Anyone else having problems with Janty. I have a stick and the switch stopped working after a week. Have sent dozens of emails but not one reply, emailed Ludo and he told me to keep emailing Harry. Now no replies from Ludo or Harry.
Janty
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I agree with Elendil - email Ethan at the address given...
Use this format:
Warranty Request: Order XXXX in the subject line of your email
In the body of your EM - use this.
Name:
Order Number:
Items in need of replacement:
BRIEF description:
Keep it short, sweet, and to the point - as they cycle through a ton of EM's every day. Using this format will keep them efficient, and Ethan is very good at responding ..... the switch on my stick failed, too, and I got my replacement today, just over a week from the original request.
Janty WILL make it right!
Use this format:
Warranty Request: Order XXXX in the subject line of your email
In the body of your EM - use this.
Name:
Order Number:
Items in need of replacement:
BRIEF description:
Keep it short, sweet, and to the point - as they cycle through a ton of EM's every day. Using this format will keep them efficient, and Ethan is very good at responding ..... the switch on my stick failed, too, and I got my replacement today, just over a week from the original request.
Janty WILL make it right!
They may be in Europe...didn't think of that...........
Guys (or gals)....please put your location in your profile. Sometimes advice is location dependent, and you will get better answers that way........
Good luck!
Guys (or gals)....please put your location in your profile. Sometimes advice is location dependent, and you will get better answers that way........
Good luck!
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