You do realise its near impossible for anyone these days to launch a website that will support your iphone, your ipod, your laptop, your firefox, your internet explorer, your safari, etc etc etc - while at the same time actually launching it, dont you?
The site(s) are being re-designed and re-launched, and in that process if you do encounter any problems do let us know, and we will do our best to fix it, but just stating that it doesnt work wont help anyone =)
It is hard to please everyone - and the most business advices tell you not to. They tell you to do your best, and keep it simple. So far, this i believe is what Janty's aim is, and will be.
Ofcourse, having said that, i want to make the site work on my Iphone as well, so i can update stuff while in the bathroom.
Mik, I meant no offense. There was at least one compliment in there, albeit more about the product than the site. Being in web/graphic design for over 8 yrs previously, I do understand the difficulties in browser compatability. On the other hand, browser agent detection and appropriate rendering is one of the major aspects of a site and should always be at the top of the design list. I also know too though, that getting a blank email that is supposed to contain a tracking number but doesnt, then being unable to simply log in to get order status from a mobile device is fustrating no matter which browser you roll with. It actually makes me nervous about how my funds are processed, which is the last thing you want a customer to feel.
Now Im not going to go as far as to say its horrid, but it is
not simple. There is a LOT going on, and none of it advertises the products the customer is visiting the site for in the first place. There is a pic of the stick, next to an ad for a tshirt you guys dont even carry yet. Tshirts are great, but not what we are there for, and this is the first thing you see when you hit the URL. On first visit I had to doublecheck the URL because I thought I hit the wrong site, and not because I was used to the old one. Single link pulldowns are also a no-no. Ok if you are adding more, but if the site isnt finished then it shouldnt launch in the first place. If I see a site that obviously isnt finished, I leave, especially if you are trying to get me to spend. The fact that I placed an order is a testament to your products, but that is another topic. Im guessing most first time visitors would not do the same.
The home link should be products and products only. The items under the home menu, links, and manuals should all be under a help or FAQ menu. The home link being full of support items makes it appear that is what the bulk visitors are after, again not the impression you want to give to the customer.
Again, I apologize if you took my previous post personally. I thought my initial reply to the post was a bit tame, compared to how I felt after trying to check my order. This forum is all about information sharing, and people helping each other out. I dont come on here to insult peoples work, but I will call it how I see it, especially if Im spending $.
After reading my post I will say its a step in the right direction and I hope you guys the best, which is why im even bothering writing this, well, and the fact you quoted me.
All I can say is hurry up! Dont want you guys to lose first time customers with an unfinished site. One of my friends has been drooling over my JS and I sent him your direction. He came back after checking the site with: "C'mon man, is that even a real site? Why cant you just tell me where you ordered it?"
