Hey everybody.
I'm new to the forums so I wanted to use my first post to tell you all about v2cigs.com. I ordered a standard kit from them a little over a week ago and I'm sending it back today. First, let me say that this is not because of their product. Their product works fine, though I am a noob and don't have any experience to compare it with. All I can say is that, as an alternative to smoking, it worked fine. That being said, let me tell you about the ordering process.
I ordered the kit and payed for overnight delivery. I was very excited to start vaping and, more importantly, stop smoking. The next day, I checked my order status. It said that my order was "awaiting fulfillment". I talked to customer service through their online chat and asked if there was any problems with the order. I know, maybe I was being a bit impatient, but again, I was excited! Turns out, the flavors of cartos that I ordered weren't in stock. Of course, I thought. So I told them to switch the flavors to something else, which they did, and I thought, "Ok, it should be here in a couple of days." Two days later, the order was still "awaiting fulfillment," so I called. After a 15 minute hold time, they told me that, oops, they must have overlooked the order and it would be shipped right away. This is day three or four after I ordered. Sure enough, they shipped it and I received it the next day. When I opened the package, I saw a note saying the case I ordered was backordered and would ship when it was restocked. Nobody mentioned this to me at any point during the two conversations I had with them. I really began to wonder if this company was the one I wanted to do business with. I mean, I don't want to be waiting for cartos while these guys sit around, twiddling their thumbs. So, I did some research, found another company that I would rather do business with and called v2cigs back to tell them that I was send my kit back. During that conversation, they said that the person that I spoke on the phone with the first time had made a note that it was ok to ship the kit without the case that I ordered. Let me repeat that at no time was I told that the case was out of stock. The guy I spoke to the first time knew that my case was out of stock but just decided not to tell me about it. That, IMO, is pretty slimy. In fact, if they would have told me the case was out of stock in the first place, I probably would have told them no problem, and to ship it when it was in stock. The fact that they didn't tell me when they knew something was out of stock really makes me mad.
All and all it was a real bad experience and because of it, I won't be doing business with them in the future. I ordered a Bloog Maxx Fusion yesterday, I have been hearing all kinds of good stuff about that.
Anyway, sorry about the long post, I just wanted to share with some of the newbies and hopefully help someone avoid a lot of frustration.
Thanks.
I'm new to the forums so I wanted to use my first post to tell you all about v2cigs.com. I ordered a standard kit from them a little over a week ago and I'm sending it back today. First, let me say that this is not because of their product. Their product works fine, though I am a noob and don't have any experience to compare it with. All I can say is that, as an alternative to smoking, it worked fine. That being said, let me tell you about the ordering process.
I ordered the kit and payed for overnight delivery. I was very excited to start vaping and, more importantly, stop smoking. The next day, I checked my order status. It said that my order was "awaiting fulfillment". I talked to customer service through their online chat and asked if there was any problems with the order. I know, maybe I was being a bit impatient, but again, I was excited! Turns out, the flavors of cartos that I ordered weren't in stock. Of course, I thought. So I told them to switch the flavors to something else, which they did, and I thought, "Ok, it should be here in a couple of days." Two days later, the order was still "awaiting fulfillment," so I called. After a 15 minute hold time, they told me that, oops, they must have overlooked the order and it would be shipped right away. This is day three or four after I ordered. Sure enough, they shipped it and I received it the next day. When I opened the package, I saw a note saying the case I ordered was backordered and would ship when it was restocked. Nobody mentioned this to me at any point during the two conversations I had with them. I really began to wonder if this company was the one I wanted to do business with. I mean, I don't want to be waiting for cartos while these guys sit around, twiddling their thumbs. So, I did some research, found another company that I would rather do business with and called v2cigs back to tell them that I was send my kit back. During that conversation, they said that the person that I spoke on the phone with the first time had made a note that it was ok to ship the kit without the case that I ordered. Let me repeat that at no time was I told that the case was out of stock. The guy I spoke to the first time knew that my case was out of stock but just decided not to tell me about it. That, IMO, is pretty slimy. In fact, if they would have told me the case was out of stock in the first place, I probably would have told them no problem, and to ship it when it was in stock. The fact that they didn't tell me when they knew something was out of stock really makes me mad.
All and all it was a real bad experience and because of it, I won't be doing business with them in the future. I ordered a Bloog Maxx Fusion yesterday, I have been hearing all kinds of good stuff about that.
Anyway, sorry about the long post, I just wanted to share with some of the newbies and hopefully help someone avoid a lot of frustration.
Thanks.
This converstion took about 45 minutes because there was a lag of 45-120 seconds between responces. We had a little issue with my address, it is a long story but I have 2 addresses one for Fedex and one for USPS, enjoy:
