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Mom & pop - is this what you call customer service?

Discussion in 'Mom and Pop Vapor Shop' started by moishesmom, May 26, 2012.

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  1. moishesmom

    moishesmom Ultra Member ECF Veteran

    Apr 27, 2012
    west bloomfield
    YOU BETTER BELIEVE IT!! I placed a very, very small order & asked if they could possibly get it out that day as there's a long weekend coming up. Not only did they get it out within a couple hours, but, are you ready for this, they sent it PRIORITY at no additional charge. They get a standing ovation from me & a huge THANK YOU! They also now have a PITA very, very loyal customer.:)
     
  2. bhami007

    bhami007 Senior Member Verified Member ECF Veteran

    May 3, 2012
    Texas, USA
    Yes they do have great customer service. I once had an issue and it was resolved right away and tossed in extras as well.

    I think that day they were even closed and every thing was taken care of.

    Awesome people! Awesome service!
     
  3. moishesmom

    moishesmom Ultra Member ECF Veteran

    Apr 27, 2012
    west bloomfield
    They really are fantastic. I was totally shocked when they emailed me w/the shipping info. It's so nice when a business goes out of their way for their customers - these days it's highly unusual (sad). It's because of their tossing in some goodies that I even started w/cartos - always used the ego-t & c before that. I let them know that they really created a monster here.
     
  4. Morfeeus

    Morfeeus Super Member ECF Veteran

    Mar 5, 2011
    Blue Springs, MO
    Yea, M&P are awesome. They are one of only 2 vendors that I will order joose from.
     
  5. P0P

    P0P Supplier Associate ECF Veteran

    Nov 23, 2011
    C'Ville Virginia
    :ohmy::shock::shock::lol:Oh my God i almost had a heart attack with this title LOL

    Thank you so much moishesmom we try:) While I'm here i would like to wish everyone a safe weekend and
    [​IMG]
    All you folks are wonderful be safe and Thank you again:):toast::banana:
     
  6. moishesmom

    moishesmom Ultra Member ECF Veteran

    Apr 27, 2012
    west bloomfield
    Hi Pop...Heaven forbid - I wouldn't want to do that but I'm glad it caught your eye - I just had to shout out my praises. Having a business go out of their way is such a rare happening these days (especially for such a tiny order) I just had to let everyone know how great you folks are & how much I truly appreciate what you did. Again, a huge thanks & wishing everyone a peaceful Memorial Day....REMEMBER
     
  7. moishesmom

    moishesmom Ultra Member ECF Veteran

    Apr 27, 2012
    west bloomfield
    Morfeeus - A huge THANX to you for holding my hand as I was contemplating whether or not I had the IQ to change the carto in my new Sub. Just want you to know that I've done it twice now (applause) & it's really a snap. Love this sub & I'm now wondering how many of the minis to order....hmmm.....is too many a number?!
     
  8. HawkeyeFLA

    HawkeyeFLA Vaping Master Verified Member ECF Veteran

    May 2, 2012
    Clermont, FL
    I work in the hospitality/guest service world. Always great to see great service is still around. :) Seems all too often people are quick to complain, but always slow to praise.

    Checking out the site now, I see a few flavors that interest me. Just wish there was a way to roll my own sampler pack with the ones that look most interesting to me. But still, might have to check a few out soon. :)
     
  9. Morfeeus

    Morfeeus Super Member ECF Veteran

    Mar 5, 2011
    Blue Springs, MO
    When I first started vaping, I had tried about 5 vendors and was disappointed each time. I then found a vendor I liked and stuck to them for over a year. After they went down for vacation/maintenance, I decided to try M&P. The first time I ordered, I tried 5-6 diff flavors but only bought the small 10ml bottles because I didnt want to get stuck with darn near a gallon of crap if I didn't like them. I was happily surprised and found two that I absolutely adored with the rest being vapeable but just not my cup of tea. I now always order a big bottle of my fav(s) and then a small bottle or two of a new flavor to try. Anyways, I would say to pick a few of the flavors you want to try in the small 10ml size. Then you can try them without investing a small fortune. I think you'll find that you won't get too many(if any) that you dislike enough to not finish the bottle.
     
  10. HawkeyeFLA

    HawkeyeFLA Vaping Master Verified Member ECF Veteran

    May 2, 2012
    Clermont, FL
    Yeah, I think that's my plan after I get through next weekend. Big kind of money intensive stuff going on for me, so I will just stick to my knowns for the moment. Since I can get my vape all day 12mg juice from a local vendor. Just wish he stocked High Caliber in more than 12 and 24. I started noticing myself a little jittery after some 24 earlier today (I use 24 at work right now, since I have to wait for my break to be able to vape ... probably going to go down to an 18 for that)
     
  11. pwyll

    pwyll Vaping Master ECF Veteran


    That's what the sampler pack used to be, but with Scuba having to mix every 10ml bottle to order and their popularity exploding (and deservedly so) it just became too much work.

    But if you stop by http://www.e-cigarette-forum.com/forum/mom-pop-vapor-shop/257360-happy-birthday-30-off.html on your birthday, the 30% off coupon will allow you to put together your own Killer Sample Pack. And telling people what you like now may help some of the Mom and Pop fans with similar tastes guide your selections...

    :thumb:
     
  12. HawkeyeFLA

    HawkeyeFLA Vaping Master Verified Member ECF Veteran

    May 2, 2012
    Clermont, FL
    Now that's a pretty nice deal ... and in 314 days I am sure I will take advantage of it. :) (My birthday is in early April, actually about 1 full month to the day before I started vaping :) )
     
  13. pwyll

    pwyll Vaping Master ECF Veteran

    Ah well. If Id have known 10 days ago I'd have gone ahead and posted my birthday in there to see about giving you the code.

    They've already done so much for me that getting a 30% off code would seem redundant and rude. Plus, I would have had to change my settings to display my birthdate :laugh:
     
  14. moishesmom

    moishesmom Ultra Member ECF Veteran

    Apr 27, 2012
    west bloomfield
    Isn't wonderful to find those 'special' ones that do care. I've had nothing but outstanding customer service from Mom & Pop, they're a treasure that I'm definity keeping. I'm glad you checked their site & became acquainted - it's all good!
     
  15. pringles13

    pringles13 Vaping Master Verified Member ECF Veteran

    Jul 30, 2011
    jaw-juh
    You big turd! Didn't know your birthday was this month! Happy birthday! (ok, threadjacking over)
     
  16. pwyll

    pwyll Vaping Master ECF Veteran

    It was happy--the wife picked up the podling from her afterschool program so my birthday present was getting to sleep.

    It was wonderful :lol:
     
  17. Muldemar

    Muldemar Ultra Member Verified Member ECF Veteran

    Apr 9, 2012
    Frostbite Falls,MN
    I have nothing but good to say about Mom and pops..I tryed Butterfly Bait..(not for my tastes) but ordered samples of YUM and Blue ridge mist..Liked them both..However I cant put YUM down..its soooo good:)
     
  18. Kcfromva

    Kcfromva Senior Member Verified Member ECF Veteran

    May 10, 2012
    Virginia
    Well I just placed my first order with them yesterday. A couple of sub tanks and some juice. With all the good reviews and talk about customer service I will be a long time customer. Can't wait for my order to come in. Long long weekends. Lol


    Tapatalking from iPhone
     
  19. moishesmom

    moishesmom Ultra Member ECF Veteran

    Apr 27, 2012
    west bloomfield
    You'll love doing business w/them - one of the greatest vendors I've ever come across. I've got the sub in my face right now & debating w/myself on another sub or minisub. I can't believe how little fiddling & filling these take - just love it!
     
  20. moishesmom

    moishesmom Ultra Member ECF Veteran

    Apr 27, 2012
    west bloomfield
    Hi Muldemar - They're great aren't they?! I don't recall YUM; what's it taste like?
     
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