Can anyone help me? I ordered a product from iqos but I cancelled the next day and requested a refund. It's been 2 months now but I still haven't received my money. I called them multiple times and all they do is pass me around and give me excuses. What can I do? I really need that money. Is there an iqos customer service rep in thisforums?
IQOS won't give me my refund money.
- Thread starter ihavebillstopay
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If you used a debit card or credit card, you could try contacting them and see of they could help.
I bought from their website. I am from British Columbia.
If you called and cancelled the order and/or have proof of that somehow, well, it doesn't matter whether they sent the product or not. If you have proof of cancellation, your credit card company should be able to help. You are under no obligation to return it if they are not being responsive to you.
With that said, if there is no proof they sent the product and you did indeed cancel it and were never refunded, well I think your bank or whatever would be even more likely to help you out.
You can certainly, if you received it, write "return to sender" on it and then put the IQOS in the mail to return to them and what happens after it leaves your mailbox is not really your problem. Etvc.
Best of luck.
Anna
With that said, if there is no proof they sent the product and you did indeed cancel it and were never refunded, well I think your bank or whatever would be even more likely to help you out.
You can certainly, if you received it, write "return to sender" on it and then put the IQOS in the mail to return to them and what happens after it leaves your mailbox is not really your problem. Etvc.
Best of luck.
Anna
Did you send them cash? If you did that might be your problem. If you used a credit card you should call them and have it cleared up in five minutes, minus time on hold.
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