I had a eGo 1000mah battery from MVS arrive DOA on me after having to replce a broken model of same design(my fault it broke and became a mod lol) and contacted them about it. they were very nce and got back to me the same day. they shipped me a new battery and a return envelope at thier expense for my troubles. their products always arrive in 3 days for thier cheapest shipping. absolutely a great store 3 thumbs up lol
