product page for adapters. I already paid for one. It was on its way.

Look, all I'm saying is that perhaps a mention of the adapter on the product page would eliminate this inconvenience to future customers. Or perhaps every Icon purchaser would request the V2, regardless of their vaping method, leading to a useless surplus of V1 adapters. That's for Puresmoker to decide how to handle.
As I stated, your response to my questions was A+ customer service, but nobody wants to stick a crucial piece of a device they just received back in a box to be re-shipped, processed, exchanged, and re-shipped.
 
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NJDev78

Senior Member
Oct 15, 2010
72
7
Northern NJ
I would like to quickly follow up to my previous posts by saying that my Icon arrived today, and it may very well be the best purchase I have made this year.
I bought a V3 recently, but found the Icon was a better fit for my needs. While I feel my above statements are valid, I also can say they were mostly motivated by the foreseen impatience of having to send back the adapter. There's nobody to blame for that impatience but Puresmoker. After seeing the absolute perfection in engineering of the V3, I knew I would have an extremely difficult time waiting a second longer before using my Icon. I went ahead and purchased the V2 adapter because this device is so absolutely perfect, I couldn't stand not putting it into action immediately. Thanks Puresmoker, for everything.
 
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