IMPORTANT: Shipping info not being updated!

[low_tar_neil]

Hi guys, I just wanted to give you a heads up that the connection between our store and the warehouse platform is not working properly, the result is that packages are being shipped, but the tracking info is not getting automatically updated.

We are doing this manually, but it's not as quick and means in many cases that you will get your tracking info some time after the parcel has shipped.

If you have questions, you can submit a ticket and our head of customer service will be able to help.

We're very sorry for the inconvenience!

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[low_tar_neil]

Hi there, my sincere apologies, as I said in the post above, the system is down and tracking information is not being submitted properly, but orders are being shipped.

Customer service operates 9.30 - 5.30 PST, so although you left multiple tickets over the weekend, the team will only be just getting to them now, again my apologies.

The chances are that your order will have shipped last week, I'm trying to find out what happened and will update you here.

 

[Dakota Kincaid]

I need help! I ordered days ago, and had priority mail. Have had no emails on tracking or anything

 

[Dakota Kincaid]

I need help! I ordered days ago, and had priority mail. Have had no emails on tracking or anything

Order number: V100155045

 

[Dakota Kincaid]

Order number: V100155045

I’ve also emailed customer support multiple time in the past few days, sat on call for 30 mins and still no one will talk with me

 

[low_tar_neil]

Hi Dakota, thanks for your order number, let me look into this right now.

 

[low_tar_neil]

Order number: V100155045

Sorry about the lack of update, the warehouse software has had a total malfunction and they've been doing everything manually which means tracking info isn't getting updated quickly. I've refunded your shipping and asked someone to reach out with your tracking info.

 

[Dakota Kincaid]

Sorry about the lack of update, the warehouse software has had a total malfunction and they've been doing everything manually which means tracking info isn't getting updated quickly. I've refunded your shipping and asked someone to reach out with your tracking info.

Thank you! I just wanna know where it’s at! I’m very excited for it to get here!

 

[Dakota Kincaid]

No one ever got back to me with tracking?

 

[low_tar_neil]

No one ever got back to me with tracking?

Very sorry, I've asked someone to get hold of you as soon as they get in, in a few hours!

 

[Dakota Kincaid]

I just want to know where it is, I ordered it 7 days ago and ordered with priority mail.

 

[Dakota Kincaid]

Very sorry, I've asked someone to get hold of you as soon as they get in, in a few hours!

Are they ever going to get back with me?

 

[low_tar_neil]

Are they ever going to get back with me?

Dammit, I was hoping they had, I've contacted again and made it very clear this is high priority.

 

[Dakota Kincaid]

Dammit, I was hoping they had, I've contacted again and made it very clear this is high priority.

I understand it isn’t your fault! And by no means am I mad at you all for not having my stuff to me in time! I just don’t understand why it’s taken so long to just get me tracking information!! Thank you so much for helping me tho, just wish they would send me a tracking number

 

[Dakota Kincaid]

Because for all I know, it hasn’t even been shipped yet...

 

[Dakota Kincaid]

Still nothing on tracking...

 

[Georgia357]

I am having the same issues. I paid for priority mail and 2 days later my order still says pending. I’ve tried calling both their phone numbers to no avail and you never get a live person? What is going on?

 

[Georgia357]

Still nothing on tracking...

Did you ever get your order?