Moondrop.com ??? Whats going on?

[HawaiiVapor808]

Has anyone else ordered ejuice or parts from this website recently? Ive placed an order 3 days ago (8/24) and have had no confirmation regarding the status of my package. Ive tried contacting them, but all I got was a ...... off person answering the phone, and no return emails. Has anybody else had trouble placing orders like this with this company?

 

[ephemerata]

Oh no. I hate it when stuff like that happens. I found this post from the negative reviews forum that sounds eerily like the problems you're having with them.

 

[HawaiiVapor808]

Thanks. Ill give it some time, but ill call my credit card company and have them cancel my order. At least moondrop gave their other customers some kind of apology. All I got was some random number for a ...... off person in NY. If this person I contacted is in fact "Paul Poole", then he aint gonna last long with his attitude and crappy customer service. Their email also doesnt work. Ive gotten a verification email that I have made a purchase, but nothing other than that. Ive tried emailing them at their shop support, but also nothing. I hope others dont have to experience crappy service and "scams" like this one.

 

[ephemerata]

What did he say to you on the phone?!

 

[Rickajho]

I'm not sure where/how/who you ordered from but I just checked Moondrop.com: The Leading Moon Drop Site on the Net and that isn't even an active domain name - as of right now. Was that the URL you ordered from?

 

[HawaiiVapor808]

E Liquid

^^^ Thats where I ordered from. It matches up with the description of some past posts of how great their products were.

I called someone in NY assuming that someone would be on the phone considering that they have no "business hours" listed on their site. I got a ...... off 'hello'? I asked if this was the moondrop electronic cigarette company and he hung up halfway through. So I waited and called again. Same person but even more ...... this time, complaining that its 3 in the morning. I got to the point and asked if my order has shipped yet, and he answered "thats why youre calling me at 3 in the morning?" I asked "so this isnt moondrop then" He said "well, apparently not, seeing that you called my house at 3 in the morning". So I said "then you should contact this website because they have your home phone number listed as a contact". He replies "Oh, I should contact them??!?!?" So I just said whatever and hung up.

 

[Rickajho]

Good liquids or not, there are just some places not worth the bother of doing business with. This sounds like one of them.

Note: Regarding your credit card, how it works is the charge goes into dispute - it's doesn't get reversed or canceled by your CC automatically since you did actually place the order. Your CC sends the complaint to moonpants and they typically get 30 days to respond to the dispute. (Betting in this case there will be no response.) No response? Then the charge gets reversed. While it's in dispute you don't have to pay it and it doesn't accrue interest. If moonpants tries to claim they shipped it they have to show proof of shipping and receipt of delivery. And again - moonpants probably isn't gonna go there either.

Belt & suspenders: If you have an e-mail addy send moonpants notice you have canceled the order and then call your CC company and tell them you did that via e-mail. Save the e-mail. Cite reason for CC dispute as failure to ship, order canceled by customer. You will be golden.

 

[lasttango]

I've known him for a few years... and I can't imagine why that would happen... nicest guy and he's typically very responsive and easy to deal with.
Expect some feedback asap...

 

[Rickajho]

I can't even get the .co web site to load...

 

[HawaiiVapor808]

Thanks. Ive sent about three emails regarding my order and my decision to cancel if nothing gets done. Ill give it one more day. Ive contacted my card company and my only option was to get a new card. Mustve been talking to a newbie for visa. Ill def do what you said.

 

[HawaiiVapor808]

I've known him for a few years... and I can't imagine why that would happen... nicest guy and he's typically very responsive and easy to deal with.
Expect some feedback asap...

I do hope I get some feedback. I was looking forward to trying their products based on peoples reviews, but sadly nothing.

 

[Big Juicy]

I have had similar issues...sans the phone call bizarroness which i haven;t had to deal with.

8/20: Order placed. Received an "order received" email as well as an "Invoice" email

8/21-8/25: nothing

8/26: Attempted to login to the account I created with order, cannot do so. Used website's "forgot password" function and it emailed me a blank username and a password that was a giant website url. Weird

8/26: Attempted to contact Moondrop via their "Contact" link. Received confirmation email that included a "case number"

8/26-present: no response of any kind

EDIT 8/30 - left Moondrop a voicemail with y name, invoice #, and cell phone number at phone number from their website

It does not appear that my credit card has been charged.

 

[Big Juicy]

Update: I emailed the email address posted on their website, support@moondropshop.com and it bounced back

Delivery to the following recipient failed permanently:

support@moondropshop.com

Technical details of permanent failure:
DNS Error: Domain name not found

I am afraid to call the number on the website!!!

 

[HawaiiVapor808]

Strange. Im pretty sure my card has been charged, but ill triple check just in case. 100$ deserves a third check. If it hasnt, ill be somewhat happy, but it sucks that its having problems.

Hey, LastTango, any news on a response from your friend Paul?

 

[Big Juicy]

UPDATE

I finally drummed up the courage to call the phone number on the site. I got a voicemail for "moondrop." I left my name and invoice number as well as my cell phone number and asked to be called back. We shall see.

 

[Mr.Mann]

Whoa. This is very odd. Never had anything but great dealings with this company. 'Tis strange indeed.

 

[Mr.Mann]

Man, I just emailed Paul from the email that him and I use to correspond and it immediately sent me a message back saying delivery failed. I don't know what's up.

 

[Big Juicy]

UPDATE: I left a voicemail at Moondrop (yes, the outgoing message said "Thank you for calling Moondrop) last Friday, 8/30 and still have not heard back. So...

8/20: Order placed. Received an "order received" email as well as an "Invoice" email

8/21-8/25: nothing

8/26: Attempted to login to the account I created with order, cannot do so. Used website's "forgot password" function and it emailed me a blank username and a password that was a giant website url. Weird

8/26: Attempted to contact Moondrop via their "Contact" link. Received confirmation email that included a "case number"

8/26-present: no response of any kind

8/30 - left Moondrop a voicemail with my name, invoice #, and cell phone number at phone number from their website

8/30-9/4 and beyond... - zilch

 

[EleanorR]

You know, I recall Paul/Moondrop doing this same sort of vanishing act about 18 months or so ago . . . I hope he's OK, although that doesn't seem likely.

 

[tnash]

Yea, call your cc company about canceling (I did recently with another vendor).