I bought my Squid from Roadside per DP's and Kat's suggestion. I too found the battery cover difficult to attach the first few times. Now it's super easy. Anyway, crummy service or not, for whatever reason I'd rather buy from a dealer than a manufacturer, with the only exception being ProVape. I cannot prove this, but I've just had overall better service from dealers. So, should I buy another one at some point in the future, it will most likely be from Roadside.