Well, it's not like James messed up your order and refused to right a wrong. He just... didn't give you free juice as he said he would. Emphasis on free.
I, on the other hand, received 3 free bottles from him, and have always had immediate responses when emailing him.
"Poor customer service" is a relative term. Without a reference, people expect the worst from posts like that. That's all I'm saying. People should remain specific in their critques.
Oh no, there is much much more to the poor customer experience I have posted about. Refusing an order is EXACTLY what he has done to me, and some other ECF'rs. To make myself very clear here, and I do have a paper (email) trail still both in my email inbox as well as on ECF. I tried everyway I knew to get a hold of James to get the CFF, because he just emailed me to inform me he was closing shop a few months ago. He had posted through the ECF PM to several people what he had, and to get in on it and let HIM KNOW PERSONALLY what you wanted and he would get back to you. I go NOTHING of a response. I had to go looking for it from Canadians and buy it used, and I did end up getting the CFF from 2 sources, VAPOURGUY and KBUT655 also offered me a bottle for free. But with the promotion, and the support I had given him, it was just rubbing an old wound already there from trying to buy some of his juices before he closed. Because I again contacted him regarding the juices I wanted to try, the reviews I did, as well as sending me the free bottles to review on top of it all. I GOT NO RESPONSE. Since you guys keep thinking this type of behavior is ok, from a vendor, and continuely try to sweep under the rug, my experience with JC, I will keep adding to the long line of irreversable bad customer service horror stories about JC. I am brave enough to post out loud on here, but the others that have PM'd me obviously don't feel like coming forth on a public forum such as this in fear of not being taken seriously. I do have the proof as I said in paper (email) trail of this horrible customer service or should I say lack thereof, and hearing from others just solidifies the fact that he does this to others as well and continually sweeps things under the rug. He obviously doesnn't want/need my buisness, and that is fine, but I did realize how badly I wasted my time on this vendor and my money. As I said, continue to support who you think you can live with and give your money to. JC is not one of them for me. There are just way too many vendors to pick and choose from these days, that crappy customer service won't be tolerated by me or anyone. We can just move on to better service and product. We are growing in Canada! James name is out there now, and he screwed up. He can't deny that. But you all that have had these wonderful experiences, I am just so very glad you have and HOPE it continues for you.
u can never be to carefull...
