So - Where do I start... I am off analogs for 2 months, and I've used multiple mini pv's to get there... However, the one I though I happily landed on has now let me down, because of quality, and customer support.
Halo Cigs is not the company I thought they were. I've ordered over $670 worth of e-cigs, and juice, etc. from Halo, and am still treated like a half wit. I can't believe the amount of money I've spent, despite their terrible policies, and unfavorable product support, and quality control issues. This doesn't even count the $100's of dollars, I've sent their way by suggesting to other relatives, and co-workers to buy their products.
Here is my journey and issues:
I started by buying V2 cigs, and they were fine. They actually worked good, and didn't have many issues, yet the battery life at time could have been somewhat better, and the draw could be airy at times, yet overall they worked pretty well. I decided I wanted to try the Halo G6 for the "supposedly" better battery life, and rubberized coating. I called the V2 company, and asked them to replace one of the batteries, and it was a sinch. Their customer service was very good, and they said - "No problem, we'll send one right out to you, and when you get it, just send us the defective battery." I should have known that even though people complain about reviers who make money from V2 for their good reviews, they actually still have a pretty good product, and customer service, and customer friendly policies. Regardless, I received the Halo kit, and liked the rubberized coating, and the components seemed to be good quality. Now I regret this, yet I returned the V2 set for a refund, and decided to commit to Halo.
Now $700 later, I know that was a mistake. My 2nd and 3rd set of kits for relatives, came with multiple issues.
1. The black battery wouldn't actuate properly when taking a drag - This needed to be replaced.
2. The red batteries came with 2 diferent coatings! (How could that be missed!) - One was the rubberized coating, and the other was an anodized coating, and they looked totally different!....This needed to be replaced.
So I sent emails, after emails with slow responses, or 1 response for 4 emails, with very general comments, like "Our Policy" doesn't cover, this, and that, etc... I asked them to send me new batteries like V2 did, so my relatives wouldn't go without batteries.... They said, "Our policy" doesn't cover that - You will have to send us the batteries, and we'll QC them, and then send you new.... Who does this!!!!!!!!!!! With an e-cig, you can't go without your batteries while Halo "QC's" them, that's like going without cigarettes, and as you all know coming off analogs, is not a time to toy with crappy policies, that leave you without. We spend lots of money with these companies, and they should have a different policy - Something like, "Sure - We will send new batteries out today, and when you receive them in a pre-paid envelope, just send your bad ones back, and we will take care of it. If you don't send the bad ones, we will need to charge you for them... Kapish"....
2a. Now they say then never received the return of the batteries, and I absolutely sent them, exactly the way they said, even with a hand written note and everything - And I can 100% bet money, that they lost them, and are now saying, "We never received any returns" - This is such a joke. I'm sitting here stewing, and really wanting an analog, because of their terrible approach to this situation, and I'm left with 2 batteries being shared between 2 people, because of their QC issues, and terrible policies, and unorganized internal operations.
3. In addition to this, they don't sell the LR cartomizers pre-filled, and since I tried them, and liked them, I had some 18mg cartomizers, and blank cartomizers, I ordered, that were COMPLETELY un-opened and intact, and not tampered with.... Gues what - They said, "Our Policy" doesn't let you return cartomizers, even if they are unopened"!!!!! Are you kidding me? This is the type of stuff that will make these companies lose their customer base. So, now I'm stuck with multiple packs of High Resistance cartridges, that I won't use, because of "Our Policy" - What a joke.
4. So now, the quality issues... First off, the middle connector on the batteries is inconsistent, and will push down into the battery, not letting it connect to the cartridges, and thus leaving you put on cartridges only to get nothing.
5. The air holes on the batteries are inconsistently drilled - I had pictures of this inconsistency and sent them to Halo with no replies on those issues. It was like they had no concerns... "Just another customer, you know their a dime a dozen... we'll just stone wall them, and have them send them back, and maybe lose them..."
6. In addition to that, the chargers have had issues as well. The internal connector on the USB female end where the battery screws in, continues to push in, and not make contact... (and I only barely screw them in until I feel the slightest of pressure, so I don't overtighten them.) and then it still happens. I'm afraid to approach that issues with Halo, because either a.) they will get confused with all of my issues, and again, lose the items, or I'll have to go without a charger at all (I'm getting bye by taking a knife and prying it out slightly to make contact)... b. They will just lose this also, or I'll not get a new one.
7. Additionally, the batteries come uncharged, and it causes you to wait on your batteries to charge 8 hours! and then use for 20 minutes, and then charge again - Really... These are not 1980's batteries or products - You should have a better approach than that.
Anyway - I'm very disgruntled and feel like I've been had. I like the Halo juices, but plan on finding another, and maybe returning my entire kits, and suggesting other products like a Joye 510 or something to friends and family, because I don't want them to have the same problems as me. My only concern, is now, that I don't have the batteries (they lost) then I can't return my kits for refunds...
I didn't want anyone else to make my same mistakes, so I wanted to share this.
Keep vaping - Just not with Halo - I hope I can get hole at sometime and move on...
Thanks
Winemiller1
Halo Cigs is not the company I thought they were. I've ordered over $670 worth of e-cigs, and juice, etc. from Halo, and am still treated like a half wit. I can't believe the amount of money I've spent, despite their terrible policies, and unfavorable product support, and quality control issues. This doesn't even count the $100's of dollars, I've sent their way by suggesting to other relatives, and co-workers to buy their products.
Here is my journey and issues:
I started by buying V2 cigs, and they were fine. They actually worked good, and didn't have many issues, yet the battery life at time could have been somewhat better, and the draw could be airy at times, yet overall they worked pretty well. I decided I wanted to try the Halo G6 for the "supposedly" better battery life, and rubberized coating. I called the V2 company, and asked them to replace one of the batteries, and it was a sinch. Their customer service was very good, and they said - "No problem, we'll send one right out to you, and when you get it, just send us the defective battery." I should have known that even though people complain about reviers who make money from V2 for their good reviews, they actually still have a pretty good product, and customer service, and customer friendly policies. Regardless, I received the Halo kit, and liked the rubberized coating, and the components seemed to be good quality. Now I regret this, yet I returned the V2 set for a refund, and decided to commit to Halo.
Now $700 later, I know that was a mistake. My 2nd and 3rd set of kits for relatives, came with multiple issues.
1. The black battery wouldn't actuate properly when taking a drag - This needed to be replaced.
2. The red batteries came with 2 diferent coatings! (How could that be missed!) - One was the rubberized coating, and the other was an anodized coating, and they looked totally different!....This needed to be replaced.
So I sent emails, after emails with slow responses, or 1 response for 4 emails, with very general comments, like "Our Policy" doesn't cover, this, and that, etc... I asked them to send me new batteries like V2 did, so my relatives wouldn't go without batteries.... They said, "Our policy" doesn't cover that - You will have to send us the batteries, and we'll QC them, and then send you new.... Who does this!!!!!!!!!!! With an e-cig, you can't go without your batteries while Halo "QC's" them, that's like going without cigarettes, and as you all know coming off analogs, is not a time to toy with crappy policies, that leave you without. We spend lots of money with these companies, and they should have a different policy - Something like, "Sure - We will send new batteries out today, and when you receive them in a pre-paid envelope, just send your bad ones back, and we will take care of it. If you don't send the bad ones, we will need to charge you for them... Kapish"....
2a. Now they say then never received the return of the batteries, and I absolutely sent them, exactly the way they said, even with a hand written note and everything - And I can 100% bet money, that they lost them, and are now saying, "We never received any returns" - This is such a joke. I'm sitting here stewing, and really wanting an analog, because of their terrible approach to this situation, and I'm left with 2 batteries being shared between 2 people, because of their QC issues, and terrible policies, and unorganized internal operations.
3. In addition to this, they don't sell the LR cartomizers pre-filled, and since I tried them, and liked them, I had some 18mg cartomizers, and blank cartomizers, I ordered, that were COMPLETELY un-opened and intact, and not tampered with.... Gues what - They said, "Our Policy" doesn't let you return cartomizers, even if they are unopened"!!!!! Are you kidding me? This is the type of stuff that will make these companies lose their customer base. So, now I'm stuck with multiple packs of High Resistance cartridges, that I won't use, because of "Our Policy" - What a joke.
4. So now, the quality issues... First off, the middle connector on the batteries is inconsistent, and will push down into the battery, not letting it connect to the cartridges, and thus leaving you put on cartridges only to get nothing.
5. The air holes on the batteries are inconsistently drilled - I had pictures of this inconsistency and sent them to Halo with no replies on those issues. It was like they had no concerns... "Just another customer, you know their a dime a dozen... we'll just stone wall them, and have them send them back, and maybe lose them..."
6. In addition to that, the chargers have had issues as well. The internal connector on the USB female end where the battery screws in, continues to push in, and not make contact... (and I only barely screw them in until I feel the slightest of pressure, so I don't overtighten them.) and then it still happens. I'm afraid to approach that issues with Halo, because either a.) they will get confused with all of my issues, and again, lose the items, or I'll have to go without a charger at all (I'm getting bye by taking a knife and prying it out slightly to make contact)... b. They will just lose this also, or I'll not get a new one.
7. Additionally, the batteries come uncharged, and it causes you to wait on your batteries to charge 8 hours! and then use for 20 minutes, and then charge again - Really... These are not 1980's batteries or products - You should have a better approach than that.
Anyway - I'm very disgruntled and feel like I've been had. I like the Halo juices, but plan on finding another, and maybe returning my entire kits, and suggesting other products like a Joye 510 or something to friends and family, because I don't want them to have the same problems as me. My only concern, is now, that I don't have the batteries (they lost) then I can't return my kits for refunds...
I didn't want anyone else to make my same mistakes, so I wanted to share this.
Keep vaping - Just not with Halo - I hope I can get hole at sometime and move on...
Thanks
Winemiller1
