My account needs updating

[bcraig]

Hi,I see that on my SI account it still shows processing on my last order but it has been delivered,also need account points updated for the purchase.
I for sure am not a computer guy so dont know what needs to be done to the system to get it to update properly But something needs fixin !
Thanks
Craig
PS I do see where it took a review I made on the carry case but still no update on the order and points.

 

[GummiSnorri]

Same problem here...

Technical difficulties over at SI... Contact support or check in with Imagine here on the Forum... She should get you a better explanation =)

 

[bcraig]

Yes I will just wait till it is addressed as I created a ticket at SI when I wrote a review on the carry case.
I know they are great to deal with ,just really do wish they would fix whatever needs fixin !

 

[Imagine]

what are the order numbers?

 

[bcraig]

Hi
The numbers are 100041081
Billy(call me Craig)Henard

 

[Imagine]

ok should be all set

Hi
The numbers are 100041081
Billy(call me Craig)Henard

 

[bcraig]

Thanks,I see where the account shows completed nowalthough it doesn,t show any points earned for the purchase ,just points spent for purchases already made.
Craig

 

[Imagine]

when you spend points on an order unfortunately you do not earn points

Thanks,I see where the account shows completed nowalthough it doesn,t show any points earned for the purchase ,just points spent for purchases already made.
Craig

 

[bcraig]

when you spend points on an order unfortunately you do not earn points

I see, apparently I misunderstood as I could see where out beside a product it says points earned for purchase.
I did not see where it says that if you were using points that were already earned by prior purchase that more points would not be earned by current purchase.

 

[MFToms59]

I see, apparently I misunderstood as I could see where out beside a product it says points earned for purchase.
I did not see where it says that if you were using points that were already earned by prior purchase that more points would not be earned by current purchase.

Once you set the amount of points you wish to use on your purchase, the points earned on the items in your cart will revert to zero.

 

[Jaster]

when you spend points on an order unfortunately you do not earn points

I have to say that this policy doesn't make a lot of sense.

I'm glad I found out about this before I used my points on a high point item (X2 for example). I guess will now only use points on orders that have little or no points attached to them.

 

[Imagine]

well I know it's a bummer... but you cannot use earn discounts when using discounts...