Hi all,
Just thought I'd do a review on service...
About four weeks ago I received a loongtotem mini that I had ordered. At first I was wrapped. it gives good smoke and the battery lasts all day after an overnight charge.
Then the battery died (you only get one battery with this one)
I have been trying to talk to these people to get a new battery for two weeks now and I just received an answer.
The answer I got was firstly (we will send battery with your next order) Not something I care to do if the product is inferior and they only have 4 flavours why would i spend another 100US on this???
when i told them that i couldnt afford another order right now, they advised me that I would have to ship it back to them (at my expense) so that they could fix it.
These people have no concept of customer service. I can only assume that they dont believe that the battery is dead and think that im a lier.
Then you have the saga of trying to talk to someone useful. i spoke to someone from the company on msn who told me after a while that i should email business at loongtotem. I still havent heard from them at all after two weeks. Then the same people told me to email info at loogtotem. havent heard back from that email yet either. I then added the info address to my msn and after a few tries got the above answers from them.
1. it shouldnt take two weeks to get in touch with someone useful.
2. if the msn link on the site is to people that cant make a decision, why have it there?
3. if they sent me a faulty product why should I be expected to make another purchase so that the original can be replaced?
4. why do I have to pay to ship the faulty product back to them?
My recommendation would be to steer clear of this company.
Very disappointing!!!!
Just thought I'd do a review on service...
About four weeks ago I received a loongtotem mini that I had ordered. At first I was wrapped. it gives good smoke and the battery lasts all day after an overnight charge.
Then the battery died (you only get one battery with this one)
I have been trying to talk to these people to get a new battery for two weeks now and I just received an answer.
The answer I got was firstly (we will send battery with your next order) Not something I care to do if the product is inferior and they only have 4 flavours why would i spend another 100US on this???
when i told them that i couldnt afford another order right now, they advised me that I would have to ship it back to them (at my expense) so that they could fix it.
These people have no concept of customer service. I can only assume that they dont believe that the battery is dead and think that im a lier.
Then you have the saga of trying to talk to someone useful. i spoke to someone from the company on msn who told me after a while that i should email business at loongtotem. I still havent heard from them at all after two weeks. Then the same people told me to email info at loogtotem. havent heard back from that email yet either. I then added the info address to my msn and after a few tries got the above answers from them.
1. it shouldnt take two weeks to get in touch with someone useful.
2. if the msn link on the site is to people that cant make a decision, why have it there?
3. if they sent me a faulty product why should I be expected to make another purchase so that the original can be replaced?
4. why do I have to pay to ship the faulty product back to them?
My recommendation would be to steer clear of this company.
Very disappointing!!!!