I'm a brand new customer to MyVape.com. Received my first order (very quickly) but there were problems with 70% of it (including defective, wrong, and not as described products). Emailed Support@MyVape.com and Daniel@MyVape.com over a week ago and still no reply (other than the automated system response — see below). Was wondering — maybe they've closed down? Or if not, and this is the way they usually deal with customers, especially brand new ones, it certainly can't be good for business. I want to give them the benefit of the doubt; mistakes happen. But their total lack of response doesn't bode well. I'm hoping there's a reasonable explanation and that I will hear from them soon, as I am anxious to resolve this and exchange for functional equipment that I really need, and I can't if they don't contact me. Any ideas or suggestions? Thanks for your help. MyVape.com Replies: 1) Sent: 2018-06-20 3:52:34 PM Subject: MyVape Support Has Received "Invoice # 1164583 2) Sent: 2018-06-24 9:05:33 PM Subject: MyVape Support Has Received "Invoice # 1164583 Returns 3) Sent: 2018-06-27 12:37:59 PM Subject: MyVape Support Has Received "Update on Invoice # 1164583 NO REPLY FROM YOU 7 DAYS Message (all 3) "Please allow 1-3 days for us to respond to your support request! thank you, MyVape.com Support Team"