Merged old sticky threads (1)

[stubear62]

Again, as usual, Ethan just keeps amazing me with his skills @ CS!!!!
I believe he deserves a HUGE raise for the job he does and the crap I give him as he takes it with a smile.. LOL
YOU ROCK ON ETHAN!!!!
Keep up the GREAT work you do!!!!

 

[Ethan_Janty]

Hey Stu,
This Ry4 is the original Ry4, not the Ry4X.

Ethan

 

[Ethan_Janty]

Thanks Stu!

Ethan

 

[lightinup]

I just tried to access the USA Store and cannot. I have never had an issue with this. I tried the other stores and no problem. Is the website down?

 

[Lane]

I had the same problem also light, Ethan said he's working on it and should be back up and fixed soon....

 

[Kelemvor]

we want ruyan4x, at least in europe. lots of it, please

 

[Ethan_Janty]

Hello all,
Apparently there are some problems with the website today. From what I can tell, so far, the site is working fine when using Firefox or Safari. I've had customers having problems using Windows vista.

Please try clearing your cache on your browser as there have been quite a few updates on the site. Additionally, maybe try using a different browser. We're working to get this resolved. I apologize for the inconvenience.

Ethan

Additionally, try the direct link to the store here:

https://usa.jantyworld.com/

Please let me know if this works!

 

[lightinup]

Thank you Lane. I thought perhaps it was just me. I am watching for those eGo's to come back and didn't want to lose out!

 

[lightinup]

Yeppers, Windows Vista user here and cannot access the site at all.

 

[AngusATAT]

Just FYI, I've tried with IE, Firefox, & Chrome, all on either Vista or XP machines, and still have problems viewing the site.

Hopefully you guys can get it figured out soon. I know what a pain these things can be to pin down.

 

[Ethan_Janty]

Hey there, have either of you tried clearing your cache on your browser? also, what browser are you using? Trying to narrow the problem down ugggghhhhhh Frustration!

Ethan

 

[Ethan_Janty]

Angus, have you tried clearing your cache? It's working fine for me on Firefox and Google chrome

(pulling hair out!)

Ethan

 

[Ethan_Janty]

Is anyone receiving any error messages?

Ethan

 

[Ethan_Janty]

Please try accessing the website via the direct link below and let me know if it works please!

https://usa.jantyworld.com/

Ethan

 

[lightinup]

I am using Internet Explorer and yes, cleared all. This morning I had no problems and then when I saw the post about the 20ml, tried to go to the website and nothing. No problems accessing any of the other stores, just the USA. When I try to access through Goggle, a message pops up and states "Internet Explorer has blocked this website from displaying content with security certificate errors, click here for options." Never got that message before now.

 

[lightinup]

Tried it and no. It will go as far as the Welcome page..............and then it stops. It shows the links, "Welcome to the Janty........................." but nothing below that.

 

[Nepenthy]

I am able to view the site through Chrome and Firefox, but was able to order 2 20ml bottles of Cappuccino successfully! In light of the stock issues of late, Im worried my order was a glitch, especially since I didn't receive any notifications that the stock was updated. Please tell me I'm wrong and actually do have cappuccino shipping out to me soon!

 

[lightinup]

When you try to access it through Google using Internet Explorer, the following warning comes up "Internet Explorer has blocked this website from displaying content with security certificate errors. "

 

[Ethan_Janty]

Lightinup,
Thanks for letting me know, I will pass this along to our webmaster.

Ethan

 

[lightinup]

NP, you are welcome.