Long time...

[Brady]

ordered my 402 on the Oct 26th, shipped out and has been sitting "inbound into customs" since Monday Nov 2nd..

I am getting really impatient.

I AM though seeing a LOT of "good" news items on Rueters about the e-cigs lately though!!!

I want mine....

 

[breakfastchef]

You do not say who or where you ordered from. I am assuming your order was from a supplier in China. I received my orders from both heaven Gifts and BestECig, maybe six or eight in total, arrived to me within 5-8 days. Inbound into U.S. customs is generally not a problem. If you ordered a large amount of e-liquid, though, I understand that can be a red flag. Keep watching you tracking number. Several times, I received my shipment while the USPS website still showed it in customs.

 

[Brady]

You do not say who or where you ordered from. I am assuming your order was from a supplier in China. I received my orders from both heaven Gifts and BestECig, maybe six or eight in total, arrived to me within 5-8 days. Inbound into U.S. customs is generally not a problem. If you ordered a large amount of e-liquid, though, I understand that can be a red flag. Keep watching you tracking number. Several times, I received my shipment while the USPS website still showed it in customs.

absolutly e cigs, two starter kits and some extras. you give me hope hehehehe

Thanks Breakfastchef!

 

[Fedor]

Remember that if you order from China, your 26th could well be the 27th for them. And if you order in the wee hours of the 27th (for them), your order would then be shipped on the 28th.

My standard waiting time has always been around 6-7 days but different members have recorded faster times.

I'm sure there is a good explanation for the little delay. These people are great to deal with. Email gets answered in no time. Always delivered quality stuff to me and have been a happy customer for more than 10 months.

 

[hittman]

I have not ordered from them yet but have heard many good things about them. I am sure your order will arrive soon. I made the mistake one time of using the cheap shipping from Heaven-gifts and it took like three weeks to get my order. Their normal shipping is not like that but I went cheap and paid for it by waiting for what seemed like forever.

 

[Brady]

yeah, I ordered it on the 25th - confirmed on the 26th (China time) and then things moved on accordingly but seem to have stalled out in customs (today is the 6th) and my 402 hasnt come.
I did email them and they got RIGHT back to me which I was surprised about.
I am antsy, excited, anxious and nervous all at the same time right now..

 

[Fedor]

yeah, I ordered it on the 25th - confirmed on the 26th (China time) and then things moved on accordingly but seem to have stalled out in customs (today is the 6th) and my 402 hasnt come.
I did email them and they got RIGHT back to me which I was surprised about.
I am antsy, excited, anxious and nervous all at the same time right now..

Like i said, this should be an isolated case. Should be a case of typical EMS/USPS inefficiency. I'm sure you'll get it soon. Once it is outbound from customs, it can reach as soon as 1 day according to some forum members.

 

[Brady]

Still nothing..

 

[Silence]

mine order arrived at customs today... I ordered it on Nov 5th Ky time hopefully i'll see it before the weekend.

 

[steven.rn]

Still nothing..

Something is way outta whack on this shipment. Pretty sure it's USPS. My last shipment of anything said "inbound into customs" a day after I got it. It's like they didn't trigger the "outbound" message and the only thing that changed it's status was when the carrier entered her delivery information (yah, me and my carrier are now on a first name basis since e-cigs).

I'd bet customs let it go a long time ago. I'd go haunt my local post office and make 'em hunt it down.

 

[Brady]

I called the USPS tonight and they can/will only give me the same info that is on the tracking website - that its still sitting in customs (since Oct 31st and today being Nov 13) They then told me that I needed to contact the sender - Absolutely E-Cigs - and tell them to request more information about the parcel. I sent the original order in on the 26th of Oct (China got it and processed it this day).
I sent an email to Ab. E-Cigs tonight as well..
Whats the deal? anyone else ever have to wait this long for an order?
This is ridiculous

 

[Brady]

Sorry, today is the 13th and I see that I had 13 posts... had to post again

 

[conrad]

order came from e-cig in 4 days to n.VA could not believe it
but do not like model E-8
ordered 30 carts 1/2 are dry

 

[Brady]

That doesnt sound good. I am (unfortunately) not impressed with E-cig. Although they are quick to respond to email and concerns it will be interesting to see what they do about my FIRST kit. To keep me as a customer I mean. I havent even received it yet and I am already discouraged.

 

[Brady]

OK, E-cigs will have my business again. I was quick to jump on the angry train about them but here is what they responded with this morning


"

Dear Brady,

We will check again and let you know soonest. Since the order is already in US soil, there is a limit to what we can do. We are very certain that you will receive your order soon. However, this is still very unusual. We believe that USPS might be facing some issues.

We guarantee that you will receive your order one way or another. If this order still does not reach you after a few more days, we will resend the entire order once more at no cost. Even though this is an issue with the destination country, we will assume total responsibility and make sure you receive what you ordered, one way or another.

Thank you very much for your understanding so far. We will do our best to resolve this soonest.


regards,

Absolutely eCigs

Today I am going to the local PO and see if those clowns have it..

 

[Brady]

the local PO does not have it either. They find it very odd that it has not arrived yet though. They were very helpful and even took me back to the area where the packages arrive (a little strange if you ask me but whatever) They guy I talked to took my name and cell number in the event that he locates it.
Its probably in tanzania by now..

 

[miketr]

Best of luck on this. I've ordered from China (heaven's gifts) 3-4 times by EMS, and it takes about 5 days every time, but the tracking doesn't generally get updated - it will say it is still in customs, and then the day I get it in the mail, the tracking will all get updated - not very helpful, but oh well.

 

[Brady]

Ecig's is going to send me a new package on Monday morning if nothing arrives.

Fedor - you were right, the customer service is great with them

 

[Fedor]

Ecig's is going to send me a new package on Monday morning if nothing arrives.

Fedor - you were right, the customer service is great with them

Glad they didin't make me eat my words. However, its important to note that this is an issue with the postal service (USPS). Its pretty irresponsible imo that they can just shirk off any responsibility since the tracking info already shows that it is in the US. They should have a better answer than to send you back to the sender.

I highly commend AEC for the professionalism that they have displayed. They clearly understood that the fault does not lie with them. But they also understand that the buyer is innocent. Kudos to them for correcting this. I do not ever wish for this to happen to me though and i do admire your coolness on this matter. I might not have handled it as well as you did. You were cool enough to see that the supplier was innocent and the supplier in return treated you fairly.

Too bad about the waiting time though. Hope you get your order on Monday and if not, i'm sure you will continue to have good experiences with AEC like i have had for the past 10 months++.

 

[Brady]

well, Monday Nov 16 and still nothing. called the local PO again today and all they can tell me is that Customs still must have it. Of course, I called customs (in Chicago) and they tell me nothing except that a "parcel like this does not sit in customs very long so the local PO must have it"..
in otherwords, its in Constantinople right about now...
What a crappy first experience.
I will say again that E-cigs has been VERY professional and personal throughout this whole thing though.. v