Got an AIO on vacation, got back home 2000 miles away and now thing is heating up all over the place, I mean like too hot to touch heating up. It's only a month old, and I'm not a novice vaper. Been vaping since basically e-cigs came out. Know how to take them apart, put them together, build my own setup, you know. So I obviously got a dud. No problem, it happens. What really got me was the absolute horrible customer service I've gotten from joyetech. I contacted the retailer (2000 mile away, so it's not like I could take the thing back) and he suggested I contact joyetech.us , the USA distribution and direct sales arm of the main China Joyetech distribution system. So I did. They said they were just a distributer that I had to contact the main manufacturer, Joyetech.com. So I did. Five times, by email and phone. Number in China disconnected. Tried it three times to make sure I was dialing the country codes and everything right. But nope, disconnected. So after another five emails I finally got an answer back. Actual wording, "So sorry for inconvenience. We are manufacture and do not service persons. Best wishes - Yvonne". They actually had the nerve to close an email like that with "Best wishes"!!!! Has anyone else had this experience?? What kind of company stays in business when they won't even support their product???
Joyetech AIO - anyone else had probs??
- Thread starter Gorodish
- Start date
- th_trl_thread_readers 0
-
- Tags
- aio customer service joyetech
- Status
Typically, most of the retailers I know would take it back and supply a new one. That gives them a chance to send it back to THEIR supplier. There are few cases where the manufacturer will take back the product, but normally they don't. Since there's so many copies and clones, most manufacturers prefer the RMA be held by the retailer, since they usually have better proof of sale.
I do a lot of shopping at Fasttech.. they're in China, I'm in the US. That's several thousand miles away. I have had a few RMAs from them. First, they ask for a video showing the problem. That's just because they can't physically inspect the problem first hand, and want some sort of proof that it actually is defective. After I show them a video, I have to ship it back to them. They want it shipped back to make sure I didn't pull some bait-and-switch on them. They reimburse me for the shipping in the form of store credit for a future purchase, probably because just reimbursing back to a credit card has quite a few stipulations since international exchanges have to go through so many hoops.. store credit is much easier and is still acceptable to me. Then they ship back a replacement product.
The whole ordeal usually takes a few months.. but it's at least better than just trashing it. If it's something real cheap, like say a $5 part, I just chalk it up as a loss. For an AIO, I'd probably ship it back to the reseller. If you don't plan on buying from them in the future, see what they can do to reimburse you for the shipping.
I do a lot of shopping at Fasttech.. they're in China, I'm in the US. That's several thousand miles away. I have had a few RMAs from them. First, they ask for a video showing the problem. That's just because they can't physically inspect the problem first hand, and want some sort of proof that it actually is defective. After I show them a video, I have to ship it back to them. They want it shipped back to make sure I didn't pull some bait-and-switch on them. They reimburse me for the shipping in the form of store credit for a future purchase, probably because just reimbursing back to a credit card has quite a few stipulations since international exchanges have to go through so many hoops.. store credit is much easier and is still acceptable to me. Then they ship back a replacement product.
The whole ordeal usually takes a few months.. but it's at least better than just trashing it. If it's something real cheap, like say a $5 part, I just chalk it up as a loss. For an AIO, I'd probably ship it back to the reseller. If you don't plan on buying from them in the future, see what they can do to reimburse you for the shipping.
Hey I am having the exact same problem with my Joyetech AIO. I've had my unit for exactly 19 days now.... worked great for the first 14 days but the last 5 have not been good. Mine overheats quickly and spits boiling e-juice into my mouth. I thought the problem was some clone coils that I received with my order but I went to my local vape shop and bought genuine Joyetech ones and the problem is somewhat better but not completely resolved. I've read elsewhere that Joyetech is not too good about warranties lol. I'm a brand new vaper so I chalk this up to a learning experience.
I won't even *try* and deal with the manufacturers when it comes to a guarantee - they're not even liable or responsible for faults and returns, anyway - that's the responsibility of the retailer who sold it to you.
I've heard nothing but people getting no or poor responses when they've tried to get any RMA service from the likes of Kangertech, Joyetech and the like.
I also buy practically all my vaping gear from Fasttech, and the couple of items I've had to return over the years, they've been great about it - show them a video of the fault (even if it's not totally obvious from the video, the effort of making and sharing it seems to weed out the fakers and time-wasters) pay the postage, tell them the cost and show them a receipt from the Post Office, and they refund you the cost of the postage and send you a replacement item when they receive the return (or credit you the cost of the item if you want something else instead).
I've heard nothing but people getting no or poor responses when they've tried to get any RMA service from the likes of Kangertech, Joyetech and the like.
I also buy practically all my vaping gear from Fasttech, and the couple of items I've had to return over the years, they've been great about it - show them a video of the fault (even if it's not totally obvious from the video, the effort of making and sharing it seems to weed out the fakers and time-wasters) pay the postage, tell them the cost and show them a receipt from the Post Office, and they refund you the cost of the postage and send you a replacement item when they receive the return (or credit you the cost of the item if you want something else instead).
While I completely understand the frustration of having a relatively new device start failing, sometimes it is better just to move on to bigger and better things.
If one needs to "prove a point" or if it comes down to the "principle" for you, be prepared to expell energy in the form of frustration.
I see the AIO as the bic lighter of ecigs. How much time and effort would I put in to return a defective Bic?
Not much, but that's just me.
It worked for 4 weeks right?
5 dollars a week isn't too high a price to pay is it? Or is it?
Cheers.
If one needs to "prove a point" or if it comes down to the "principle" for you, be prepared to expell energy in the form of frustration.
I see the AIO as the bic lighter of ecigs. How much time and effort would I put in to return a defective Bic?
Not much, but that's just me.
It worked for 4 weeks right?
5 dollars a week isn't too high a price to pay is it? Or is it?
Cheers.
I use AIO until May and i've never had a trouble with the device or with the exceptional ss316 0,6ohm cois, a surprise, a cheap but not vacue object, it became my favourite, the reliability and last longing of the coils surprise me.
Way back when...they used to build devices with the usb ports on the bottom of the device.
People complained because it was not on the side of the device.
They changed the designs.
Now realize please that if any moisture gets into the usb (like a little liquid running down the side)it spells potential disaster/short conditions.
IMO it is the community at large that is at fault here for asking for a poor design. Cheers.
People complained because it was not on the side of the device.
They changed the designs.
Now realize please that if any moisture gets into the usb (like a little liquid running down the side)it spells potential disaster/short conditions.
IMO it is the community at large that is at fault here for asking for a poor design. Cheers.
I enjoyed this comment.
I had written (and deleted) a massive rant about e-cig companies but in the end, it's not worth the fight. No company (manufacturer/distributor) is going to deal with an issue other than expect their retailers/resellers to do their best.
On the other hand, you could pay $119.99 for a $29 e-cig from a 're-branding' operation and then they will probably move heaven and earth to rectify a problem. This gives them kudos and much love from their adoring customers. I would rather ship these brands off the planet to a worse galaxy....
We all know who they are, they all know who they are, but other than a few vigilantes, not much stops them.... although the FDA might get them in the end.
I guess we make the climate ourselves. My $120 Joyetech went down in battle after little use over 4 months (2013) and once I'd exhausted the retailer helping me, the rest was totally futile.
I didn't buy Joyetech for nearly 2 years. Ultimately Joyetech lost out as those were two years of building a huge collection of e-cigs. Nobody really won, nobody really lost. These big co's can lose all their customers in a year because there are a few million coming on stream.
Welcome and glad you joined. Thank you so much for your post.
I only order from a Chinese owned company/mfg'r if:
It is money that I can afford to lose.
The Chinese co./mfg'r may be the only way to get it.
Significant savings like more than half the price of anyone else.
I'm 90% sure of what I'm suppose to receive from the sales description.
If About and Contact information does not identify the country (free worldwide shipping is a good tip off) of business/origin, chances are it's Chinese business owned. Best to do a complaint search/review before you place an order.
If something goes wrong with your order and you receive not what you ordered, be prepared to eat what you received.
Pay Pal might be your only savior out there, helps to have an account.
I once ordered directly through Alibaba. Ended up with a substitute of the item ordered. The reply i got was "were very sorry". No offer from distributor or mfg'r to correct my order. I gave up.
Fasttech takes months of hassle.
If you can buy USA, suggest check/review the seller on returns before you purchase.
What I have learned:
I only order from a Chinese owned company/mfg'r if:
It is money that I can afford to lose.
The Chinese co./mfg'r may be the only way to get it.
Significant savings like more than half the price of anyone else.
I'm 90% sure of what I'm suppose to receive from the sales description.
If About and Contact information does not identify the country (free worldwide shipping is a good tip off) of business/origin, chances are it's Chinese business owned. Best to do a complaint search/review before you place an order.
If something goes wrong with your order and you receive not what you ordered, be prepared to eat what you received.
Pay Pal might be your only savior out there, helps to have an account.
I once ordered directly through Alibaba. Ended up with a substitute of the item ordered. The reply i got was "were very sorry". No offer from distributor or mfg'r to correct my order. I gave up.
Fasttech takes months of hassle.
If you can buy USA, suggest check/review the seller on returns before you purchase.
a bit off topic, but just to offer some insight.... most of the good designs found a solution to that. The ever popular Releaux design has the USB on the side, and towards the bottom.. if you notice, the USB area protrudes about a MM from the display and button area. Any juice leaking down would have to go through the button, display, settings, then pool enough to get past the 1mm to get to the USB... if that much juice flows down your device to get to your USB, then you have other issues you need to work on first and probably have juice seeping through the buttons and display first. That is one example of Jaybo's exellent design skills.
Most people want the USB on the side for one main reason... they can put the mod down, keep the atomizer in an upright postiion and use the USB port. Putting the USB on the bottom means you have to lay the whole thing down on it's side to use the USB port.
Now that your warranty is a non warranty,, are you gonna take it apart? Might be something simple..
Sorry about your problems. I have had the original AIO for some time, but I only use it as an out and about device for quick trips...so once or twice a week. I do think it gets a bit warm with the 0.6 ohm coil. Plus it uses juice and battery life pretty quickly. I have been running mine with either the 1.0 or the 1.5 coils...usually the 1.5 (clapton). Runs cooler and the juice and battery last longer.
It seems pretty "untakeapartable" but let me tell you I'm trying. Gonna get my money out of this thing in vaping or time consumption any way I can! 
Gonna have some fun tearing into this thing....
Gonna have some fun tearing into this thing....Omg, you're not gonna believe this. As I was typing in my last comment I got another email from Joyetech "Thanks for your email.
Sorry that without the receipt we can't help you do the warranty. Thank you for your understanding."
#1- They assume too much.
#2- They are a word I will not use here except to say it ends with holes.
#3- No more Chinese crap.
Learned after perusing all the answers here that China is to be stayed away from. Still, gonna be fun taking a wrench to the thing....or a hammer.
Sorry that without the receipt we can't help you do the warranty. Thank you for your understanding."
#1- They assume too much.
#2- They are a word I will not use here except to say it ends with holes.
#3- No more Chinese crap.
Learned after perusing all the answers here that China is to be stayed away from. Still, gonna be fun taking a wrench to the thing....or a hammer.
Also, off-topic too, but I'm so neat and ocd about the way I put juice in my devices that I've never had a problem with the side ports. I'm also ocd like crazy about how clean my tanks are and stuff. We have a couple hookah cafes' around and every time I go in to hang out a friend will always say "Omg, you got another new one?" and my answer is "No, this one just looks new. See....now tell me that's not a clean mod?". It's my claim to fame. Okay, my ONLY claim to fame....
Thanks for the tip Grimwald! I'm going to see if I can find some of these higher ohm coils locally. I'm going crazy here trying to make mine work while I wait for 2 devices I ordered from China arrive.
OK. Decision taken.
I think it's very hard to avoid china. There are lots of brands claiming to be US or UK but they are made in China. Be careful...
Not everything is bad. Nearly everything I have ever bought still works. My $100 mistake with Joyetech only stopped me for the period it took me to get over it. That was nearly two years.
Since the epic fail of the Cubis, I'm unlikely to ever use them again.
- Status
Similar threads
