Regarding Customer Service:
If the #1 rule in customer service is "the customer is always right" then the #2 rule has to be "the customer doesn't care when you're right".
I understand that with changes and possible changes to laws two things are happening for you. Firstly, the vaping community is ordering your liquid like rabid squirrels and there's no way to keep up with demand. Secondly, it's difficult to make any sort of investment that would help you to keep up with demand when you may be put out of business at any time.
See rule #2.
If I can't track my order a week after I've been given the shipping info and I send an email asking about when I can expect it to go out, I don't want a long explanation about how fresh your liquid is and how many days it takes you to create an order. That information should have been clearly posted on your website to begin with.
If you give me stock information on your website then please be sure that that info is updated automatically. If for whatever reason my order does turn out to be OOS, let me know immediately (or as close to as possible). Don't think I won't notice an extra week in delivery time.
I'm new to vaping and am in the process of finding a supplier who gives me the best balance between quality of liquid, customer service and price. When I do, you'll find me a very loyal customer.
My 801 has arrived from China and I HAVE NO LIQUID! I probably should have purchased some at the same time but I didn't want to invest an extra $50 on a flavor I've never tried and I didn't like the flavor combinations in the pre-selected sample packs.
If the #1 rule in customer service is "the customer is always right" then the #2 rule has to be "the customer doesn't care when you're right".
I understand that with changes and possible changes to laws two things are happening for you. Firstly, the vaping community is ordering your liquid like rabid squirrels and there's no way to keep up with demand. Secondly, it's difficult to make any sort of investment that would help you to keep up with demand when you may be put out of business at any time.
See rule #2.
If I can't track my order a week after I've been given the shipping info and I send an email asking about when I can expect it to go out, I don't want a long explanation about how fresh your liquid is and how many days it takes you to create an order. That information should have been clearly posted on your website to begin with.
If you give me stock information on your website then please be sure that that info is updated automatically. If for whatever reason my order does turn out to be OOS, let me know immediately (or as close to as possible). Don't think I won't notice an extra week in delivery time.
I'm new to vaping and am in the process of finding a supplier who gives me the best balance between quality of liquid, customer service and price. When I do, you'll find me a very loyal customer.
My 801 has arrived from China and I HAVE NO LIQUID! I probably should have purchased some at the same time but I didn't want to invest an extra $50 on a flavor I've never tried and I didn't like the flavor combinations in the pre-selected sample packs.
