I find myself agreeing with the sentiment that I'm getting kind of weary of dealing with Janty. I think Jeff's a super guy, and I am convinced he's very genuine. I also have no doubt that eventually things will be made right . . . but, as JW said, there's a point where "nice" just doesn't do the trick.
I sent an e-mail to Jeff Monday morning about some problems I'm experiencing and asking about exchanging atomizers on the Dura-C as well as the manual switch for the Kissbox. . . no response. Now, two days isn't a big deal, but it's generally taking several days (and more than a few emails) for me to get a response. But when I do, it's always a pleasant, helpful response.
I know the original Dura put them behind the eight-ball. I know the move to their new facility has slowed things down. I know they're still receiving shipments of Dura-Cs and the demand is still outstripping the supply. I know all these things, but I just can't help but feel that the communication is suffering terribly. Most of the information that we get out of JantyUSA isn't even directly from Jeff . . . it's from other forum members reporting back what they've heard.
I compare this with PureSmoker where e-mails are responded to within 24 hours (often faster), where the website clearly shows stock availability, and where they use the website to share information about upcoming stock, inventory, and the move.
Someone commented that Jeff probably doesn't have complete control over the website and policies. I think that's probably right given that the website looks almost identical to the European site. But if someone would just update the site to provide information every couple of days, it would be such a help.
Meanwhile, I have several bad Dura atomizers and a bad automatic switch for the Kissbox, and I haven't heard anything from Janty. The warranty is good, but when it takes several e-mails and lots of waiting to get replacement parts, well, it gets old after awhile.
I am soooooooooo hoping this is just a bump in the road. But I've now gotten to the point where I simply cannot in good faith recommend Janty to anyone--at least not until communication becomes less sporadic. That makes me feel terrible because I love my Kissbox, and I think Jeff is such a nice guy . . . but they really need to step it up here and quickly.