Is gotvapes open currently or on leave?

[cumuluslimbus]

I opened a ticket a few days ago but is now on hold, also not getting an answer to PMs here.
are they working or on some sort of leave?

 

[burns_erin]

I know they got pretty backed up for a while???

 

[dsy5]

Same here - I opened a ticket on Monday, 1/9/2012 and haven't gotten a response yet.

 

[badkolo]

tickets have been completed , you shoul dhave all been responded to.

 

[cumuluslimbus]

mine's still "on hold" I will PM you the details

 

[badkolo]

casual getting to you once i get home

 

[JesByChance]

badkolo, can you check mine too please?

 

[anghellic]

same question.. has it fallen behind again?

Sent a ticket on the 17th (day I received my product) got a response back in about a half hour, I replied within 10 mins or so and have yet to hear anything again in 3 days and I'm still left with a product that can't be used.

 

[badkolo]

whats your ticket number?

 

[anghellic]

the ticket number is 576

 

[badkolo]

i dont see 576 on igotvapes, you ticket # should be longer

 

[anghellic]

I'm not sure then, it says
Tracking ID: 3NM-UZJ-DWJB (Ticket number: 576)

so the ID is longer... but the ticket number says 576.

I've had 1 reply to it so far, but that was on the 17th.

Tracking ID: 3NM-UZJ-DWJB (Ticket number: 576)
Ticket status: Waiting reply from staff [Mark as Resolved]
Created on: 01-17-2012 22:51:17
Updated: 01-17-2012 23:35:35
Last replier: Heather
Category: Defective Product
Replies: 2

 

[badkolo]

gotcha, it is the long number, will handle it

 

[Mezzum]

Tracking ID: 532-LGT-NBAA (Ticket number: 460)

Same here... Pmed danno today.

 

[JesByChance]

Bad/Danno, how often do you guys check the ticket tracking system you guys have set up? My experience is that I'll open up a ticket and I won't get a response on it for a couple of days. I want to follow the process instead of PM'ing you guys but with that kind of response on the help desk system, I'd rather just PM you guys.

 

[badkolo]

it can take 24 to 48 hours.

 

[JesByChance]

okay...i'll wait. Thanks Chris.

 

[badkolo]

i sent him a message to check on yours.