Janty USA Customer Service

[marian00]

Hi Everyone:

Just got off the phone with Jeff/Janty USA. Since I was purchasing most every flavor of his e-liquid in various strengths and in various numbers, it was too cumbersome to keep adding to the shopping cart. And he has a ton of flavors.

So I e-mailed Jeff, asking if we can do this by telephone and e-mail instead. "Not a problem," he said. He e-mailed me all the flavors, and I picked which ones I wanted and how many and what strengths, and he invoiced me. 1-2-3 and we were done.

He went out of his way to make my online shopping experience one of the best ever. He is personable and took his time with me, never acting like he was too busy and did not try to get me off the phone quickly.

I must say that the customer service of Janty USA is outstanding. And Jeff has a personality to match.

Very, very happy customer.

 

[Bond_ James Bond]

I second everything you said. I am a "janty" fan , because of the outstanding service as much as the high quality of the product.

 

[marian00]

I second everything you said. I am a "janty" fan , because of the outstanding service as much as the high quality of the product.

Hi Mr. Bond:

Just about everyone here knows I'm a Sedansa fan, but now Janty USA is up there with them. My advice to everyone is to buy quality products with customer service to match. They go hand in hand, and if I can get both, I will be a loyal customer forever.

 

[Kimmiegrif]

Janty us has excellent customer service and warranty. If there is a problem they are right there.

 

[SMILIN]

I agree, Janty is Da Bombso is Jeff

 

[Rorschach]

Wow I must agree. Jeff is awesome. He's always willing to help if ANYTHING goes wrong with any components I order.

 

[TropicalBob]

100% agree, plus these are the highest quality products I've yet come across. Jeff is so very personable and willing to help.

I am done with ordering from China. Chalk it up to a bad learning experience.

 

[weezy]

Just adding my two cents .... I have had NOTHING but possitive experiences thus far with Jeff . If ever we are to go mainstream as Vapers then I vote for Jeff as one of the people we put forward to represent the quality customer service that can be had and Janty as a company as well Touche folks .

 

[sanneke]

I agree with everyone has already said.

Janty has a great produduct, it's the only device I use, the customer service is outstanding.
Jeff, you can take a day or so off.
We know you'll be back on Monday.

 

[Strider]

It is because of all the threads that I have read here that I have ordered a one of their products. It is great to hear that the product is good and the customer service is just as great.
I am also done waiting weeks for a shipment from China...
Strider

 

[marian00]

One minute ago, I wrote Jeff/Janty USA an e-mail. Fifteen seconds later, I got a response from him.

I purchased two KissBoxes from Ludo when they first came out and before improvements were made to the switches. My old-style switches went out on both KissBoxes. So even though I purchased these two Platinum Classic KissBoxes several months ago, Jeff is still going to replace them for me. Now that's SERVICE!!!

 

[TheGunMan]

Janty USA is with #1 customer service ever!!!

And I am strongly believe that!!!

 

[Alper]

Jeff is the man!!!

 

[phildo]

Yep, Janty is awesome. I just contacted them about a bad battery...sending me a new one tomorrow. Very fast response. Always have had good experiences with them.

 

[lucisac]

Jeff definitely knows customer service and care. He is always available to answer any questions or problems I have.

 

[Bastage]

This is good to hear. I just ordered a kissbox classic extended

 

[sendit2mybb]

If you are new to the E-cig world, definitely order a Janty Kissbox from Jeff at Janty USA! He is an honest, fair distributor with great products and excellent customer service! I received my Kissbox in less than 2 days to VA (ships from TX) and then ordered additional juice from him a week later. He was out of 2 of the flavors that I had originally ordered; although, emailed me the first day and recommended some comparitable tasting juice and doubled my order (complimentary). It doesn't get much better than that. Also, have had very positive experience with Shawn at LitecigUSA also! Happy Vaping!

 

[gep]

LOVE IT!!

You rock, Jeff!

 

[TropicalBob]

Had an atomizer fail last week. Emailed Jeff. Two days later, new atomizer arrived.

I mentioned a switch problem. Two days later, a new automatic switch arrived. And, yep, the old one was bad after four months of heavy everyday use.

Great products and service.

 

[Schroedinger's cat]

I agree. Janty is exceptional. Good products, excellent customer service, and Jeff stands by his warranty, and is extremely kind and helpful. Doesn't get much better than that.... To be fair, all e-cig sellers I have experienced (Janty, Puresmoker, e-smokey treats) offer customer service like I have not found anywhere else, but Janty products are really top notch.