Ikenvape = best customer service in the world!!!

[NCChief]

Gonna tell you a story. I have been vaping for close to 2 years and have gone from the basic 510, to a box mod, to a Protege and now a V3. Always have used 510 attys in all of my stuff. When I switched to HV vaping, I noticed that I was executing my attys! I asked another V3 user for advice, and he sent me to IKENVAPE. That was the BEST advice I have ever gotten. Long story short, I had an issue with performance and emailed Isaac. Let me just say this....Isaac has made sure that I am not only a happy IKENVAPE customer, but that I am a happy vaper as well. He has recommended some changing in my vaping habits that will make my experiences much more pleasurable.

Isaac not only cares about his products...he REALLY cares about his customers and has made me a loyal customer for life.

Lovin IKENVAPE!

NCC

 

[Switched]

It doesn't take one to sense a feeling of truly belonging to something great.

 

[aspen]

You hit the nail on the head with that comment, That's Isaac in a nutshell. Sincerely a concerned vendor which is really refreshing these days.
Isaac you have converted another to cartos here, lovin the 510's I got from ya. There's just situations where dripping isn't acceptable in some social enviroments and these have solved that issue for me. Will be back for more, take care.

 

[Vaporologist]

Isaac really is a superb human being! I am grateful to know him.

 

[Iken]

Aww shucks NNC!
We Love you too!! Now come on over for a group hug! or We'll come down there! Haha we do travel to SC twice a year, ya know!
I can't thank you enough for your Thread!! Thank you +1,000,000!

Switcher, Vman and Aspen
I was telling Aspen earlier today in an email. That he was one of the greatest people I ever had a chance to meet in my life. The other guys are the both of you. Truly and honestly. So I thank the three of you for being such good friends.
Sincerely your pal,
Isaac

 

[Jumi]

I agree, Iken's customer service is top! My package (first order from Iken) was lost somewhere between US and Greece. Iken kindly sent me a replacement and asked me to keep the first package too if it ever makes it here. For me, this is great after sales support and on top of that, Iken himself is one of the most kind and polite persons I ever dealt with.

 

[progg]

+1 on the customer service. I ordered some attys at about 11:30 pm 10/15/10 -- that order was processed thru Phil. facility 9:24 pm 10/16/10 and is on the way. Yes he got it out on Sat.

Even more-- this is the warmest and most truthful sub thanks to Isaac and family. I am grateful, and this is something great.

 

[progg]

And guess what, I received my package on Mon. morning. Lemme see, ordered on Fri. night at 11:30 pm. Why didn't you get it here Sat. Thanks Isaac and USPS.

My order qualified for free shipping but didn't "take" at checkout.
I figured I'd wait to see if it'd rectify itself on delivery, if not I'd contact IkenVape. Well, Isaac noticed it and more than made up for it. Thanks again sir, you"re the best.

 

[badmemory]

How long does it take to normally ship out orders?

 

[Vaporologist]

Isaac usually ships orders out the same day, unless they are submitted really late in the day.

 

[Iken]

Thanks Progg, Jumi and VP!


We generally ship the same day the order is made. Through out the day there are 4 batches of orders that get printed,packed and shipped out to the post office. Even an order that is placed up until 5:02pm (on several occasions) we would rush as fast as fast can be to get the order out the same day.
We held ourselves high for our speed and record up until a few months ago when our systems crashed and out us out of commission for 2-3 days . On Tuesday our printer was the next victim. A heavy duty PV fell from atop the hitch of my desk to faithfully land on to the LCD screen putting the device out of commission.

There was a slight delay for some folks who ordered late Monday and on Tuesday. All orders that were made went out this morning

 

[Switched]

Man that sucks!

 

[Vaporologist]

It looks like you needed a replacement anyways

 

[Iken]

LOL I should of shown this picture. The screen was pointed in this position when my unit fell down onto it.

 

[Mon City John]

Isaac is a awesome person period! He has helped me through my journey of vaping, information and supplies. He's a top notch person and business man, second to none!!!!!

Thanks my friend for all of your time...

 

[badmemory]

I've had pleasant dealings with Isaac also, I order all my stuff that I need from him.

 

[Iken]

John! It's great to finally see you! Thank you my good man!
I'm always here any time good buddy. By the time of this post, the statement can't be anymore literal!