KickAsh Vapes - Outstanding experience

[brawas]

Just wanted to share my outstanding experience with Kick Ash Vapes in Niagara Falls...

I placed my first order to try out some E Liquids, it came super fast (2-3 days), and included some surprise gifts!

Next, I had an issue with my Provari spring. Provape customer service was disappointing, they wanted me to pay $30 shipping for a 95 cent spring. I asked them if they could please just send it in an envelope, and they refused, I politely expressed my dissatisfaction, and they still refused, you can read that whole story in my post regarding that matter here:

http://www.e-cigarette-forum.com/forum/provape/131911-provape-reviews-5.html#post12351736

So then, I asked Megs at Kick Ash vapes if they have the springs and explained the situation. Her reply was...

"I just put one in the mail for you, you should get it this week"

Kick Ash Vapes, who I didn't even buy the Provari from, provided outstanding customer service (better than Provape themselves).

I can tell that Kick Ash Vapes, truly enjoys what they do, and enjoys helping out their customers. They have a great selection of hardware and premium e-liquids, and they have definitely won over my business with this small, but outstanding gesture!

Thanks Megs!

 

[riouxk]

It's a great store. I go there all the time. Never get any BS from the staff. I've sent a lot of people their way in the last month.

 

[RippinLips204]

Just wanted to share my outstanding experience with Kick Ash Vapes in Niagara Falls...

I placed my first order to try out some E Liquids, it came super fast (2-3 days), and included some surprise gifts!

Next, I had an issue with my Provari spring. Provape customer service was disappointing, they wanted me to pay $30 shipping for a 95 cent spring. I asked them if they could please just send it in an envelope, and they refused, I politely expressed my dissatisfaction, and they still refused, you can read that whole story in my post regarding that matter here:

http://www.e-cigarette-forum.com/forum/provape/131911-provape-reviews-5.html#post12351736

So then, I asked Megs at Kick Ash vapes if they have the springs and explained the situation. Her reply was...

"I just put one in the mail for you, you should get it this week"

Kick Ash Vapes, who I didn't even buy the Provari from, provided outstanding customer service (better than Provape themselves).

I can tell that Kick Ash Vapes, truly enjoys what they do, and enjoys helping out their customers. They have a great selection of hardware and premium e-liquids, and they have definitely won over my business with this small, but outstanding gesture!

Thanks Megs!

i just put in a order with them, awesome site. just a question did you get an email and tracking when you stuff was sent out?

 

[jstar]

Thanks for posting! I love hearing when someone goes the extra mile for the customer, that 95 cent spring is the cheapest and best advertising they can get.

 

[riouxk]

@splwj47 I've ordered from them too. Got an email and a tracking number. Items go to the Mississauga sorting facility before they get delivered to you. Usually takes a couple days