They may say that here, but on their website they state:
We will not be shipping any orders from May 9th through May 13th. Orders placed after May 7th, may not ship until May 14th when we resume shipping.
and
We usually ship within 24 hours for order placed Monday through Thursday but please allow up to 72 hours for your order to be shipped.
A lot of people don't check this forum before they order. Heck, I've been a member for years here, mostly lurking, and I don't. I tend to look at the website, their electronic storefront you might say. Maybe I'm doing it wrong, I don't know, I just expect a company to make information available on their website since not everyone is aware they post on a specific forum.
Sorry if I sound a little testy. My wife, a nonsmoker, passed away on April 17th of a melanoma that metastisized to her lungs. One of her few last requests was that I break my 20+ year smoking habit, getting back on my e-cig by our anniversary. I agreed to it and our anniversary is on the 8th. Unfortunately my e-cig was shattered by a careless nurse while at the hospital. I'm having to replace my entire kit, effectively.
Now, I know I'm only coming up on the third day since my order. But I also know how long it takes a package to get here from Madvapes given my shipping method. I live just a few miles from my regional hub, I don't wait for mail.
But if there's going to be a lengthy delay, such as my friend who has been waiting 6 days so far, I need to make alternative arrangements so I can keep my promise to my wife.