Company name
Mt Baker Vapor
Date of your initial complaint to the supplier.7 April 2014
How did you contact the supplierEmail
Ticket number (if you were issued one)N/A
General nature of complaintDefective or wrong product
Briefly describe your problem or issueOn March 25th I ordered (my first order with Mt Baker) two 50 ml bottles of E-juice. One Root Beer and one Black Licorice on order# 458040.
The Black Licorice was spot on however the Root Beer smelled nothing like Root Beer. I vaped a sample, and definitely not Root Beer. My guess was it is Absinth or something similar mistakenly put into a Root Beer labeled bottle. I wanted to make sure because I know every supplier can put their own twist on a flavor so I ordered another bottle of Root Beer on order #479293 on April 12th. When I received this it was most definitely Root Beer judging by taste, smell, and a completely different color.
On their site in the completed orders section there is an option to "Return Items". I filled that out explaining what happened just hoping for a simple exchange, no biggie right?
On April 8th the first response from Mt Baker came back stating that their Root Beer flavor had a more traditional flavor and has some notes of Anise in it. This may cause the juice to have a hint of Black Licorice flavor to it. And then asked if I tasted Black Licorice.
I politely replied, restating the obvious though this time I attached a pic of the incorrectly filled bottle next to the correctly filled bottle. I also included info on which bottle belonged to what order#. That, I thought would make things easier.
A second reply from Mt Baker from a different person than the first stated that it looked like I just needed to let the juice steep longer followed by info on the mechanics of steeping.
Then an hour later, before I had a chance to reply, a 3rd email from Mt Baker just simply stated that the status of my return request was changed to Request Rejected. Yes in was in bold print, they were serious.
I attached the same pic I sent them. The bottle on the left is from the first order #458040 which is not Root Beer (I swear!) and the bottle on the right which was ordered just days after the first on order#479293 is very much a Root Beer flavored juice.
I know the dollar amount doesn't really even warrant the effort but the time I put into trying to solve it as well as dealing with cable company like canned replies now warrants the effort.
The Black Licorice was spot on however the Root Beer smelled nothing like Root Beer. I vaped a sample, and definitely not Root Beer. My guess was it is Absinth or something similar mistakenly put into a Root Beer labeled bottle. I wanted to make sure because I know every supplier can put their own twist on a flavor so I ordered another bottle of Root Beer on order #479293 on April 12th. When I received this it was most definitely Root Beer judging by taste, smell, and a completely different color.
On their site in the completed orders section there is an option to "Return Items". I filled that out explaining what happened just hoping for a simple exchange, no biggie right?
On April 8th the first response from Mt Baker came back stating that their Root Beer flavor had a more traditional flavor and has some notes of Anise in it. This may cause the juice to have a hint of Black Licorice flavor to it. And then asked if I tasted Black Licorice.
I politely replied, restating the obvious though this time I attached a pic of the incorrectly filled bottle next to the correctly filled bottle. I also included info on which bottle belonged to what order#. That, I thought would make things easier.
A second reply from Mt Baker from a different person than the first stated that it looked like I just needed to let the juice steep longer followed by info on the mechanics of steeping.
Then an hour later, before I had a chance to reply, a 3rd email from Mt Baker just simply stated that the status of my return request was changed to Request Rejected. Yes in was in bold print, they were serious.
I attached the same pic I sent them. The bottle on the left is from the first order #458040 which is not Root Beer (I swear!) and the bottle on the right which was ordered just days after the first on order#479293 is very much a Root Beer flavored juice.
I know the dollar amount doesn't really even warrant the effort but the time I put into trying to solve it as well as dealing with cable company like canned replies now warrants the effort.
