Welcome and glad you joined.
Do you have the correct wall plug in adapter (amp rating/standard female USB receptacle)?
Your cable should plug into a female micro USB port on
device and a standard USB female on wall plug or other.
Could contact a vendor who sells
device or try Kangertech directly:
KangerTech US--Atlanta, GA--888-799-1988
Hours of Operation:
Mo-Fr: 9:00am-5:30pm EST
Contact - KangerTech US