making contact with altsmoke???

[6linkslam]

just wondering if anyone knows how to contact someone at altsmoke? i tried the contact form a couple of times on their site with no response. i placed an order october 25th and i never recieved a notice that my order shipped. i was trying to ask them about adding something to my order. is anyone else having a problem contacting altsmoke?

 

[halopunker]

Can't say that I've had any issues with contacting myself ;P

If you sent a message in the meebo convo I probably didn't answer as I rarely check the stupid thing, looking into replacing it with another item. Although, there's a list of AIM names (believe it's a sticky) that has my contact information as well as in each post (Via, under my avatar)

 

[6linkslam]

ok i guess next time i will post here on the forum,send a pm,email ur website,yahoo messenger,aim and msn. I was just asking about adding a battery case to my order. do you know if my order has shipped yet? order# 100002252

 

[6linkslam]

im pretty sure it has shipped since i placed the order on sunday

 

[halopunker]

Would've thought you would have received it by now, more than likely it has shipped. And the case may or may not have been tossed in, that was a few days ago and have issues staying current with today. Typically one email should do it, but if I don't respond within 6 hours, resend it again

 

[6linkslam]

Would've thought you would have received it by now, more than likely it has shipped. And the case may or may not have been tossed in, that was a few days ago and have issues staying current with today. Typically one email should do it, but if I don't respond within 6 hours, resend it again

any idea why my package left from you in ohio and is now in pennsylvania? i live in louisiana. can you check the tracking number again?

 

[halopunker]

Pittsburgh Area is the closest airport

 

[ohiomelody]

Ya, everything goes through Pittsburgh. lol

 

[6linkslam]

I got my package today and the case was not thrown in but I really didn't expect it to be. You should really start checking your messages on your website. If your not going to check it I really think you should take the option off of the website. People send messages expecting responses and no one is even checking the messages. Oh yeah I still haven't recieved a reply to the messages that I sent on your website.

 

[eclypse]

Weird.. I got a response when i emailed last week within 5 mins if that. We messaged back and worth and it was all quick. I guess i just got lucky.

 

[The Drizzle]

I wonder if that means I won't get an e-mail when my SB ships. I ordered one on 10/28/09 and thought that I'd get an e-mail today saying it's on it's way. I didn't think I'd see it for a couple weeks, but should I start looking for it on Monday?

 

[cddz]

I wonder if that means I won't get an e-mail when my SB ships. I ordered one on 10/28/09 and thought that I'd get an e-mail today saying it's on it's way. I didn't think I'd see it for a couple weeks, but should I start looking for it on Monday?

Rob send the shipping emails out in batches, sometimes it may go to your spam box, make sure to check that

 

[halopunker]

I wonder if that means I won't get an e-mail when my SB ships. I ordered one on 10/28/09 and thought that I'd get an e-mail today saying it's on it's way. I didn't think I'd see it for a couple weeks, but should I start looking for it on Monday?

Man, I'm so tempted to lock this thread and toss it into the abyss. You will get an email, one person didn't get an email on his $1.99 item that he wanted to add to his order. I apologized, let's move on. Sorry that one email didn't get responded out of the crap load I get a day and it got lost in the 'flood'.

Keep in mind, I'm one person...and although I can balance this very well by myself, some responses are delayed. My advice, send another email.

Shipping Confirmation Emails are sent out automatically, some goto people's in boxes others are marked by spam. If you created an account, you can always login to check the status of your order

 

[The Drizzle]

Lock it up and throw it away! Patience is a virtue, and I'm sure that you are doing the best you can. I have no worries about you, your customer service, or your product. ...., I'm still waiting on a shipping notice on an e-cig that I ordered over a month ago from a different company! My experience with Altsmoke has been awsome so far, and I didn't mean to make you frustrated with my noob questions. I didn't mean anything by it... Just curious.