InnoVapor Order And Shipping concerns

[Kat@Innovapor LLC.]

Hey everyone, it has come to my attention that there is some confusion on order status and I just wanted to clarify a few things...

First of all, you don't need to worry when on our site it says processing. This status is for our billing end, and has absolutely nothing to do with shipment.

As Many of you that I have spoken to know, we have literally been working day and night, filling orders, responding to customers, and running our new company. We were blown away by the response, and huge number of orders that came in so quickly. Our goal is to provide you with the absolute BEST product, for the LOWEST price.. and keep our standards high in customer service and all of your needs.

We are now aware of the supply and demand, and have balanced that out so you will all get your product at the best cost, with the shipping quick and painless as it was the first 2-3 weeks. We are constantly improving and your feedback (good and bad) is much appreciated so we know what areas to work on to make you a satisfied customer.

I have seen a lot of positive feedback, and I want you all to be satisfied, and happy with InnoVapor and our product. There are hundreds of emails coming in, and myself and Millie are handling most all of them, so I apologize if I am not right back with you immediately.. I only have two hands!!!! Please CALL ME or MILLIE if you are having an issue that you feel isn't being handled by email, or if you feel like we haven't met your needs in any way. I assure you WE WILL DO WHATEVER IT TAKES to fix it!!!! You will walk away happy, and completely satisfied.

THANK YOU!!!
Kat
Account Executive Manager
(801)557-7773

ALSO you can call

MILLIE
(801)557-0433

 

[Surf Monkey]

Thanks for the status update, Kat. It's very cool that you're going out of your way to make sure everyone's satisfied, even if they experienced a delay.

 

[tdt560]

I had sent you an email yesterday but I haven't heard anything yet. I am just very anxious to give this a try and I am hoping to receive it before I leave on a 2 week vacation, which begins on thursday. Thanks for the update, now I just have to pray it gets here. Thanks

 

[Kat@Innovapor LLC.]

I had sent you an email yesterday but I haven't heard anything yet. I am just very anxious to give this a try and I am hoping to receive it before I leave on a 2 week vacation, which begins on thursday. Thanks for the update, now I just have to pray it gets here. Thanks

PM me your email and I will look for your the one you sent.

 

[tdt560]

I sent you a pm but I am not sure it worked let me know if you received it. Thanks

 

[drakefire]

I was really starting to get concerned until I saw this post. I'll try calling you guys again.

 

[Slo Ryd]

Drakefire,

My name is Tony. I am an employee with InnoVaporLLC. I will be handling the forum from now on so if there is anything that I can help you out with feel free to send me a message at any time.

Thanks,

Tony

 

[kellie]

I just got my 510 manual today it is not producing very much vapor any advice?

 

[Slo Ryd]

Sometimes the atomizer will take a few days to really start producing lots of vapor. Keep trying at it and if it doesn't get any better by tomorrow let me know because you may have a bum atomizer. If that's the case I will definitely have to get a new one out to you. Let me know what happens.

Thanks,
Tony

 

[kellie]

Tony
Thanks for the quick response I will let you know thank you

 

[Slo Ryd]

Anytime Kellie. Hope that works for ya.

 

[kellie]

I was just on the site looking at recharger kits and it says empty refillable cartridges and I bought the $25 510 when it was on special were those cartridges filled? If not could be why I'm not getting any vapor

 

[Slo Ryd]

There is a chance that they might have run dry before you received them. We had some problems with that. Do you have a bottle of ECOpure that you could try to refill them with?

 

[kellie]

Yes it came with 3 bottles Can you tell me how? I have never refilled before

 

[Slo Ryd]

Of course. So take the cartridge off the end of the atomizer. You will notice inside there is a white fuzzy looking thing. With some tweezers or whatever you can find pull out that white fuzzy part. Take your bottle of ECOpure and put ten drops into the cartridge. Put the white fuzzy part back down into the cartridge and then top it off with a few more drops of ECOpure. Put it back on the atomizer and puff away. Hopefully that will work for you. Let me know what happens.

 

[kellie]

Tony
Thank you I feel so stupid I was smoking empty cartridges and wondering why I wasn't getting any vapor I got lots of vapor now thank you again

 

[Slo Ryd]

Absolutely. Im glad you can enjoy your e-cig now. Very sorry they happened to dry out on you before you got them. We have that problem fixed now so next time they will be ready to rip.

Happy vaping,
Tony

 

[kellie]

WOW this is awsome gonna order some back up parts LOVE THIS THING

 

[Slo Ryd]

Glad that you like it. Check out our coupon list for some sweet deals for your next order.

 

[camidaddy]

I just got my 510 manual today it is not producing very much vapor any advice?

Kellie, I got my 510 from InnoVapor yesterday. Same thing but I was expecting that. Today, all I can say is WOW! It is exactly what everybody has been saying about the 510.